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As a graduate in economics with a specific interest in languages (I am virtually bilingual Italian-German, as I attended the German School in Rome since I was a child) and a certain experience in the tourism business in my own town, Rome, and even abroad I am now willing to keep trying a more international and challenging tourism environment.
Would you know if I have systematic working methodology, time-efficiency care, resourcefulness, group working and problem-solving skills, the ability to work under pressure and promptly respond to clients’ needs? My answer would obviously be: Yes I do! But I prefer to say that growing up in an international environment made me an open minded person with a cheerful and outgoing personality, always looking for new challenges and responsibilities.
Besides that, traveling is always been my dream and even though I can’t do it all the time, I like to know and make friends with people from all over the world.
5 years and 6 months
Front Desk Agent
NH Hotel Group - Frankfurt, GermanyFront Office receptionFebruary 2019 - Now · 11 months
Register guests and assign rooms Accommodate special requests whenever possible Thoroughly understands and adheres to proper credit and cash-handling policies and procedures Know room locations, types of rooms available, and room rates. Use suggestive selling techniques to sell rooms and to promote other services of the hotel Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms Processe guest check-outs Read and write any information in the daily log. Be aware of daily activities and meetings taking place in the hotel Know all safety and emergency procedures. Be aware of accident prevention policies Maintain the cleanliness and neatness of the front desk area
Hyatt Place Frankfurt Airport - Frankfurt, GermanyGuest RelationsDecember 2017 - Now · 2 years and 1 month
Operating check in and check out Dealing with hospitality and customer service Handling with cashiering and billing Managing all kind of services as taking orders and serving food/drinks at the restaurant and bar Supporting the Events Department by setting up the Meeting rooms and Banquets for any kind of Events
Furaveri Island Resort&Spa - Malé, MaldivesFront Office receptionJuly 2017 - October 2017 · 4 months
- Operating check in and check out - Dealing with hospitality and customer service - Handling with cashiering and billing - Reviewing the arrival and departure list daily, preparing and distributing welcome amenities and activities - Escorting the arrival and departure guests from and to the jetty/air taxi platform - Island and Villas orientation to the arrival guests - Assisting Front Office and Reservation Department for communicating with the guests relating to any kind of requirements
Guest relation officer
Diamonds Athuruga Beach&Water Villas - Malé, MaldivesFront Office receptionJune 2016 - December 2016 · 7 months
- Operating check in and check out - Dealing with hospitality and customer service - Reviewing the arrival list daily, preparing and distributing welcome amenities and activities for the next day - Preparing the Memorandum related to special requests (i.e. Birthdays, Special Dinners, HM etc.) for all relevant departments - Organizing briefing to the arrival guests about the Resort facilities - Assisting Front Office and Reservation Department for communicating with the guests relating to any kind of requirements - Coordinating with Animators, Watersports staff, Butlers in line to assist the guests - Escorting the departure guests to the jetty/air taxi platform for farewell - Preparing periodical reports as required by the management
Tridente Suites Stl - Rome, ItalyFront Office receptionJuly 2014 - February 2016 · 1 year and 8 months
- Operating check in and check out as well as cash desk management - Managing all the incoming reservations per e-mail, fax and telephone - Handling with revenue, in particular with tariff and availability plans of the rooms during high and low seasons - Distributing linen sheets to the housemaid and checking the cleanliness of every room
Hotel Raphael Relais&Chateaux - Rome, ItalyReservationsJanuary 2014 - April 2014 · 4 months
- Three month internship - Reservations management per e-mail, fax and telephone - Opening and closing availability on internet portals - Occasional coverage of the reception during lack of staff
The Westin Palace Milan - Milan, ItalyRooms divisionJune 2013 - November 2013 · 6 months
- Six month internship - Coordinating and managing all the cleaning staff alongside the Executive Housekeeper - Controlling the cleanliness of every room - Dealing with hospitality and customer service - Managing reservations per e-mail, fax and telephone for the Starwood Hotels chain in Milan
Università degli studi di Roma Tor Vergata - Rome, ItalyOctober 2005 - November 2012
Liceo ginnasio statale VirgilioSeptember 2000 - July 2005
Native or fluent
Native or fluent
Date of birth
November 09th 1985
- F&B micros
- Microsoft, Mac
- Microsoft Word
- MS Outlook
- Opera PMS
- Power Point
- Protel PMS