Christey Leonard

Christey Leonard

as a food and beverage associate at ritz carlton at abu dhabi and dubai
Lives in Arar, Saudi Arabia

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About me

Report To Bar & Restaurant manager/Operation Manager
Looking after whole Bar operation including HACCP and Audit.
Assist Bar manger to organize and planning any special occasion and function.
Menu update with costing and promotional activities.
Conducting Beverage training for the Bartenders and service associates.(Monthly Basis)
Cost control and minimize according to business demand.
Creating new Cocktails,Methods,Presentation,Food pairing,
Beverage Control,Explanation,Maintain the relationship with the suppliers & Accounts.
Participate internal and External Cocktail Competition . Providing proper GMS (greeting, meeting, siting) to all customers, accordingly to Restaurant SOPs. Meet all responsible needs and requests of customers within acceptable enterprise time frames. Recognize the customer dissatisfaction promptly and take action to resolve the situation accordingly. Develop and maintain positive working relationships with other departments.
Identify customer needs and expectations currently, including special needs, and provide appropriate products, services or information. Also communicate with the front office's colleagues to assist the guests to meet their needs.
Team work. Offer assistance to colleagues when required, to ensure work goals are met. Support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensures hostess desk is manned at all times so that all customers receive a friendly & prompt welcome.
Schedule dining reservations in “Book a table “reservation system and arranges parties or special services for customers according the Restaurant Reservations SOPs.
Update the databases of the guest preferences and loyalty program members.
Close the checks in proper way, well efficient in using Micros Symphony as a cashier on daily basis; Except these, taking the report from credit card machine at the end of the day.

Experience

4 years and 5 months

  • F&B Supervisor

    Hilton Riyadh Hotel and Residence - Arar, Saudi Arabia

    Rooms division
    March 2018 - Now · 1 year and 3 months

    With its stunning glass façade, Art Deco interiors and panoramic elevators, Hilton Riyadh Hotel & Residences exudes the luxurious vibe. Sky-linked to the Riyadh underground service the hotel boasts direct access from the airport. The hotel is also connected to Granada Shopping Mall with upscale restaurants and more than 120 boutiques. With views of Al Faisaliah Tower and the Kingdom Centre, the hotel is located close to the city center, business district and attractions.

  • senior waiter

    The Ritz-Carlton Hotel Company, L.L.C. - Abu Dhabi, United Arab Emirates

    Other
    June 2015 - Now · 4 years

  • food and beverage department

    The Ritz Carlton - Abu Dhabi, United Arab Emirates

    F&B service
    June 2015 - Now · 4 years

    The Ritz-Carlton Abu Dhabi, Grand Canal, set against the backdrop of the majestic Sheikh Zayed Grand Mosque, evokes the stately architecture of the Italian Renaissance, revealing one of the finest luxury five star hotels in Abu Dhabi. Artfully designed water features and gardens surround this tranquil waterfront location, where guests will revel in luxurious accommodations and eight restaurants, each providing a unique culinary experience.

  • food and beverage associate

    The Ritz-Carlton Hotel Company, L.L.C. - Abu Dhabi, United Arab Emirates

    Other
    June 2015 - Now · 4 years

  • food and beverage associate at ritz carlton

    The Ritz-Carlton Hotel Company, L.L.C. - Abu Dhabi, United Arab Emirates

    Other
    June 2015 - Now · 4 years

    Setting up the table by laying down table appointment, glassware’s, and other preliminary work before the guest arrive. Side Work: Housekeeping chores before, during and after the meal (polishing of show plates, flatwares, folding napkins, wiping the tables, cleaning the silverwares). Service Duties: Entertaining the guest, taking and serving the order and presenting the check. Stripping and resetting the table. Answering the phone and taking the guest order.

  • food and beverage associate

    Ritz Carlton - United Arab Emirates

    Other
    June 2015 - Now · 4 years

  • as a food and beverage associate at ritz carlton

    abu dhabi and dubai - Abu Dhabi, United Arab Emirates

    Other
    January 2015 - Now · 4 years and 5 months

    Providing proper GMS (greeting, meeting, siting) to all customers, accordingly to Restaurant SOPs. Meet all responsible needs and requests of customers within acceptable enterprise time frames. Recognize the customer dissatisfaction promptly and take action to resolve the situation accordingly. Develop and maintain positive working relationships with other departments. Identify customer needs and expectations currently, including special needs, and provide appropriate products, services or information. Also communicate with the front office's colleagues to assist the guests to meet their needs. Team work. Offer assistance to colleagues when required, to ensure work goals are met. Support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensures hostess desk is manned at all times so that all customers receive a friendly & prompt welcome. Schedule dining reservations in “Book a table “reservation system and arranges parties or special services for customers according the Restaurant Reservations SOPs. Update the databases of the guest preferences and loyalty program members. Close the checks in proper way, well efficient in using Micros Symphony as a cashier on daily basis; Except these, taking the report from credit card machine at the end of the day.

Education

  • hotel mangement

    arab instute - Dubai, United Arab Emirates

    April 2014 - August 2014

    Hotel managers are responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities.

Languages

2 languages

  • English

    Native or fluent

  • Hindi

    Native or fluent

Skills

1 skill

  • Basic cocktail mixing

Additional Information

1 information shared

  • food and beverage senior waiter

    The Ritz-Carlton Abu Dhabi, Grand Canal, set against the backdrop of the majestic Sheikh Zayed Grand Mosque, evokes the stately architecture of the Italian Renaissance, revealing one of the finest luxury five star hotels in Abu Dhabi. Artfully designed water features and gardens surround this tranquil waterfront location, where guests will revel in luxurious accommodations and eight restaurants, each providing a unique culinary experience.

Connections
Nicole Tomamichel
Editor Intern at Teddy Award
Krisantus Sutrisno
People and Culture Officer at Four Seasons Hotels and Resorts
Following
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