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Enthusiastic, passionate and hard-working experienced Restaurant Manager with a winning attitude and desire to deliver an exceptional dining experience for the client. Focused on setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, increasing gross profit and improving customer satisfaction. Wishing to broaden work experience on an international level for professional and personal growth.
12 years and 3 months
Call Centre Consultant
EXHILARATE - Uvongo, Margate, South AfricaSales & MarketingMarch 2019 - Now · 5 months
Establish insurance policies by obtaining client information; determining eligibility; maintaining database. Highly focused on people skills, customer focus and –service and attention to detail Utilize my excellent communication-, phone- and listening skills to accomplish sales and organizational mission as set out by the company and maintaining a high level of results Update job knowledge by studying new product descriptions; participating in educational opportunities Determine eligibility by comparing client information to requirements Apply multi-tasking by listening and speaking confidently with a client while maintaining the documents, information and work at the desk Informs clients by explaining procedures; answering questions; providing information Energetically and enthusiastically achieve targets set by management and myself
SPCA animal shelter and hospital - South AfricaManagementJanuary 2017 - February 2019 · 2 years and 2 months
Specialized in the capture for spaying and neutering of feral cats and expert in feline behavior Thus preserving the natural habitat without the threat of overpopulation of feral cats, eliminating animal suffering and nuisance to the public Managed, motivated and developed a staff compliment of 14 who directly reported to me Hiring and training of staff Introduced new methods of sterilizing and cleaning to eliminate disease in a confided kennel space, which proved more economic and effective than the previous method, thereby saving R40 000 annually This saving enabled the society to focus on other more pressing economic necessities, as it is a society completely dependent on donations Just prior to my appointment as kennel manager, there was an outbreak of distemper among the dogs. I tackled this problem, seeking help and gathering information from various sources of knowledge, and devised a protocol of procedure which was implemented with immediate effect and no outbreak has been experienced ever since.
Lecture and curriculum development
Skills Unlimited Adult basses education - Mokopane, South AfricaOtherJanuary 2014 - December 2016 · 3 years
Travelling on-site lecturing instructor on chip-board manufacturing Single handedly developed all the training- and assessment material for these models in accordance to the ABET (Adult Based Education and Training) system The aim of this training was to improve middle management within the companies of training My success rate could be measured by the fact that many of my students progressed to becoming managers and supervisors in their respective areas I believe that the skills I acquired during my successful time of managing a restaurant, was one of the reasons why I could successfully convey and guide the students on their way to middle management success A culture of self- discipline and self-management was laid as I had full carte blanche without any control or checking up.
Steers and Debonairs restaurant - Thabazimbi, South AfricaF&B serviceMay 2008 - December 2013 · 5 years and 8 months
Effectively coordinating, running and managing daily operations at both Restaurants in both the front and back of the house Met productive targets, proven by the franchise being top performing restaurant in its group under the period of my management Responsible for sales and management strategies which peaked during the 2010 Rugby World Cup of which South Africa was the hosting country. Innovative and creative launches, strategies and programs with Rugby world cup themes, were initiated by me and led to a heightened success in customer satisfaction and revenue for the restaurant The location of the restaurant, surrounded by many game lodges and hunting activities, are frequented by many overseas visitors. This allowed me an understanding and commitment to international restaurant standards and customers Pro-actively ordered and managed stock and equipment to ensure continuous customer satisfaction and a high level of productivity, production and revenue Responded efficiently and accurately to restaurant customer complaints Identified areas where waste could be cut to ensure maximum levels of profitability, by being present, vigil and creative Fully in charge and responsible for all HR related issues, such as hiring of new staff or letting staff go. Full control and responsible for all CCMA (Commission for Conciliation, Mediation and Arbitration) issues, with no losses to the employer Managed, motivated and developed a staff compliment of 32, directly reporting to me – included training new and current employees on proper customer service practices. Implemented policies and protocols that would maintain future restaurant operations Agreeing and managing budgets Production of staff rotations
Beef Boys/Neptune’s Fishmonger Restaurant - Potchefstroom, South AfricaF&B serviceJanuary 2007 - December 2007 · 1 year
Provided excellent waiting services to ensure customer satisfaction in two family restaurants Made menu recommendations, answered questions and shared additional information with restaurant patrons Strove and succeeded to uplift the dining experience for customers Multi-tasked various front-of-the-house duties and collecting the bill Performed well in the fast-paced environment of the restaurant As a team player effectively communicated with the kitchen staff to make sure orders were accurate and delivered promptly Willingly worked double shifts and over weekends and public holidays Met with restaurant staff to review daily specials, changes on the menu and service specifications for reservations Followed all relevant health department regulations Established a core clientele who specifically preferred being served by me specifically
Conduct Outcome Based Assessment (Certificate Number 11042
Compass Academy of Learning - Mokopane, South AfricaJanuary 2014 - January 2014
University of South Africa - Pretoria, South AfricaJanuary 2004 - December 2006
Completed all subjects to 2nd year level (2006)
Frikkie Meyer High School - Thabazimbi, South AfricaJanuary 1999 - December 2003
Senior Certificate (Grade 12) Afrikaans Higher Grade C English 2nd Language B Mathematics B Physical Science B Geography B Technical Drawings A
Native or fluent
Native or fluent
Date of birth
May 21st 1985
- Goal oriented
- Hardworking guy
- Human Resource Management
- Work well in a team
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