Charlotte De Lastelle

Charlotte De Lastelle

Guest Experience Junior Manager, Luxury Brands at ACCOR
Lives in Paris, France

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About me

Admitted to Cornell University’s Master of Management in Hospitality for September 2020, I am looking for a 12- month (renewable) international experience in the regional headquarters of a large hospitality group.
I am available as of now and can move to any region as required.

Experience

1 year and 5 months

  • Guest Experience Junior Manager, Luxury Brands

    ACCOR - Issy-les-Moulineaux, France

    Administration & General
    July 2018 - January 2019 · 7 months

    Managed Guest Experience and Performance across the group’s 9 Luxury and Premium Brands (500+ properties) ▹Produced reports and recommendations based on various KPIs (Reputation Performance Score, Guest Satisfaction Survey, online reviews and ratings, audit results, self-assessment data, loyalty program members’ satisfaction) at hotel, region or brand level, to help improve guest experience and satisfaction ▹ Participated in the overhaul of the Brand Assurance program with all key stakeholders (brand leaders, operations, loyalty program managers, sustainability department...) ▹ Oversaw the digitization of contents with external partners and contributed to the optimization of the tools (LQA, iAuditor, TrustYou, internal BI) and supported regional relays in delivering their Customer Experience

  • Assistant Event Manager

    Hôtel Le Meurice - Paris, France

    Events
    January 2017 - June 2017 · 6 months

    ▹ Elaborated commercial propositions, contracts and invoices for groups and events ▹ Created of a wedding brochure in English and French ▹ Produced competition monitoring reports ▹ Attended client meetings with events managers, welcomed journalists during press events

  • Front Office Intern

    The Peninsula Paris - Paris, France

    Front Office reception
    June 2015 - August 2015 · 3 months

    Bellboy, then receptionist : ▹ Check-ins, check-outs, rooming-ins, assisting guests at the desk and on the phone ▹ Discovery of the luxury hospitality standards, guests’ needs and how to fulfill them

  • Multi-department Summer Intern

    Hôtel Rochester Champs Elysées - Paris, France

    Other
    August 2014 - August 2014 · 1 month

    ▹ Discovered all the departments of a hotel (Reception, concierge desk, floors, housekeeping, breakfasts...) ▹ Experienced customer relationship and personnel management in a small hotel group

Education

  • Exchange Semester

    Universidad Torcuato Di Tella - Buenos Aires, Argentina

    August 2017 - December 2017

    5-month exchange semester with all classes in Spanish

  • Exchange Semester

    Smith School of Business at Queen's University - Kingston, Canada

    January 2016 - April 2016

    4-month exchange semester in Canada with all classes in English

  • Bachelor in Business Administration

    ESSEC Business School - Paris, France

    September 2014 - June 2018

    4-year Global Management program : - English-speaking track - Member of a winning team of the « Entrepreneurship Nights » - Communications Manager of the 2015 Student Union - Member of the Rotaract

Languages

4 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

  • Mandarin

    Notions

Personal information

Nationalities

  • French

Date of birth

October 31st 1996

Driving License

Yes

Skills

14 skills

  • Analytical skills
  • Customer Experience
  • Delphi
  • Fast Learner
  • Guest-focused
  • Guest Services
  • Highly adaptable
  • Luxury Hospitality
  • Microsoft Excel
  • Microsoft PowerPoint
  • Opera PMS
  • project managment
  • Reporting
  • Teamwork

Additional Information

1 information shared

  • https://www.linkedin.com/in/charlotte-de-lastelle/

Following
Ritz Paris
Paris, France
The Dorchester Hotel
London, United Kingdom
Other members
Thérèse Clément de Givry
Issy-les-Moulineaux, France
Djebbara Ahmed
Issy-les-Moulineaux, France
View 228994 members
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