Chiara Romano

Chiara Romano

Keyaccount Manager Europe at SWIKLY
Lives in Lyon, France

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About me

I am a highly motivated person, eager to learn and improve my skills through new work experiences. Not only resilient, with a strong team spirit, but also able to be a leader, making decisions in stress situations. Calm, flexible and solution-orientated. I have good innate communication and contact skills with high standard customers gained through my experience as receptionist in different five stars hotels and in a golf course. I am also able to organize the shift-work for a group of people and I have good accounting knowledge.

Experience

9 years and 2 months

  • Keyaccount Manager Europe

    SWIKLY - Lyon, France

    Account Management
    September 2023 - Now · 7 months

    Follow up client's performance using BI tools to drive better results and maximise ROI Coordination with other departments to solve problems promptly Coordination with the PO to drive product upgrades and service improvements, meet clients' needs and deliver new fea tures

  • Account Manager

    SWIKLY - Lyon, France

    Account Management
    September 2021 - September 2023 · 2 years and 1 month

    Create procedures as the first AM within the Sales team Manage a portfolio of more than 300 accounts Organize annual meetings with the accounts in my portfolio and renew contracts based on the business turnover (presenting data analysis and permormance reports, announcing price increase if necessary). Maximize profits through upsells, product knowledge and best practice advisory Build strong relationships through events and fairs

  • Customer Success Specialist

    SWIKLY - Lyon, France

    Account Management
    September 2020 - August 2021 · 1 year

    Installation and onboarding, set up features on the clients' a ccounts Manage communication with customers and endusers (calls, chats and emails) about product usage, billing, or complimentary products and services. Resolve technical problems, deal with complaints, administrative tasks.

  • International Business Developer

    SWIKLY - Lyon, France

    Sales
    October 2019 - September 2020 · 1 year

    Internship

  • Front Desk Receptionist

    InterContinental Lyon Hotel Dieu; Anfi Group - Las Palmas, Spain

    Reception
    March 2015 - September 2019 · 4 years and 8 months

    Relais & Chateaux - Crozet (France) Lopesan - Las Palmas (Spain) Anfi Group - Las Palmas (Spain)

  • Receptionist

    Relais & Châteaux - Crozet, France

    Reception
    March 2017 - October 2018 · 1 year and 9 months

  • Receptionist

    Hotel Lopesan Baobab Resort ***** - Las Palmas de Gran Canaria, Spain

    Reception
    January 2016 - January 2017 · 1 year and 1 month

  • Receptionist

    Anfi Real Estate - Las Palmas de Gran Canaria, Spain

    Reception
    April 2015 - January 2016 · 10 months

Education

  • Languages for International Relations

    Università cattolica del sacro cuore - Milan, Italy

    September 2010 - April 2014

Languages

6 languages

  • Italian

    Native or fluent

  • English

    Full professional

  • Spanish

    Full professional

  • French

    Full professional

  • German

    Professional working

  • Arabic

    Notions

Personal information

Nationalities

  • Italian

Work Permits

  • European Union

Date of birth

April 15th 1991

Skills

4 skills

  • Guest relation
  • MS Office
  • Multi languages
  • Public relation
Connections
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
ARVIND PANCHAL
Network & Security Administrator & Cybersecurity Advisor & Ethical Hacker at Wafra Group of Compaines
Sanjula Jayakody
Trainee cook at Club Hotel Dolphin
View 8 connections
Following
Job Hospitality
Job Hospitality
Paris, France
INDEVHO
INDEVHO
Paris, France
Relais & Châteaux
Other members
Olivier Van Durme
Sainte-Foy-Tarentaise, France
Laura Parussie
Porto-Vecchio, France
Mallaury Vion
Paris, France
Manon Affairoux
Versailles, France
View more
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