Sophie Beugue

Sophie Beugue

Guest Relations Ambassador at Metropolitan Hotel Dubai
Lives in Dubai, United Arab Emirates

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About me

-Eye for detail
-Good team spirit
-Excellent communication skills
-Hard Worker
-Always smiling

Experience

5 years

  • Guest Relations Ambassador

    Metropolitan Hotel Dubai - Dubai, United Arab Emirates

    Guest Relations
    September 2019 - Now · 5 months

  • Receptionist

    Metropolitan Hotel Dubai - Dubai Production City, Dubai, United Arab Emirates

    Front Office reception
    June 2018 - September 2019 · 1 year and 4 months

    Register & process guests and their assigned rooms Accommodate guest requests Communicating with hotel staff on the status of guest rooms Up Sell guest rooms and promoting hotel services Handling cash payments Maintain a clean and neat front desk area Greeting the guests on arrival and departure Handling French and Spanish Guests.

  • Reservation

    Air France - Plaines Wilhems District, Mauritius

    Customer Service
    February 2018 - June 2018 · 5 months

  • Front Office Agent

    Baystone Boutique Hotel - Pointe aux Cannoniers, Grand Baie, Mauritius

    Front Office reception
    December 2017 - January 2018 · 2 months

  • Trainee

    Le Châtelain Boutique Hotel - Brussels, Belgium

    Front Office reception
    July 2017 - November 2017 · 5 months

  • Trainee

    Marideal.mu - Grand Baie, Mauritius

    Sales & Marketing
    February 2016 - July 2017 · 1 year and 6 months

    - Understand the progress of a reservation. - Receive all bookings made online. - Ensure a personalized welcome to the customer request. - Be in constant contact with hotels. - Know how to confirm and cancel a reservation or change of hotel. - Customer service.

  • Trainee

    Ravenala Attitude - Balaclava, Mauritius

    Guest Relations
    November 2015 - December 2015 · 2 months

    - Inform the customer about the services of the establishment and the booking conditions. - Welcome guests upon arrival and carry out the administrative formalities related to their stay. - Respond to customer requests during their stay. - Controlling means of payment. - Follow up a customer relationship.

  • Trainee

    Zilwa Attitude - Calodyne, Mauritius

    Front Office reception
    June 2015 - August 2015 · 3 months

    - Inform the customer about the services of the establishment and the booking conditions. - Welcome guests upon arrival and carry out the administrative formalities related to their stay. - Respond to customer requests during their stay. - Controlling means of payment. - Follow up a customer relationship.

  • Trainee

    Zilwa Attitude - Calodyne, Mauritius

    Events
    April 2015 - June 2015 · 3 months

  • Trainee

    The Lux Collective - Grand Gaube, Mauritius

    Rooms division
    October 2014 - February 2015 · 5 months

    - Control the cleanliness of a place. - Make the rooms. - Intervene with customers for special requests for the installation of armchairs or extra beds.

  • Trainee

    The Lux Collective - Grand Gaube, Mauritius

    F&B service
    October 2014 - February 2015 · 5 months

    - Room service. - Prepare to make and prepare dishes. - Check preparations and dishes (taste, quality, presentation). - Organize and maintain the workstation and equipment.

Education

  • Bachelor en Management d'Hôtellerie Internationale

    Vatel Quatre Bornes (Mauritius) [ Vatel Alumni ] - Quatre Bornes, Mauritius

    October 2014 - October 2017

  • Lycee des Masacareignes - Souillac, Mauritius

    October 2010 - June 2014

  • Diploma

    Ecole du Nord - Goodlands, Mauritius

    October 1998 - June 2014

Languages

3 languages

  • English

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • Mauritian

Work Permits

  • Mauritius

  • European Union

Date of birth

March 13th 1994

Driving License

Yes

Skills

6 skills

  • Always smiling
  • Friendly person
  • GOOD CONTACT SKILLS
  • Perfectionist
  • Serious
  • Teamworker
Connections
Hamza Khan
Reservation Agent at ROSE HOTELS & HOTEL APARTMENTS, DUBAI, UAE
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant at De Luca Food Solutions
Giorgia Cavadini
Stagiaire at Hôtel Progress
View 68 connections
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