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A competent professional with over 10 years of rich experience in Housekeeping Operations as well as client servicing in reputed chain of Hotels & Resorts in UAE, Saudi Arabia, Qatar and India.
Anantara Hotels, Resorts and Spas - Dubai, United Arab EmiratesHousekeepingNovember 2016 - Now · 2 years and 2 months
Key Profile & Achievements: • Assisting Executive Housekeeper to manage a team of 66 Room Attendants, Outsource colleagues, 5 HK Clerks and16 Supervisors. • Operating the department with GRI- 93.7 %( Goal-91%) NPS- 64.1 %( Goal-56%) YTD. • Departmental LQA Audit score for 2016(86.7%) &2017 (88.01%) increase to+1.04%. • Departmental employee survey result for 2016 (92.3%) and 2017(93.6%) increase to+1.03%. • Successfully championed reupholstery project of 12 over water villas and 47 residences. • Planning for manning levels and recruitment, job descriptions, Departmental policies, standard operating procedures and training manuals. • Responsible for coaching, counselling, leading &motivating, midyear reviews and performance appraisals. • Monitoring and auditing the rooms (LQA Audit & Inspection Report) to provide defect free rooms to the guest. • Actively participating Middle East Housekeeper conferences and networking events.
Assistant Executive Housekeeper
InterContinental Al Khobar - Al Khobar, Saudi ArabiaHousekeepingApril 2014 - October 2016 · 2 years and 7 months
Key Profile & Achievements: • Assisted Cluster Housekeeper to manage the team of InterContinental and Crowne Plaza. • Awarded by Star Colleague of the month in June 2015 at InterContinental Al Khobar. • IHG Brand Standards Champion for year 2015-2016. Successfully launched 5S cleaning module. • Successfully organized Housekeeping Olympics-2016 first time in the Al Khobar City. • Successfully operated the department in high seasonal period with 90.23(BM-88.79) Guest Room cleanliness &91.07(BM-88.88) Bathroom cleanliness scores (YTD 2015). • Departmental LRA Audit score for 2015(93.98%) &2016 (99.04%) increase to+5.06%. • Managed I CLEAN Audit Score for team members round the year 90+. • Departmental employee survey result for 2014 (90.3%) and 2015(100%). • Performing regular / physical check for inventories, assessing projected needs and generating requisitions of supplies for daily operations. • Coordinating with the Purchase Department & Suppliers of housekeeping cleaning agents, guest supplies & equipment’s and maintaining the housekeeping stores. • Monitoring and auditing the rooms (I clean, MQSA, Preventive checklist) to provide defect free rooms to the guest. • Conducting performance Appraisals of the team for their growth and improvements. • MIS reports, Inventories, Budgets, AMC of Contracted/Outsourced Jobs • Review of SOP, Policies, Standards, Staff Performance, Efficiency, Standards, Work Load, Guest Preference, and Resource Management. • Keeping track on day to day Guest satisfaction survey (Heartbeat) so to achieve organizational target. • Coordinating with the Purchase Department & Suppliers of housekeeping cleaning agents, guest supplies & equipment’s and maintaining the housekeeping stores.
Housekeeping Supervisor Trainee
InterContinental Doha - The City - Doha, QatarHousekeepingNovember 2012 - March 2014 · 1 year and 5 months
Key Profile & Achievements: • Assisted Assistant Housekeeper & Executive Housekeeper to manage the team of one of the tallest InterContinental Hotel of IHG Group. • Awarded by Star Supervisor of the month InterContinental Doha the City, Doha June 2014. • Monitoring and solving staff operational difficulties so as to achieve excellent Employee Engagement survey. Organizing and assisting departmental communication monthly meetings. • Responsible for requisition & cost controlling, maximum utilization of the supplies & regulation of cost per room in the hotel. • Handling operational functions like staff briefings, creating the duty roster, shift management. • Coordinating with other departments for room management (Front Office), engineering for electrical, plumbing, carpenter work & Purchase department. • Ascertaining the availability of stocks for all supplies, inventoried items, and making certain that the place of work is adequately equipped
Bachelor in Arts
MDS University, Rajasthan, India - Ajmer, IndiaMarch 2005 - March 2008
Diploma in Hotel Management
Institute Of Hotel Management, Catering Technology & Applied Nutrition - IHMCTMarch 2004 - September 2005
HindiNative or fluent100%
- Contractor Management
- customer employee relationship
- Inventory management
- Operations Management • Administration • Financial
- Standards driven
- Trainining & Development