Chiara Giordano

Chiara Giordano

Front Office Supervisor at Pine Cliffs, A Luxury Collection Resort by Marriott International
Lives in Italy
over 6 months ago

Join Hosco and view Chiara's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Experienced Front Office Supervisor with a demonstrated history of working in the hospitality industry.
Skilled in Front Desk Operations, with a Hotel Management Diploma from Istituto Alberghiero IPSAR Roberto Virtuoso (Salerno,Italy).

Experience

  • Front Office Supervisor

    Pine Cliffs, A Luxury Collection Resort by Marriott International - Faro, Portugal

    Front Office reception
    April 2018 - November 2018 · 8 months

    • Check-in and check-out as per Marriott Standards. • Cover the Duty Manager shift when required. • Organize and cooperate with the other Front Office Supervisors the groups in arrivals. • Communicate with the other departments regarding special guest requests, VIP in arrivals and in house. • Assist the Front Office Manager to answer the guest complaints and request by emails. • Follow up with the front office team all the tasks are done correctly. • Comply with hotel security, fire regulations and all health and safety legislation.

  • Front Office Supervisor

    JW Marriott Venice Resort & Spa - Venice, Italy

    Front Office reception
    April 2017 - October 2017 · 7 months

    Check-in and check-out as per JW standards. Anticipate and address guests services needs in a professional , positive and timely manner. Responsible for colleague's training and development. Report all the feedback guests to the Front Desk and Guest Relations Managers. To work closely with other Shift Supervisors to ensure production handovers are effective communications tools. Be able to make appropriate decisions while following the companies organisational structure .

  • Front Office Supervisor

    London Marriott Hotel Kensington - London, United Kingdom

    Front Office reception
    November 2015 - March 2017 · 1 year and 5 months

    Check-in and check-out as per company standards. Anticipate and address guests services needs in a professional , positive and timely manner. Responsible for colleague's training and development . Coach and assist other employees to ensure proper coverage and prompt guest service. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Coordinate tasks and work with other department to ensure that the departments runs efficiently. Protect the privacy and security of guests and coworkers . Follow company and department safety and security policy.

  • Front Desk Agent

    St. Ermin's Hotel, Autograph Collection - London, United Kingdom

    Front Office reception
    May 2014 - October 2015 · 1 year and 6 months

    Responsible for providing a friendly welcome and high-quality service to hotel guests. Check-in and check-out as per company standards and assist them throughout their stay. Carry out all admin tasks at reception in a timely manner to ensure smooth operations. Maintain high standards in book keeping and respecting guest privacy and data protection . Covering switchboard when required and directing calls appropriately. Covering Night Audit shifts when required.

  • Hostess/Waitress

    Thistle - London, United Kingdom

    F&B service
    March 2013 - April 2014 · 1 year and 3 months

    Welcoming the guests and allocating tables. Taking individual and group dinner bookings. Serving wine or other drinks. Explain the menu and taking orders.

Education

  • Hotel Managment

    I.P.S.A.R Roberto Virtuoso - Salerno, Italy

    September 2005 - August 2010

Languages

  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • Portuguese
    Professional working
    60%

Skills

  • Portuguese
  • Spanish
Connections
Josep Inglés Morella
Recreation Agent at JW Marriott Venice Resort & Spa
Following
International Trainee Network - ITN
Los Angeles, CA, United States
Other members
View 83303 members