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Experienced Guest Service Agent with a demonstrated history of working in the hospitality industry. Skilled in Food & Beverage, MICROS, Hospitality Management, Hotel Management, and Rooms Division. Strong operations professional with a MBA in hotel management focused in hospitality from merit swiss asian school of hotel management.
food and beverages agent
Hilton Hotels & Resorts - Ras Al-Khaimah, United Arab EmiratesF&B serviceMay 2015 - March 2018 · 2 years and 11 months
As a Guest service Associate in Brazilian Restaurant called Pura Vida . I usually extent warm welcome to all our guest upon their arrival in our restaurant , Escort them to restaurant dinning area, provide them appropriate sitting facility for their dinning. And I am also taking care of their dietary concern. And Learning the art of pairing up the wine with Brazilian steak and seafood., Servicing the meet to the guest in a traditional Brazilian way by cutting different type of steaks at their table . Under the classical Brazilian churrasco menu.
Guest Service Associate
holiday inn - Amritsar, IndiaF&B serviceJune 2013 - September 2014 · 1 year and 4 months
Carryout restaurant opening procedure Leaning out the cover for lunch, dinner and breakfast. Setting up the Restaurant Side station for specific meal period operation. Setting up the buffet for specific meal period. Taking the guest food and beverages order and serving. Punching guest food and beverages order in MICROS and presenting bill to guest. Settling out the guest bill in MICROS (cash/ credit/ room charges). Food order picking from main kitchen according to kot. Setting out the restaurant back area. Keeping regular inventory of restaurant linen/ glassware’s/ cutlery /corker. Maintain the guest preference record. Updating the restaurant log book on daily basis. Updating the sale log book showing daily sale / month date sale/year to date sale. At end of the day closing out restaurant by showing total sale for the day, APC number of cover in sale log book. Preparing bar opening and closing check list. Maintaining daily hygiene check list of restaurant.
Guest Service Associate
Courtyard by Marriott - Kochi, IndiaF&B serviceOctober 2012 - May 2013 · 8 months
Four Points by Sheraton - Thane, IndiaF&B serviceMay 2011 - November 2011 · 7 months
Master in Hotel management
Merit Swiss asian School of hotel management - Ooty, IndiaMay 2010 - June 2012
- F&B micros
- microsoft software application