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BAHO - Paris, FranceAsset ManagementMay 2015 - October 2015
Customer acquisition : segmentation, commercial offers, distribution channels. Conversion : providing more visibility ; online & offline communication strategies. Loyalty : setting up an exclusive loyalty program ; CRM database.
Fairmont Monte Carlo - Monte Carlo, Monaco-Ville, MonacoRevenue ManagementJune 2014 - December 2014
Daily, weekly and monthly analyses to optimize revenue. Control of mounted in charge and making the necessary adjustments. Hotel positioning analysis and competitive intelligence in terms of strategy and pricing. Monitoring of the action plan and the parity on distribution channels. Improvement of yield tools documents and establishing connectivity with OTA. Looking for new IMM and OTA partners. Conceiving & setting up offers. Participation in various projects : Budget 2015 ; Marketing Plan ; Grand Prix Formula 1 2015. Daily communication with the Reservation, Reception, Sales and Managers.
Optic 2000 - Marseille, FranceSales & MarketingJuly 2010 - April 2013
Reception and managing customers’ requests, needs analysis, customer care, sales. Contribution to satisfaction and customers loyalty, certification AFNOR. Interface with suppliers, health professionals and complementary health. Administrative management, Cash check, billing.
MBA Tourism and Hospitality Management
ESGCI: Ecole de Commerce International et Marketing à Paris - Paris, FranceJanuary 2015 - July 2015
State recognized degree (ranking SMBG) MBA ESG - Group ESG - Paris (France 75) - Bac+5 Financial ; Yield Management ; sset management ; Hotel Management ; Proximity Team Management ; Hotel Marketing ; E Marketing ; E-Business ; Economic Environment ; Business English ; Negotiation & Sales ; Trade Law.
MBA Management of Companies
ESGCI: Ecole de Commerce International et Marketing à Paris - Paris, FranceJanuary 2014 - June 2015
MBA ESG - Group ESG - Paris (France 75) - Bac+4 International Trade Techniques ; Geopolitics ; Accounting Management, Taxation ; Intercultural Management ; Strategic Marketing ; Business English ; Business law environment ; Trade law ; Market study ; Human Resources.
Academic Semester Abroad Degree
EF - Brighton, United KingdomJune 2013 - December 2013
EF International Language : Education First – Brighton (UK)
DEES Management of Companies
INEAD - Marseille, FranceJanuary 2013 - October 2013
European recognized degree INEAD : Institut d’Enseignement à Distance - Vitrolles (France 13) -Bac+3
ESOO - Angers, FranceSeptember 2008 - June 2010
State recognized diploma ESOO : Ecole Supérieure d’Optique de l’Ouest - Angers (France 49) - Bac+2
FrenchNative or fluent100%