CHARLES SALIBA

CHARLES SALIBA

General Manager at Crowne Plaza Dubai - Deira
Lives in Dubai, United Arab Emirates

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About me

Known as the “Mentor” for People, “Networker” for my peer group,
“Fighter” in Business, “Trusted Advisor” for Customers, “Reliable” for
Owning Companies and “Relentless Outperformer” for Hotel Operators, I have created my path to stand out from the professional hoteliers throughout more than 20 years in the hospitality industry.

Experience

20 years and 9 months

  • General Manager

    Crowne Plaza Dubai - Deira - Dubai, United Arab Emirates

    Management
    August 2017 - Now · 6 years and 8 months

  • General Manager

    Crowne Plaza - Sohar, Oman

    Management
    October 2015 - August 2017 · 1 year and 11 months

    Successfully hosted Royal delegations for His Majesty The Sultan, the Governors and the high-profiles of Sultanate of Oman Shortlisted GM of the Year – Hotelier Middle East Awards 2017 Reclassification of the hotel as 5-Stars in 2016 after a 3-year downgrade to 4-Stars Ten Club achieved for the month of May 2016 Front Runner Award – Q3 2016 101% GOP and NOP vs. budget 2016 – 1 of 6 hotels only in MEA 115% GOP and NOP vs. budget 2015 #1 TripAdvisor despite the opening of 2 new international hotels “Recommended on HolidayCheck” Award 2016 #2 in Heartbeat and #1 in Problem Resolution for IHG Oman Food Hygiene & HACCP Award 2016 with score >92% SGS Food Safety Audit, highest score since hotel opening: 96.76% CSA highest score since hotel opening: 96.86% 2016 IHG Standard Audit: 97.53% highest since hotel opening Royal Omani Police Award for Safety & Security focus – Oct 2016 IHG IMEA Awards 2016 Oman: Best Commercial & Procurement

  • Resident Manager

    Crowne Plaza Abu Dhabi - United Arab Emirates

    Management
    January 2013 - September 2015 · 2 years and 9 months

    Successfully hosted Ambassadors' events and high-profile VIPs from French, British & Australian Business Groups Fully in-charge of the hotel during GM’s transition: Oct ‘14 – Jan ‘15 The “Ten Club Performance” Award 2014 – 10/10 hotel targets for the 2nd consecutive years The “Ten Club Performance” Award 2013 – First hotel to achieve and maintain 10/10 hotel targets – IMEA Front Runner Performance Award UNEA – Q1 2013 104% GOP - 104% NOP vs. budget 2014 114% GOP - 115% NOP vs. budget 2013 Forecast Accuracy: #1 GOP and #2 TORE – UNEA 2014 10 Food and Beverage Awards: TripAdvisor, WhatsOn & Time-Out #1 Guests Satisfaction and #1 Problem Resolution AMEA – 2014 Employees Engagement Survey +21% YOY– Highest in IMEA 2013 Safety Excellence Award IHG IMEA 2014 Risk Management Safety Excellence Award 2013 Golden Award Best Environment Hotel MENA 2013

  • Director of Sales & Marketing

    Crowne Plaza Abu - United Arab Emirates

    Sales
    November 2010 - December 2012 · 2 years and 2 months

    #1 Revenue Generating Index – 2011 Best Turn-Around Hotel – Commercial IHG-MEA – 2012 Master Trainer for IHG Solution Selling for the UAE in 2012 TripAdvisor Excellence Award – 2011 IHG Service Excellence Award EMEA – 2011

  • Director of Sales & Marketing

    InterContinental Al Ain Resort - Al Ain, United Arab Emirates

    Sales
    May 2009 - November 2010 · 1 year and 7 months

    Planned and implemented hotel’s social media scheme: facebook, twitter, wikimapia Achieved highest Revenue & Profit for 2009 since the hotel opened ($18.1M & $8.7M) Improved RGI Ranking from 4th to 2nd out of 6 competitive set Delivered highest 2009 forecast accuracy IHG-UAE, 9th in MEA Assisted in the Deflagging transition from IHG to a local brand

  • Director of Sales & Marketing

    InterContinental Al Ahsa - Eastern Province, Saudi Arabia

    Sales
    September 2006 - May 2009 · 2 years and 9 months

    Hosted regular events for Protocol and Royalty from KSA & Qatar Joined as Assist. DOSM in-charge of Public Relations, Revenue, and Sales & Marketing. Got promoted to DOSM in April ‘08 Led and applied the new InterContinental Brand Identity Standards Master Trainer of Strategic Selling Course for Bahrain and KSA Quality Excellence Award in EMEA for 2007 52% growth in RevPar, 34% in Average Rate, 13% in Occ. ‘06-‘08

  • Sales Manager

    Holiday Inn Olaya - Riyadh, Saudi Arabia

    Sales
    July 2003 - August 2006 · 3 years and 2 months

    177 rooms & suites, town center, 3 restaurants, 7 meeting rooms

Education

  • Bachelor of Science in Business, Management & Economics - Hospitality

    State University of New York - Hospitality and Tourism Management - Geneseo, NY, United States

    October 1994 - June 1998

Languages

4 languages

  • Arabic

    Native or fluent

  • English

    Full professional

  • French

    Professional working

  • Spanish

    Limited working

Personal information

Nationalities

  • Lebanese

Skills

5 skills

  • Business Development
  • Coaching & Mentoring
  • Ownership
  • People leadership
  • Revenue Management
Following
W Abu Dhabi - Yas Island
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Abu Dhabi, United Arab Emirates
Hosco
Hosco
Geneva, Switzerland
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George Odhier
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