Chena Ram

Chena Ram

Housekeeping Manager at Anantara Hotels, Resorts and Spas
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Chena's full profile, it's free !

As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on
Join us

A competent professional with over 10 years of rich experience in Housekeeping Operations as well as client servicing in reputed chain of Hotels & Resorts in UAE, Saudi Arabia, Qatar and India.


  • Housekeeping Manager

    Anantara Hotels, Resorts and Spas - Dubai, United Arab Emirates

    November 2016 - Now · 2 years and 2 months

    Key Profile & Achievements: • Assisting Executive Housekeeper to manage a team of 66 Room Attendants, Outsource colleagues, 5 HK Clerks and16 Supervisors. • Operating the department with GRI- 93.7 %( Goal-91%) NPS- 64.1 %( Goal-56%) YTD. • Departmental LQA Audit score for 2016(86.7%) &2017 (88.01%) increase to+1.04%. • Departmental employee survey result for 2016 (92.3%) and 2017(93.6%) increase to+1.03%. • Successfully championed reupholstery project of 12 over water villas and 47 residences. • Planning for manning levels and recruitment, job descriptions, Departmental policies, standard operating procedures and training manuals. • Responsible for coaching, counselling, leading &motivating, midyear reviews and performance appraisals. • Monitoring and auditing the rooms (LQA Audit & Inspection Report) to provide defect free rooms to the guest. • Actively participating Middle East Housekeeper conferences and networking events.

  • Assistant Executive Housekeeper

    InterContinental Al Khobar - Al Khobar, Saudi Arabia

    April 2014 - October 2016 · 2 years and 7 months

    Key Profile & Achievements: • Assisted Cluster Housekeeper to manage the team of InterContinental and Crowne Plaza. • Awarded by Star Colleague of the month in June 2015 at InterContinental Al Khobar. • IHG Brand Standards Champion for year 2015-2016. Successfully launched 5S cleaning module. • Successfully organized Housekeeping Olympics-2016 first time in the Al Khobar City. • Successfully operated the department in high seasonal period with 90.23(BM-88.79) Guest Room cleanliness &91.07(BM-88.88) Bathroom cleanliness scores (YTD 2015). • Departmental LRA Audit score for 2015(93.98%) &2016 (99.04%) increase to+5.06%. • Managed I CLEAN Audit Score for team members round the year 90+. • Departmental employee survey result for 2014 (90.3%) and 2015(100%). • Performing regular / physical check for inventories, assessing projected needs and generating requisitions of supplies for daily operations. • Coordinating with the Purchase Department & Suppliers of housekeeping cleaning agents, guest supplies & equipment’s and maintaining the housekeeping stores. • Monitoring and auditing the rooms (I clean, MQSA, Preventive checklist) to provide defect free rooms to the guest. • Conducting performance Appraisals of the team for their growth and improvements. • MIS reports, Inventories, Budgets, AMC of Contracted/Outsourced Jobs • Review of SOP, Policies, Standards, Staff Performance, Efficiency, Standards, Work Load, Guest Preference, and Resource Management. • Keeping track on day to day Guest satisfaction survey (Heartbeat) so to achieve organizational target. • Coordinating with the Purchase Department & Suppliers of housekeeping cleaning agents, guest supplies & equipment’s and maintaining the housekeeping stores.

  • Housekeeping Supervisor Trainee

    InterContinental Doha - The City - Doha, Qatar

    November 2012 - March 2014 · 1 year and 5 months

    Key Profile & Achievements: • Assisted Assistant Housekeeper & Executive Housekeeper to manage the team of one of the tallest InterContinental Hotel of IHG Group. • Awarded by Star Supervisor of the month InterContinental Doha the City, Doha June 2014. • Monitoring and solving staff operational difficulties so as to achieve excellent Employee Engagement survey. Organizing and assisting departmental communication monthly meetings. • Responsible for requisition & cost controlling, maximum utilization of the supplies & regulation of cost per room in the hotel. • Handling operational functions like staff briefings, creating the duty roster, shift management. • Coordinating with other departments for room management (Front Office), engineering for electrical, plumbing, carpenter work & Purchase department. • Ascertaining the availability of stocks for all supplies, inventoried items, and making certain that the place of work is adequately equipped


  • Bachelor in Arts

    MDS University, Rajasthan, India - Ajmer, India

    March 2005 - March 2008

  • Diploma in Hotel Management

    Institute Of Hotel Management, Catering Technology & Applied Nutrition - IHMCT

    March 2004 - September 2005


  • Hindi
    Native or fluent
  • English
    Full professional


  • Contractor Management
  • customer employee relationship
  • Inventory management
  • Operations Management • Administration • Financial
  • Standards driven
  • Trainining & Development
Hafiz Soudagar
Guest services Room Attendant at Sheraton Grand Hotel, Dubai
Yaver Alesgerli
Housekeeping PA Supervisor at Vinpearl Resort&Spa Nha Trang Bay
Ajay Prasad
Housekeeping supervisor at Movenpick hotel and apartment,bur dubai
View 11 connections
Burj Al Arab - Jumeirah
Dubai, United Arab Emirates
Other members
Miljan Aleksic
Dubai, United Arab Emirates
Ramavtar Bairwa
Abu Dhabi, United Arab Emirates
Miraflor Porlares
Dubai, United Arab Emirates
Veronica Wanjiru
Dubai, United Arab Emirates
Johanna Valdez
Dubai, United Arab Emirates
View 74563 members