Charles Takor

Charles Takor

Concierge Agent at Hilton Capital Grand Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Being in the field of hospitality for more than 5 years from a prestigious hotels/ resorts in the UAE, I know I can meet up the requirements and responsibilities of your company. I can offer one of the best attentive service and my best knowledge to your guest and can assist them for any information during their stay at your hotel.

I am a service oriented person, attentive to the needs of the guests and can maintain a positive attitude for my work.

Experience

  • Concierge Agent

    Hilton Capital Grand Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office concierge
    December 2013 - Now · 4 years and 12 months

    •Assists guest in booking transportation, restaurants reservations, safari tour, dry cleaning, cinema, spa services, ticketing and any other places of interest. •Ensured both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs. •Trained new Bell staff in line with the hotel SOP standard guidelines and policies. •Handled guest concerns and seek for solution before guests leave the hotel. •Ensured proper coverage and supervision of the Concierge at all times. •Ensured appropriate stock level for the smooth run of the Concierge operations are prepared accordingly. •Prepared monthly report for Transportation, Newspaper, extra valet and other expenses. • Ensured prompt, efficient and updated recording of mail, parcels, messages and visitors. •Flexible and adapt to rotate within different sub sections of the Front Office Department. •Remains observant, notes preferences of the guests, and responds accordingly to inquiries requests. •Managed customer correspondence before, during and after their stay •Greets all guests using their names whenever possible. •Assists guests with enquiries regarding excursions, visitor attractions and places of interest. • Ensured a complete and comprehensive handover is given to the next shift. •Ensure guest satisfaction score are consistently maintained during their stay. •Reports suspicious people, behavior, parcels and vehicles to Security. •Carried out any other reasonable duties as assigned by the Chief Concierge and the Front Office Manager. • Follow Occupational Health & Safety regulations.

  • Guest Services Officer

    Landmark Grand Hotel - Dubai, United Arab Emirates

    Front Office concierge
    August 2012 - December 2013 · 1 year and 5 months

  • Guest Service Agent

    Tiko Airport Hotel - Limbe, Cameroon

    Front Office concierge
    February 2010 - February 2011 · 1 year and 1 month

  • Guest Service Agent

    Akwa Palace Hotel - Limbe, Cameroon

    Front Office porter
    April 2008 - February 2010 · 1 year and 11 months

Education

  • Bachelor Degree in Environmental Sciences

    University of Buea - Buea, Cameroon

    October 2004 - December 2007

Languages

  • English
    Native or fluent
    100%
  • French
    Full professional
    80%
  • Arabic
    Professional working
    60%

Skills

  • Flexible
  • Ms offfice/Excel
  • Ms office skills
  • OnQ PM (Hilton)
  • Quick problem solver
  • Strong customer service
  • Teamwork
  • Time managment
  • Very good communication
Connections
Crystal Inventor
Front Office Superviosr at Millennium Hotels and Resorts
Stephen Kimani kinyanjui
concierge associate at Nassima Royal Hotel
Niranjan Reddy
Food and Beverage Manager at Hawthorn suites by wyndham abu dhabi
View 7 connections
Following
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