Che-Hsuan Chou

Che-Hsuan Chou

Receptionist at Taipei Fullerton East
Lives in Lausanne, Switzerland
over 6 months ago

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I am currently studying Hotel Management at Hotel Institute Montreux in Switzerland currently doing an internship now until the end of July as part of my Academic Program, I am seeking for an opportunity in a Hotel. I will be available as from After July of 2018 and I am very much looking forward to gain more experience.

Experience

  • Receptionist

    Taipei Fullerton East - Taipei City, Taiwan

    Front Office reception
    October 2018 - December 2018 · 3 months

    Receptionist • Check in/out clients or gourps • Contact clients by the OTAs • Settle accounts on periodically basis Telephone Operator • Answer external calls or internal calls • Transfer the phone calls to the right department that is needed • Settle bills(phone) of the hotel on daily basis • Wake up call

  • Night Auditor

    Hotel Excelsior - Geneva, Switzerland

    Front Office reception
    January 2018 - July 2018 · 7 months

    Night Auditor • Front deck agent duties including check-in, check-out, sales of rooms to walk in guests or by phone, reservation, cashiering • Ensuring the service to guests • Ensuring the security of the hotel during the shift • Test of validity of credit cards • Audit the daily guest ledger of the hotel, verify and balance entries • Compile and check daily record • Investigation of discrepancies and correction • Participation to the market monitoring and market match • Production of statistics related to hotel's revenue management program • Contact clients through OTAs • Table setting for the Restaurant

  • Waiter/Bartender

    Mayfair House - Montreux, Switzerland

    F&B service
    June 2016 - January 2017 · 8 months

    • Table setting for fine dining • Greet a big group of guests • Fine dining service • Serve wines • Introduce wines • Using dish-washing machine • Table setting for fine dining • Fine dining service • Mix Drinks • Make cocktails • Serve cocktails • Make and serve creative drinks • Use card machine • Train new interns

  • Receptionist

    Hotel Slendid - Montreux, Switzerland

    Front Office reception
    June 2016 - January 2017 · 8 months

    • Check-in/check-out guests • Communicate with guests by using 3 different languages (French, English, Chinese) • Use MainCourante to plan ahead • Distribute guests into different kinds of rooms by seeing their requirements in reservations or listening to their requests • Responsible for serving breakfast and being a receptionist in the morning • Classify the invoices • Table setting for breakfast • Train new interns

  • Waiter

    Hotel Institute Montreux - Montreux, Switzerland

    F&B service
    October 2015 - December 2015 · 3 months

    One 5 (Fine Dining Restaurant) • Setting up the tables • Greeting the customers and introducing the menu • Taking orders using MICROS • Serving dishes, beverages, cheese • Polishing, cleaning the area Gate 85 (International Buffet restaurant) • Mise en place of the buffet • Refilling hot & cold sections • Assisting the dishwasher • Polishing cutleries • Cleaning the restaurant

Education

  • Business Bachelor Degree

    Northwood University - Hospitality and Tourism Management - Midland, MI, United States

    October 2017 - July 2018

    Will be achieved after the internship(currently) is done, and ti will be finished in July 2018, and still working on it by online course.

  • Swiss Higher Diploma

    Hotel Institute Montreux - Montreux, Switzerland

    October 2015 - June 2017

    WIll Be achieved After the internship(currently) is done, and it will be finished in July or October in 2018

Languages

  • Mandarin
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Dreamweaver
  • Excel
  • Fidelio
  • HTML
  • Micro
  • Opera
  • Powerpoint
  • PowerPoint, PDF,
  • Word

Other

  • Additional Information

    2014: Tutor at Education First (EF), teaching English to children - Shanghai, China

Connections
Following
Riviera Events
Shanghai, China
HRC International
Maastricht, Netherlands
Madinat Jumeirah Resort
Dubai, United Arab Emirates
Other members
Tzu-Hsien Yang
Montreux, Switzerland
Michael Wu
Montreux, Switzerland
Giuseppe Minaudo
Montreux, Switzerland
Hector Huang
Montreux, Switzerland
Karan Prajapati
Montreux, Switzerland
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