Chiara Giberti

Chiara Giberti

Royal Service Agent at The Savoy
Lives in London, United Kingdom
over 6 months ago

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Luxury sales ambassador responsible for managing direct and online communication with guests and employees. Multi departmental coordination to overcome guests' expectations and solve guests' complaints. Creating meaningful lasting memories for guests through marketing techniques to upsell personalize amenities and create remarkable experiences.
Social media assistant in 4 different platform.

Experience

  • Royal Service Agent

    The Savoy - London, United Kingdom

    Customer Service
    August 2017 - Now · 1 year and 4 months

  • Trainee - Sales & Events Coordinator

    Twinpalms Phuket - Europe

    Other
    August 2015 - July 2016 · 12 months

  • Trainee - Front Office Concierge Guest Relation

    Hotel Cotton House - Barcelona, Spain

    Other
    July 2015 - January 2016 · 7 months

    Listen to the guests, take care of their needs by meeting and exceeding their expectations. Assist them by providing an excellent and highly personalized service. Solve issues they might have and look after VIP and long stay guests. Participate in the storytelling of the Cotton House Hotel and be its ambassador. Make the difference in the guests stay by organizing unique moments and giving them the best advices to experience an unforgettable stay in Barcelona.

  • Trainee - Travel Agent

    Nuba expediciones - Barcelona, Spain

    Other
    January 2015 - August 2015 · 8 months

    Design of customized and luxury travel, my main tasks were: - Contact directly with suppliers, book reservations for travel, hotels, rental cars, and special events. - Manage budget tracking. - Deal with customers, provide them details on required documents, such as passports or visas and any additional advice about local weather conditions, customs, and attractions. - Customer care by telephone and personally, follow up their travel experience, solve any issue they might have.

Education

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • French
    Professional working
    60%
  • Portuguese
    Professional working
    60%
Connections
Bruce Sibanda
Royal service Agent at Fairmont the Palm Dubai
Nicolò Valsasina
International HR Recruiter at Alef&Maqroll
Laura Hilferty
Trainee at Banke 5* Hotel Paris
View 4 connections
Following
The Ascott Limited - UK
London, United Kingdom
Hotel Arts Barcelona
Barcelona, Spain
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