Christian Casella

Christian Casella

Receptionist at Lido Palace Hotel by Excelsior Palace Hotel
Lives in Genoa, Italy

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About me

All these years I have been passionate about guest service and travelling.
In 2004 I enjoyed the oppurtunity working for Mr Dolce & Gabbana's properties.
During that time I discovered the pleisure to work with guests. Guest Satisfaction.
For that reason, later on I experienced working in hotels and on cruise ships at the Reception department. Always looking forward to full fill client needs without forgetting to reach company goals.

In total I have over 10 years of experience in the hospitality industry and working with customers.

Experience

10 years and 6 months

  • Receptionist

    Lido Palace Hotel by Excelsior Palace Hotel - Santa Margherita Ligure, Italy

    Front Office reception
    March 2019 - September 2019 · 8 months

    The Hotel closed at the end of September 2019 for a whole rennovation of the building to a new quality experience

  • Receptionist

    Lido Palace Hotel by Excelsior Palace Hotel - Santa Margherita Ligure, Italy

    Front Office reception
    April 2018 - October 2018 · 7 months

    From 2018 the Hotel changed property. It belongs to the Excelsior Palace Hotel ******located in Rapallo #Portofino coast. The new management confirmed my experience and contract level had

  • Front Office Agent

    Lido Palace Hotel - Santa Margherita Ligure, Italy

    Front Office reception
    March 2017 - October 2017 · 9 months

  • Front Office Agent

    Lido Palace Hotel - Santa Margherita Ligure, Italy

    Front Office reception
    March 2016 - October 2016 · 9 months

  • Front Desk Agent

    Lido Palace Hotel - Santa Margherita Ligure, Italy

    Front Office reception
    March 2015 - October 2015 · 9 months

  • Night Audit

    Astor Hotel - Genoa, Italy

    Front Office reception
    November 2009 - February 2013 · 3 years and 4 months

  • Front Desk Agent

    MSC Company - Sorrento, Italy

    Front Office reception
    July 2008 - January 2009 · 7 months

    welcoming guests and service management, information services on board. assistance, reservations, check-in/ out Fidelio Cruise System Fidelio 6

  • Front Desk Agent

    Costa Crociere SpA - Genoa, Italy

    Front Office reception
    March 2008 - June 2008 · 4 months

    welcoming guests and service management, information services on board. assistance, reservations, check-in/ out

  • NIght Auditor

    Hotel Helvetia Srl - Genoa, Italy

    Front Office reception
    July 2007 - January 2008 · 7 months

  • Butler

    Dolce & Gabbana - Milan, Italy

    Housekeeping
    November 2004 - April 2007 · 2 years and 6 months

    Responsible of the services and hospitality at the private properties of Mr. Dolce & Gabbana. I took care of the needs and satisfaction of their guests by coordinating the various tasks of my colleagues. Assistance during photo shoots and other special events.

Education

  • Diploma

    Jacopo Ruffini - Genoa, Italy

    September 1999 - June 2003

    Foreign Languages and Tourism Technics

Languages

6 languages

  • Italian

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Full professional

  • French

    Full professional

  • Portuguese

    Full professional

  • German

    Limited working

Personal information

Nationalities

  • Italian

  • Ecuadorean

Date of birth

June 12th 1982

Skills

9 skills

  • Accoglienza clienti
  • Determination
  • Guest-focused
  • Guest Services
  • Hospitality sense
  • Languages
  • Pubbliche Relazioni
  • - Smart and hard worker
  • Sporty
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Calvin Susanto
F&B Management Trainee chez The Doyle Collection
Rares Ciuverca
Sales&Marketing and Events Coordinator Trainee at Finca Cortesin 5*
View 10 connections
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