Charlotte Vanden Bossche

Charlotte Vanden Bossche

Customer Sales Executive at Shangri-La Hotel, Paris
Lives in Brussels, Belgium

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About me

As a bubbly person, I have a creative, dynamic and proactive personality. I found a passion in Hospitality 5 years ago trough travels I liked to make, food and drinks I used to try. I am always willing to get in touch with people surrounding myself and taking care of them is what I aim for.

Experience

8 years and 9 months

  • Customer Sales Executive

    Shangri-La Hotel, Paris - Paris, France

    Sales & Marketing
    July 2019 - Now · 1 year and 2 months

  • Guest Experience Assistant

    The Loden Boutique Hotel - Vancouver, Canada

    Front Office reception
    February 2019 - May 2019 · 4 months

  • Front Desk Agent / Reservations Agent / Night audit

    Steigenberger Wiltcher's - Brussels, Belgium

    Front Office reception
    July 2018 - January 2019 · 7 months

    • Provide information on a professional manner about the hotel and surrounding areas to the guests • Taking responsibility for any guests queries and complaints on different levels (Individual guests, crew members, corporate guests, official delegation, VIP guests) • Welcoming guests with an appropriate check-in (leisure or business) and rooming. Confirming rate, type of room and trying to maximize the room revenue by upselling the guest • Upon departure, prepare the billing and proceed to a friendly check-out by asking to the guest a feedback on their stay with us • Preparing arrivals for the next days: assign and block rooms for groups and individuals, communicate with the housekeeping the rooms that have to be cleaned in priority • Run daily reports and identify special requests for the upcoming arrivals, prepare vouchers and follow-up with housekeeping and room service for special set-up in room • Responsible for a cash float • Overall communication with all services and outlets within the hotel to ensure highest quality of service delivered to the guest • Handle and update reservations via telephone, central/global reservations, correspondence and directly with the guest at the front desk • Proceed to Vectron/Opera reconciliation during the night shift, sort out all the receipts coming from the outlets and preparing adequate reports for the accounting department

  • F&B / Meetings & Events Junior Coordinator

    Radisson Blu Golden Sands - Ħaż-Żabbar, Malta

    F&B other
    May 2017 - November 2017 · 7 months

    • Hosting during breakfast and give my support for management and organization in different outlets • Handling guest queries over the phone and via email (Private lunch, meetings, weddings, corporate groups…) • Preparing sales related documents as quotes, banquets events orders and contracts by using OPERA System. Issuing a weekly diary program for the whole hotel • Responsible for events updates on a daily basis and communicate any event changes to the relevant operating department • Responsible for small groups in house and room blocks ensuring that they have a successful meeting/event at the hotel • Follow-up prior and on the day of the function by determine proper set-up, timeline and guest needs. • Conducts site inspections to sell the hotel and his venues • Assisting the F&B Duty Manager and Meetings & Events Executive in duty tasks

  • Collaborator

    La Villa Lorraine - Uccle, Belgium

    Catering
    November 2016 - January 2017 · 3 months

    • Welcome guests in the shop and provide them the best service to exceeding their expectations • Using of a slicer, vacuum packing machine • Deal with suppliers, prepare guest orders on a daily basis

  • Head Waitress

    Golf Club La Tournette - Nivelles, Belgium

    Customer Service
    November 2014 - December 2016 · 2 years and 2 months

    • Food runner, hostess, waitress, barmaid • Taking reservations and organizing set-up of tables in consequences

  • Waitress

    W Barcelona - Barcelona, Spain

    F&B service
    February 2016 - June 2016 · 5 months

    • Food runner, hostess, waitress • Service and clean up meeting rooms and coffee stations • Setting up of small and large events

  • Receptionist

    Hotel Manos Premier - Brussels, Belgium

    Front Office reception
    February 2015 - March 2015 · 2 months

    • Proceed to check-in and check-out • Handle new reservations by the phone, email and directly at the front desk • Helping and supervise cleaning of the maids on a daily-basis • Organize the outsourced cleaning and private one

  • Front Desk Agent

    Golf Club Enghien - Enghien, Belgium

    Recreation & Leisure
    January 2011 - January 2015 · 4 years and 1 month

    • Welcoming golfers and provide them information about schedule, fees, utilities, etc. • Handling guests queries by the phone/email • In charge of selling at pro shop, responsible for a cash float • Proceed to mailing and prospection to bring new members in the golf club

Education

Languages

4 languages

  • French

    Native or fluent

  • Spanish

    Full professional

  • English

    Full professional

  • Dutch

    Notions

Personal information

Nationalities

  • Belgian

Date of birth

July 21st 1993

Skills

5 skills

  • Excel
  • Micros
  • Opera
  • Powerpoint
  • Word
Connections
A K M Hemayet Hossain
Head Cook at SLA Sri Lanka
Paolo De Luca
Student from Michoacán University - Spanish
Mihai Lițoiu
Business Development Manager at Luxury Exclusive Club
View 28 connections
Following
Other members
Mathieu Lombard
Brussels, Belgium
Gabriella Douka
Brussels, Belgium
Pascal Kruggel
Bielefeld, Germany
View 231936 members
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