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I am highly motivated and confident that I can fulfill the demands you will expect from me. I have almost native proficiency in written and spoken English and I also have a basic knowledge of German. My experiences showed that I work well alone as well as within a team and enjoy interacting with customers.
Walt Disney world - Orlando, FL, United StatesRecreation & LeisureFebruary 2016 - February 2017
Customer service executive
Harvey Nichols - Hong KongRetailMarch 2015 - January 2016
Passenger service agent
Jardine airport service limited - Hong KongTourismJuly 2014 - February 2015
Room reservation agent
Wynn Macau - MacauFront Office receptionOctober 2013 - April 2014
Lotus Chinese Restaurant - Bülach, SwitzerlandF&B serviceFebruary 2013 - July 2013
Comment from Lotus Chinese Restaurant : Miss Ho showed great commitment and good services during her internship training, we appreciate it. She can work independently, swiftly and made all the job task smoothly done. we thank you for the services performed and wish her all the best for the future.
Hotel Postillon - Buochs, SwitzerlandF&B serviceApril 2012 - August 2012
Comment from the director of Hotel Postillon : We knew and appreciate Miss Ho as a very motivated and competent worker, to whom we could constantly rely on. She performed all her given duties with precision and to our best satisfaction. She was even able to train new service trainees. Her behaviour towards guests, colleagues and her bosses was always very friendly and correct. Particularly we would like to emphasise on her German knowledge. We would like to emphasise her strong will to learn, her exact way of working and her excellent manners. In sight of this, we would like to express that we would always be more than happy to rehire her. We wish Miss Ho all the best for her future and like to thank her for all the services given to our hotel.
Lotus Chinese Restaurant - Bülach, SwitzerlandF&B serviceDecember 2010 - June 2011
Bachelor of Arts (BA), Hospitality and Hotel Management
BHMS Business & Hotel Management School - Lucerne, SwitzerlandAugust 2012 - February 2013
Diploma in International Hotel and Tourism Management
HTMi, Hotel and Tourism Management Institute - Lucerne, SwitzerlandAugust 2011 - December 2011
Certificate in International Hotel and Tourism Operations
HTMi, Hotel and Tourism Management Institute - Lucerne, SwitzerlandAugust 2010 - December 2010
HKCEE, Credit in English & Geography, passed in Biology, Mathematics & Chinese
Heep Yunn School - Kowloon, Hong KongSeptember 2004 - August 2010
ChineseNative or fluent100%