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Being in the field of hospitality for more than 5 years from a prestigious hotels/ resorts in the UAE, I know I can meet up the requirements and responsibilities of your company. I can offer one of the best attentive service and my best knowledge to your guest and can assist them for any information during their stay at your hotel.
I am a service oriented person, attentive to the needs of the guests and can maintain a positive attitude for my work.
Hilton Capital Grand Abu Dhabi - Abu Dhabi, United Arab EmiratesFront Office conciergeDecember 2013 - Now · 4 years and 12 months
•Assists guest in booking transportation, restaurants reservations, safari tour, dry cleaning, cinema, spa services, ticketing and any other places of interest. •Ensured both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs. •Trained new Bell staff in line with the hotel SOP standard guidelines and policies. •Handled guest concerns and seek for solution before guests leave the hotel. •Ensured proper coverage and supervision of the Concierge at all times. •Ensured appropriate stock level for the smooth run of the Concierge operations are prepared accordingly. •Prepared monthly report for Transportation, Newspaper, extra valet and other expenses. • Ensured prompt, efficient and updated recording of mail, parcels, messages and visitors. •Flexible and adapt to rotate within different sub sections of the Front Office Department. •Remains observant, notes preferences of the guests, and responds accordingly to inquiries requests. •Managed customer correspondence before, during and after their stay •Greets all guests using their names whenever possible. •Assists guests with enquiries regarding excursions, visitor attractions and places of interest. • Ensured a complete and comprehensive handover is given to the next shift. •Ensure guest satisfaction score are consistently maintained during their stay. •Reports suspicious people, behavior, parcels and vehicles to Security. •Carried out any other reasonable duties as assigned by the Chief Concierge and the Front Office Manager. • Follow Occupational Health & Safety regulations.
Guest Services Officer
Landmark Grand Hotel - Dubai, United Arab EmiratesFront Office conciergeAugust 2012 - December 2013 · 1 year and 5 months
Guest Service Agent
Tiko Airport Hotel - Limbe, CameroonFront Office conciergeFebruary 2010 - February 2011 · 1 year and 1 month
Guest Service Agent
Akwa Palace Hotel - Limbe, CameroonFront Office porterApril 2008 - February 2010 · 1 year and 11 months
Bachelor Degree in Environmental Sciences
University of Buea - Buea, CameroonOctober 2004 - December 2007
EnglishNative or fluent100%
- Ms offfice/Excel
- Ms office skills
- OnQ PM (Hilton)
- Quick problem solver
- Strong customer service
- Time managment
- Very good communication