Chetna Patel

Chetna Patel

Director, Talent Development at Indigo Books and Music
Lives in London, United Kingdom
over 6 months ago

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Accomplished individual with 15+ years of learning and development specialty within customer-driven, high-paced, hospitality and retail environments in the UK, United States, Canada and emerging markets.

Experience includes 5+years of global responsibility leading, building and sustaining a learning environment key to developing all employees, retaining top talent and enhancing employee performance at all levels while increasing productivity, delivering on customer promise and building leadership bench strength.

Specialties: Learning Function, Training Design, Learning Facilitation, Change Management, Functional Learning, Global Initiatives, e-Learning, Project Management, Management Development

Experience

  • Talent Development Consultant

    Indigo Books and Music - London, United Kingdom

    Other
    October 2016 - Now · 2 years and 3 months

    Partner with business leaders and the people team to translate strategic objectives into the L&D agenda helping build business performance. Develop, drive, and implement this work through an integrated people strategy working closely with all people functions and the business to enhance the customer and employee experience.

  • Director, Talent Development

    Indigo Books and Music - Toronto, Canada

    Human Resources
    July 2013 - Now · 5 years and 6 months

    Partner with business leaders and the people team to translate strategic objectives into the L&D agenda helping build business performance. Develop, drive, and implement this work through an integrated people strategy working closely with all people functions and the business to enhance the customer and employee experience.

  • Director, Global Learning and Development

    Four Seasons Hotels and Resorts - Toronto, Canada

    Human Resources
    July 2007 - August 2012 · 5 years and 2 months

    Create, develop, design, deliver and evaluate workplace learning and performance improvement programs and initiatives that support the company's strategic direction and promote a continuous learning culture. This work included: Building learning strategy that supports business objectives and maintenance of strong learning culture that supports Brand Vision; supporting opening of new/existing properties by conducting property visits to assess, influence, deliver and guide learning activities; providing training resources for global initiatives; and, building management training to meet talent gaps for projected growth.

Education

  • BTEC National In Hospitality

    North Lindsey College - Scunthorpe, United Kingdom

    September 1992 - August 1994

Languages

  • English
    Professional working
    60%

Skills

  • Change management
  • Coaching
  • E-learning
  • Employee engagement
  • Global Inititatives
  • internal communications
  • Leadership development
  • Learning Function
  • Performance management
  • Strategic HR Planning
  • Talent management
  • Training delivery
  • Training design
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