Christian Knöringer

Christian Knöringer

Assistant Front Desk Manager at Royal Caribbean Group
Lives in Miami, FL, United States

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About me

A multilingual, open-minded, proactive, well organised and trustful hospitality leader with Bachelor’s degree (B.A.) in Tourism Management as well as recognized work and leadership experience in luxury hospitality and the cruise industry.
Leading by example and being committed to service excellence, I am passionate about providing personalized service and creating excellent guest experiences whilst constantly striving to exceed company targets. I am highly motivated to acquire a senior management level position in hotel operations.

Experience

6 years and 5 months

  • Assistant Front Desk Manager

    Royal Caribbean Group - Miami, FL, United States

    Guest Relations
    October 2022 - Now · 1 year and 6 months

  • Front Office Manager

    Minor Hotels Europe & Americas - Mannheim, Germany

    Reception
    July 2022 - October 2022 · 4 months

  • Assistant Front Office Manager

    Minor Hotels Europe & Americas - Mannheim, Germany

    Reception
    January 2022 - June 2022 · 6 months

  • Shift Leader Front Office

    Minor Hotels Europe & Americas - Mannheim, Germany

    Reception
    September 2021 - December 2021 · 4 months

  • Back Office & Front Office Agent

    Minor Hotels Europe & Americas - Mannheim, Germany

    Reception
    February 2021 - September 2021 · 8 months

  • Front Office Agent

    Minor Hotels Europe & Americas - Germany

    Reception
    August 2020 - February 2021 · 7 months

  • Commercial employee

    moba fenster aluminiumbau GmbH - Germany

    Sales
    February 2020 - August 2020 · 7 months

    I compared prices, processed orders, checked invoices, wrote offers and added items to the onlineshop.

  • Guest Relation Officer German Speaking

    The Lux Collective - Belle Mare, Quatre Cocos, Mauritius

    Guest Relations
    October 2019 - January 2020 · 4 months

    • I was acting as point of reference for (high-profile) German speaking guests. • I achieved a remarkable increase of the German speaking guest satisfaction within very short time which was mirrored in reaching a 100 % hotel recommendation rate on HolidayCheck, in the number of positive guest comments on TripAdvisor and in our ReviewPro satisfaction Survey.

  • International Host

    Costa Crociere - Genoa, Italy

    Guest Relations
    May 2018 - July 2019 · 1 year and 3 months

    • I was acting as a point of reference for up to 1,000 German speaking guests in an international, multicultural and dynamic environment on board Costa Mediterranea, Costa Luminosa and Costa Favolosa. • I achieved excellent NPS results among the German speaking guests. • I was crew member on the World Cruise 2019. • I took care of guest's requests and needs, worked closely together with multiple departments, updated the guest profiles, constantly asked for feedback and followed up as to achieve guest satisfaction. • I did public relations, daily hospitality desks, provided verbal and written translations, escorted guests for medical visits ashore, organized informative speeches and made major voice announcements. • I supported the various revenue services through constant communication and promotion in order to maximize revenue and guest satisfaction.

  • Guest Relation & Front Office Trainee

    The Lux Collective - Grand Baie, Mauritius

    Reception
    February 2017 - March 2017 · 2 months

    I was part of the international Front Office Team working as Guest Relation and Receptionist.

  • Resort Operations Trainee

    The Lux Collective - Grand Baie, Mauritius

    Guest Relations
    March 2016 - July 2016 · 6 months

    • Having been part of the international Front Office Team, I worked as Guest Relation and Receptionist with sole responsibility for the German-speaking guests. • I succeeded in increasing the level of German guest satisfaction which was mirrored in the number of positive guest comments on TripAdvisor, HolidayCheck and our guest satisfaction survey. • I was nominated “Hero of the Month” on three occasions.

Education

  • Bachelor of Arts (B.A.), Tourism Management

    University of Applied Sciences Kempten - Kempten, Germany

    October 2014 - December 2018

    Final Grade: 1,5 Bachelor Thesis & Research Projekt: • Customer-oriented Revenue Management in Hospitality Specialisation Areas: • International Hospitality Management • Transport Company Management Supplementary Modules: • Tourism Law • Human Resource Management • Spa, Wellness & Health Tourism

Languages

4 languages

  • German

    Native or fluent

  • English

    Full professional

  • French

    Professional working

  • Italian

    Notions

Personal information

Nationalities

  • German

Work Permits

  • European Union

Driving License

Yes

Skills

24 skills

  • Business management
  • Communication skills
  • Cruise Industry
  • Customer satisfaction
  • Flexibility
  • Foreign languages
  • Front Office
  • Guest Relations
  • Hospitality Management
  • Integrity
  • Marketing Excellence
  • Marketing management
  • MS Office
  • Open-mindedness
  • PMS OPERA
  • Presentation skills
  • Proactivity
  • Reliability
  • SaΠ
  • Service excellence
  • Taking ownership
  • Teamwork
  • Time Mangement
  • Tourism Management
Connections
Lisa Iotti
SALES & MARKETING OFFICER at QUINEL LEMIGNANO (PR)
Following
Robinson Club
Robinson Club
Hanover, Germany
Hilton Frankfurt Airport
Hilton Frankfurt Airport
Frankfurt, Germany
The Apollo Group
The Apollo Group
Miami, FL, United States
Other members
Karl Eller
Miami, FL, United States
Alok SINGH,CSP
Miami, FL, United States
Natalia Portilla Ramirez
Milwaukee, WI, United States
Galy Jérémy
Boston, MA, United States
Guillermo Hermida López
Nashville, TN, United States
View more
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