Charlotte Canton

Charlotte Canton

Front Office Agent at Lyon Marriott Hotel Cité Internationale
Lives in Lyon, France
over 6 months ago

Join Hosco and view Charlotte's full profile, it's free !

As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on
Join us

About me

Soon to be graduate from a Master in International hospitality management at Institute Paul Bocuse and EM Lyon, I have several experience in F&B, front office and in operation (marketing, HR, events). I’m now looking contributing skills that I’ve acquired: attention to detail, multitasking, adaptability and communication. Involve in any project I’m working on, I always go deeper to provide the better solution.

I'm doing my sixth month internship in front office in Grosvenor House - Dubai.


1 year and 11 months

  • Front Office Agent

    Lyon Marriott Hotel Cité Internationale - Lyon, France

    Front Office reception
    June 2018 - Now · 9 months

    Reception - Independently running Receptionist duties (check-in and check-out, cash transactions and charges, third party booking...) - Guest complaints and providing solution - guest relations - Handle guest queries - Reservations - Welcoming guests - Administrative tasks - Experience in Night Audit

  • Front Office Agent

    Grosvenor House Dubai - Dubai, United Arab Emirates

    Front Office reception
    October 2017 - March 2018 · 6 months

    Grosvenor House - a Luxury Collection hotel The hotel features 750 spacious, contemporary guest rooms, suites, and apartments divided in 2 towers. I was a front office intern in : - Front office reception - Guest services - Concierge / Butler - Management and operational Reception - Independently running Receptionist duties (check-in and check-out, cash transactions and charges, third party booking...) - Guest complaints and providing solution - Handle guest queries and make their stay an unforgettable experience Guest relation and executive lounge - Booking tours, activities and making reservations for the guests - Handle third party booking - Interact with guests and providing personalized experience

  • Junior consultant for ACCOR

    Accor - Shanghai, China

    April 2017 - June 2017 · 3 months

    During our semester at ECNU Shanghai in partnership with EM Lyon and Institute Paul Bocuse we are doing a consulting project for ACCOR group based in Shanghai. This consulting project is a hotel openings project.

  • F&B - cocktail reception - Waitress

    Marriott - Lyon, France

    F&B other
    April 2017 - April 2017 · 1 month

    Extras at Marriott Cité Internationale: Waitress at the F&B and cocktail reception

  • Head waiter

    Radisson Blu Lyon - Lyon, France

    F&B service
    December 2016 - December 2016 · 1 month

    Head waiter at Radisson Blu Hotel (extras)

  • Internship

    Grand Mercure Hongqiao - Shanghai, China

    F&B other
    November 2012 - December 2012 · 2 months

    Internship in Food & Beverage, H.R and communication department

  • Internship

    Siblu - Royan, France

    Front Office reception
    May 2012 - June 2012 · 2 months

    Internship in administration, human resources and at the reception in a luxury campsite hotel (4 stars). Front office reception job for regular customer of the hotel. I was in direct contact with customers and in charge of improving their stay.


  • MSc in International Hospitality Management - Master degree

    Institut Paul Bocuse - Écully, France

    September 2016 - June 2017

  • Master 2 Business Management School

    Ifag - Lyon, France

    September 2013 - June 2016

    Master degree in a management school


3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Limited working


12 skills

  • Communication
  • Food and Beverage
  • Front office reception
  • Guest relation
  • Hostess
  • Human Resources
  • Meeting and event
  • Opera
  • Opera PMS
  • Project Managenet
  • Use opera
  • Waitress
Lorenzo Baldi
Laundry Supervisor at JW Marriott Austin
Mihai Lițoiu
Cluster Sales Executive at Radisson Blu Hotel, Bucharest
Ken Hopstaken
Human resources and Administration at Eurostars Hotels
View 50 connections
Madinat Jumeirah Resort
Dubai, United Arab Emirates
Burj Al Arab - Jumeirah Group
Dubai, United Arab Emirates
Other members
Elisa Vadanovici
Barcelona, Espagne
Sonja Steyn
Johannesburg, South Africa
Mohamed MOUTAA
Ferney-Voltaire, France
View 93248 members