Charlotte Vanden Bossche

Charlotte Vanden Bossche

Customer Sales Executive at Shangri-La Hotel, Paris
Lives in Brussels, Belgium

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About me

As a bubbly person, I have a creative, dynamic and proactive personality. I found a passion in Hospitality 5 years ago trough travels I liked to make, food and drinks I used to try. I am always willing to get in touch with people surrounding myself and taking care of them is what I aim for.


8 years and 9 months

  • Customer Sales Executive

    Shangri-La Hotel, Paris - Paris, France

    Sales & Marketing
    July 2019 - Now · 1 year and 2 months

  • Guest Experience Assistant

    The Loden Boutique Hotel - Vancouver, Canada

    Front Office reception
    February 2019 - May 2019 · 4 months

  • Front Desk Agent / Reservations Agent / Night audit

    Steigenberger Wiltcher's - Brussels, Belgium

    Front Office reception
    July 2018 - January 2019 · 7 months

    • Provide information on a professional manner about the hotel and surrounding areas to the guests • Taking responsibility for any guests queries and complaints on different levels (Individual guests, crew members, corporate guests, official delegation, VIP guests) • Welcoming guests with an appropriate check-in (leisure or business) and rooming. Confirming rate, type of room and trying to maximize the room revenue by upselling the guest • Upon departure, prepare the billing and proceed to a friendly check-out by asking to the guest a feedback on their stay with us • Preparing arrivals for the next days: assign and block rooms for groups and individuals, communicate with the housekeeping the rooms that have to be cleaned in priority • Run daily reports and identify special requests for the upcoming arrivals, prepare vouchers and follow-up with housekeeping and room service for special set-up in room • Responsible for a cash float • Overall communication with all services and outlets within the hotel to ensure highest quality of service delivered to the guest • Handle and update reservations via telephone, central/global reservations, correspondence and directly with the guest at the front desk • Proceed to Vectron/Opera reconciliation during the night shift, sort out all the receipts coming from the outlets and preparing adequate reports for the accounting department

  • F&B / Meetings & Events Junior Coordinator

    Radisson Blu Golden Sands - Ħaż-Żabbar, Malta

    F&B other
    May 2017 - November 2017 · 7 months

    • Hosting during breakfast and give my support for management and organization in different outlets • Handling guest queries over the phone and via email (Private lunch, meetings, weddings, corporate groups…) • Preparing sales related documents as quotes, banquets events orders and contracts by using OPERA System. Issuing a weekly diary program for the whole hotel • Responsible for events updates on a daily basis and communicate any event changes to the relevant operating department • Responsible for small groups in house and room blocks ensuring that they have a successful meeting/event at the hotel • Follow-up prior and on the day of the function by determine proper set-up, timeline and guest needs. • Conducts site inspections to sell the hotel and his venues • Assisting the F&B Duty Manager and Meetings & Events Executive in duty tasks

  • Collaborator

    La Villa Lorraine - Uccle, Belgium

    November 2016 - January 2017 · 3 months

    • Welcome guests in the shop and provide them the best service to exceeding their expectations • Using of a slicer, vacuum packing machine • Deal with suppliers, prepare guest orders on a daily basis

  • Head Waitress

    Golf Club La Tournette - Nivelles, Belgium

    Customer Service
    November 2014 - December 2016 · 2 years and 2 months

    • Food runner, hostess, waitress, barmaid • Taking reservations and organizing set-up of tables in consequences

  • Waitress

    W Barcelona - Barcelona, Spain

    F&B service
    February 2016 - June 2016 · 5 months

    • Food runner, hostess, waitress • Service and clean up meeting rooms and coffee stations • Setting up of small and large events

  • Receptionist

    Hotel Manos Premier - Brussels, Belgium

    Front Office reception
    February 2015 - March 2015 · 2 months

    • Proceed to check-in and check-out • Handle new reservations by the phone, email and directly at the front desk • Helping and supervise cleaning of the maids on a daily-basis • Organize the outsourced cleaning and private one

  • Front Desk Agent

    Golf Club Enghien - Enghien, Belgium

    Recreation & Leisure
    January 2011 - January 2015 · 4 years and 1 month

    • Welcoming golfers and provide them information about schedule, fees, utilities, etc. • Handling guests queries by the phone/email • In charge of selling at pro shop, responsible for a cash float • Proceed to mailing and prospection to bring new members in the golf club



4 languages

  • French

    Native or fluent

  • Spanish

    Full professional

  • English

    Full professional

  • Dutch


Personal information


  • Belgian

Date of birth

July 21st 1993


5 skills

  • Excel
  • Micros
  • Opera
  • Powerpoint
  • Word
A K M Hemayet Hossain
Head Cook at SLA Sri Lanka
Paolo De Luca
Student from Michoacán University - Spanish
Mihai Lițoiu
Business Development Manager at Luxury Exclusive Club
View 28 connections
Other members
Mathieu Lombard
Brussels, Belgium
Gabriella Douka
Brussels, Belgium
Pascal Kruggel
Bielefeld, Germany
View 231936 members
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