Chiara Perottino

Chiara Perottino

Guest Relations Agent at Club Med Punta Cana
Lives in Manta, Italy
over 6 months ago

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Experience

  • Guest Relations Agent

    Club Med Punta Cana - Punta Cana, Dominican Republic

    Front Office concierge
    March 2018 - October 2018 · 9 months

    Check-in/check-out hotel guests courteously and efficiently / process all payments according to established hotel requirements and provide information and assistance to all guests and visitors / Received and handled guests' complaints and coordinated with Duty Manager to resolve / Responded to incoming guests, telephone calls, and email inquiries withefficiency and professionalism / Provided guest assistance, including recommendations for tourist attractions / Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction / Rate Implemented high-impact sales and marketing initiatives resulting inincreased occupancy and profitability.

  • Guest Relations Agent

    Club Med Pragelato - Pragelato-Ruà, Italy

    Front Office concierge
    December 2017 - March 2018 · 4 months

  • Guest Relations Agent

    Club Med Les Boucaniers - Sainte-Anne, Martinique

    Front Office concierge
    April 2017 - October 2017 · 7 months

  • Front Desk Agent

    Club Med Serre Chevalier - La Salle-les-Alpes, France

    Front Office reception
    December 2016 - April 2017 · 5 months

  • Front Office Trainee

    Hotel Rivamare**** - Jesolo, Italy

    Front Office reception
    July 2014 - August 2014 · 2 months

  • Front Desk Trainee

    Hotel Oberosler**** - Madonna di Campiglio, Italy

    Front Office reception
    July 2013 - August 2013 · 2 months

Education

  • Istituto Professionale Dei Servizi Per L'Enogastronomia E L'Ospitalità Alberghiera "Donadio", Donerò (CN)

    September 2011 - June 2016

Languages

  • French
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • Portuguese
    Notions
    20%

Skills

  • Good problem solver
  • Office
  • Outlook
  • Patient and calm
  • PMS
  • Strong costumer service
  • WebNa
  • Work under Pressure
Following
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