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Soon to be graduate from a Master in International hospitality management at Institute Paul Bocuse and EM Lyon, I have several experience in F&B, front office and in operation (marketing, HR, events). I’m now looking contributing skills that I’ve acquired: attention to detail, multitasking, adaptability and communication. Involve in any project I’m working on, I always go deeper to provide the better solution.
I'm doing my sixth month internship in front office in Grosvenor House - Dubai.
1 year and 11 months
Front Office Agent
Lyon Marriott Hotel Cité Internationale - Lyon, FranceFront Office receptionJune 2018 - Now · 9 months
Reception - Independently running Receptionist duties (check-in and check-out, cash transactions and charges, third party booking...) - Guest complaints and providing solution - guest relations - Handle guest queries - Reservations - Welcoming guests - Administrative tasks - Experience in Night Audit
Front Office Agent
Grosvenor House Dubai - Dubai, United Arab EmiratesFront Office receptionOctober 2017 - March 2018 · 6 months
Grosvenor House - a Luxury Collection hotel The hotel features 750 spacious, contemporary guest rooms, suites, and apartments divided in 2 towers. I was a front office intern in : - Front office reception - Guest services - Concierge / Butler - Management and operational Reception - Independently running Receptionist duties (check-in and check-out, cash transactions and charges, third party booking...) - Guest complaints and providing solution - Handle guest queries and make their stay an unforgettable experience Guest relation and executive lounge - Booking tours, activities and making reservations for the guests - Handle third party booking - Interact with guests and providing personalized experience
Junior consultant for ACCOR
Accor - Shanghai, ChinaConsultingApril 2017 - June 2017 · 3 months
During our semester at ECNU Shanghai in partnership with EM Lyon and Institute Paul Bocuse we are doing a consulting project for ACCOR group based in Shanghai. This consulting project is a hotel openings project.
F&B - cocktail reception - Waitress
Marriott - Lyon, FranceF&B otherApril 2017 - April 2017 · 1 month
Extras at Marriott Cité Internationale: Waitress at the F&B and cocktail reception
Radisson Blu Lyon - Lyon, FranceF&B serviceDecember 2016 - December 2016 · 1 month
Head waiter at Radisson Blu Hotel (extras)
Grand Mercure Hongqiao - Shanghai, ChinaF&B otherNovember 2012 - December 2012 · 2 months
Internship in Food & Beverage, H.R and communication department
Siblu - Royan, FranceFront Office receptionMay 2012 - June 2012 · 2 months
Internship in administration, human resources and at the reception in a luxury campsite hotel (4 stars). Front office reception job for regular customer of the hotel. I was in direct contact with customers and in charge of improving their stay.
MSc in International Hospitality Management - Master degree
Institut Paul Bocuse - Écully, FranceSeptember 2016 - June 2017
Master 2 Business Management School
Ifag - Lyon, FranceSeptember 2013 - June 2016
Master degree in a management school
Native or fluent
- Food and Beverage
- Front office reception
- Guest relation
- Human Resources
- Meeting and event
- Opera PMS
- Project Managenet
- Use opera