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As a graduate in economics with a specific interest in languages (I am virtually bilingual Italian-German, as I attended the German School in Rome since I was a child) and a certain experience in the tourism business in my own town, Rome, and even abroad I am now willing to keep trying a more international and challenging tourism environment.
Would you know if I have systematic working methodology, time-efficiency care, resourcefulness, group working and problem-solving skills, the ability to work under pressure and promptly respond to clients’ needs? My answer would obviously be: Yes I do! But I prefer to say that growing up in an international environment made me an open minded person with a cheerful and outgoing personality, always looking for new challenges and responsibilities.
Besides that, traveling is always been my dream and even though I can’t do it all the time, I like to know and make friends with people from all over the world.
Hyatt Place Frankfurt Airport - Frankfurt, GermanyGuest RelationsDecember 2017 - Now
Operating check in and check out Dealing with hospitality and customer service Handling with cashiering and billing Managing all kind of services as taking orders and serving food/drinks at the restaurant and bar Supporting the Events Department by setting up the Meeting rooms and Banquets for any kind of Events
Furaveri Island Resort&Spa - Malé, MaldivesFront Office receptionJuly 2017 - October 2017
- Operating check in and check out - Dealing with hospitality and customer service - Handling with cashiering and billing - Reviewing the arrival and departure list daily, preparing and distributing welcome amenities and activities - Escorting the arrival and departure guests from and to the jetty/air taxi platform - Island and Villas orientation to the arrival guests - Assisting Front Office and Reservation Department for communicating with the guests relating to any kind of requirements
Guest relation officer
Diamonds Athuruga Beach&Water Villas - Malé, MaldivesFront Office receptionJune 2016 - December 2016
- Operating check in and check out - Dealing with hospitality and customer service - Reviewing the arrival list daily, preparing and distributing welcome amenities and activities for the next day - Preparing the Memorandum related to special requests (i.e. Birthdays, Special Dinners, HM etc.) for all relevant departments - Organizing briefing to the arrival guests about the Resort facilities - Assisting Front Office and Reservation Department for communicating with the guests relating to any kind of requirements - Coordinating with Animators, Watersports staff, Butlers in line to assist the guests - Escorting the departure guests to the jetty/air taxi platform for farewell - Preparing periodical reports as required by the management
Tridente Suites Stl - Rome, ItalyFront Office receptionJuly 2014 - February 2016
- Operating check in and check out as well as cash desk management - Managing all the incoming reservations per e-mail, fax and telephone - Handling with revenue, in particular with tariff and availability plans of the rooms during high and low seasons - Distributing linen sheets to the housemaid and checking the cleanliness of every room
Hotel Raphael Relais&Chateaux - Rome, ItalyReservationsJanuary 2014 - April 2014
- Three month internship - Reservations management per e-mail, fax and telephone - Opening and closing availability on internet portals - Occasional coverage of the reception during lack of staff
The Westin Palace Milan - Milan, ItalyRooms divisionJune 2013 - November 2013
- Six month internship - Coordinating and managing all the cleaning staff alongside the Executive Housekeeper - Controlling the cleanliness of every room - Dealing with hospitality and customer service - Managing reservations per e-mail, fax and telephone for the Starwood Hotels chain in Milan
Università degli studi di Roma Tor Vergata - Rome, ItalyOctober 2005 - November 2012
Liceo ginnasio statale VirgilioSeptember 2000 - July 2005
ItalianNative or fluent100%
GermanNative or fluent100%
- F&B micros
- Microsoft, Mac
- Microsoft Word
- MS Outlook
- Opera PMS
- Power Point
- Protel PMS