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Luxury sales ambassador responsible for managing direct and online communication with guests and employees. Multi departmental coordination to overcome guests' expectations and solve guests' complaints. Creating meaningful lasting memories for guests through marketing techniques to upsell personalize amenities and create remarkable experiences.
Social media assistant in 4 different platform.
3 years and 11 months
Royal Service Agent
The Savoy - London, United KingdomCustomer ServiceAugust 2017 - Now · 2 years and 4 months
Trainee - Sales & Events Coordinator
Twinpalms Phuket - EuropeOtherAugust 2015 - July 2016 · 1 year
Trainee - Front Office Concierge Guest Relation
Hotel Cotton House - Barcelona, SpainOtherJuly 2015 - January 2016 · 7 months
Listen to the guests, take care of their needs by meeting and exceeding their expectations. Assist them by providing an excellent and highly personalized service. Solve issues they might have and look after VIP and long stay guests. Participate in the storytelling of the Cotton House Hotel and be its ambassador. Make the difference in the guests stay by organizing unique moments and giving them the best advices to experience an unforgettable stay in Barcelona.
Trainee - Travel Agent
Nuba expediciones - Barcelona, SpainOtherJanuary 2015 - August 2015 · 8 months
Design of customized and luxury travel, my main tasks were: - Contact directly with suppliers, book reservations for travel, hotels, rental cars, and special events. - Manage budget tracking. - Deal with customers, provide them details on required documents, such as passports or visas and any additional advice about local weather conditions, customs, and attractions. - Customer care by telephone and personally, follow up their travel experience, solve any issue they might have.
Tourism and Hotel Management
HTSI School of Tourism & Hospitality Management Sant Ignasi - Barcelona, SpainAugust 2013 - Now
Native or fluent