Charlotte Canton

Charlotte Canton

Front Office Agent at Grand Hotel Kempinski Geneva
Lives in Geneva, Switzerland

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About me

Graduated from a Master in International hospitality management at Institut Paul Bocuse and EM Lyon, I have several experience in F&B, front office and in operation (marketing, HR, events). I’m always looking contributing skills that I’ve acquired: attention to detail, multitasking, adaptability and communication. Involved in any project I’m working on, I always go deeper to provide the better solution.


2 years and 9 months

  • Front Office Agent

    Grand Hotel Kempinski Geneva - Geneva, Switzerland

    Front Office reception
    October 2018 - Now · 1 year and 3 months

  • Front Office Agent

    Lyon Marriott Hotel Cité Internationale - Lyon, France

    Front Office reception
    June 2018 - October 2018 · 5 months

    Reception - Independently running Receptionist duties (check-in and check-out, cash transactions and charges, third party booking...) - Guest complaints and providing solution - guest relations - Handle guest queries - Reservations - Welcoming guests - Administrative tasks - Experience in Night Audit

  • Front Office Trainee

    Grosvenor House Dubai - Dubai, United Arab Emirates

    Front Office reception
    October 2017 - March 2018 · 6 months

    Grosvenor House - a Luxury Collection hotel The hotel features 750 spacious, contemporary guest rooms, suites, and apartments divided in 2 towers. I was a front office intern in : - Front office reception - Guest services - Concierge / Butler - Management and operational Reception - Independently running Receptionist duties (check-in and check-out, cash transactions and charges, third party booking...) - Guest complaints and providing solution - Handle guest queries and make their stay an unforgettable experience Guest relation and executive lounge - Booking tours, activities and making reservations for the guests - Handle third party booking - Interact with guests and providing personalized experience

  • Junior consultant for ACCOR

    ACCOR - Shanghai, China

    April 2017 - June 2017 · 3 months

    During our semester at ECNU Shanghai in partnership with EM Lyon and Institute Paul Bocuse we are doing a consulting project for ACCOR group based in Shanghai. This consulting project is a hotel openings project.

  • F&B - cocktail reception - Waitress

    Marriott - Lyon, France

    F&B other
    April 2017 - April 2017 · 1 month

    Extras at Marriott Cité Internationale: Waitress at the F&B and cocktail reception

  • Head waiter

    Radisson Blu Lyon - Lyon, France

    F&B service
    December 2016 - December 2016 · 1 month

    Head waiter at Radisson Blu Hotel (extras)

  • Internship

    Grand Mercure Hongqiao - Shanghai, China

    F&B other
    November 2012 - December 2012 · 2 months

    Internship in Food & Beverage, H.R and communication department

  • Internship

    Siblu - Royan, France

    Front Office reception
    May 2012 - June 2012 · 2 months

    Internship in administration, human resources and at the reception in a luxury campsite hotel (4 stars). Front office reception job for regular customer of the hotel. I was in direct contact with customers and in charge of improving their stay.


  • MSc in International Hospitality Management - Master degree

    Institut Paul Bocuse - Écully, France

    September 2016 - June 2017

  • Master 2 Business Management School

    Ifag - Lyon, France

    September 2013 - June 2016

    Master degree in a management school


3 languages

  • English

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Limited working

Personal information


  • French

Work Permits

  • Switzerland

Date of birth

June 30th 1992


12 skills

  • Communication
  • Food and Beverage
  • Front office reception
  • Guest relation
  • Hostess
  • Human Resources
  • Meeting and event
  • Opera
  • Opera PMS
  • Project Managenet
  • Use opera
  • Waitress
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