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About me
A multilingual, open-minded, proactive, well organised and trustful hospitality leader with Bachelor’s degree (B.A.) in Tourism Management as well as recognized work and leadership experience in luxury hospitality and the cruise industry.
Leading by example and being committed to service excellence, I am passionate about providing personalized service and creating excellent guest experiences whilst constantly striving to exceed company targets. I am highly motivated to acquire a senior management level position in hotel operations.
Experience
6 years and 5 months
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Assistant Front Desk Manager
Royal Caribbean Group - Miami, FL, United States
Guest RelationsOctober 2022 - Now · 1 year and 6 months -
Front Office Manager
Minor Hotels Europe & Americas - Mannheim, Germany
ReceptionJuly 2022 - October 2022 · 4 months -
Assistant Front Office Manager
Minor Hotels Europe & Americas - Mannheim, Germany
ReceptionJanuary 2022 - June 2022 · 6 months -
Shift Leader Front Office
Minor Hotels Europe & Americas - Mannheim, Germany
ReceptionSeptember 2021 - December 2021 · 4 months -
Back Office & Front Office Agent
Minor Hotels Europe & Americas - Mannheim, Germany
ReceptionFebruary 2021 - September 2021 · 8 months -
Front Office Agent
Minor Hotels Europe & Americas - Germany
ReceptionAugust 2020 - February 2021 · 7 months -
Commercial employee
moba fenster aluminiumbau GmbH - Germany
SalesFebruary 2020 - August 2020 · 7 monthsI compared prices, processed orders, checked invoices, wrote offers and added items to the onlineshop.
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Guest Relation Officer German Speaking
The Lux Collective - Belle Mare, Quatre Cocos, Mauritius
Guest RelationsOctober 2019 - January 2020 · 4 months• I was acting as point of reference for (high-profile) German speaking guests. • I achieved a remarkable increase of the German speaking guest satisfaction within very short time which was mirrored in reaching a 100 % hotel recommendation rate on HolidayCheck, in the number of positive guest comments on TripAdvisor and in our ReviewPro satisfaction Survey.
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International Host
Costa Crociere - Genoa, Italy
Guest RelationsMay 2018 - July 2019 · 1 year and 3 months• I was acting as a point of reference for up to 1,000 German speaking guests in an international, multicultural and dynamic environment on board Costa Mediterranea, Costa Luminosa and Costa Favolosa. • I achieved excellent NPS results among the German speaking guests. • I was crew member on the World Cruise 2019. • I took care of guest's requests and needs, worked closely together with multiple departments, updated the guest profiles, constantly asked for feedback and followed up as to achieve guest satisfaction. • I did public relations, daily hospitality desks, provided verbal and written translations, escorted guests for medical visits ashore, organized informative speeches and made major voice announcements. • I supported the various revenue services through constant communication and promotion in order to maximize revenue and guest satisfaction.
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Guest Relation & Front Office Trainee
The Lux Collective - Grand Baie, Mauritius
ReceptionFebruary 2017 - March 2017 · 2 monthsI was part of the international Front Office Team working as Guest Relation and Receptionist.
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Resort Operations Trainee
The Lux Collective - Grand Baie, Mauritius
Guest RelationsMarch 2016 - July 2016 · 6 months• Having been part of the international Front Office Team, I worked as Guest Relation and Receptionist with sole responsibility for the German-speaking guests. • I succeeded in increasing the level of German guest satisfaction which was mirrored in the number of positive guest comments on TripAdvisor, HolidayCheck and our guest satisfaction survey. • I was nominated “Hero of the Month” on three occasions.
Education
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Bachelor of Arts (B.A.), Tourism Management
University of Applied Sciences Kempten - Kempten, Germany
October 2014 - December 2018Final Grade: 1,5 Bachelor Thesis & Research Projekt: • Customer-oriented Revenue Management in Hospitality Specialisation Areas: • International Hospitality Management • Transport Company Management Supplementary Modules: • Tourism Law • Human Resource Management • Spa, Wellness & Health Tourism
Languages
4 languages
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German
Native or fluent
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English
Full professional
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French
Professional working
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Italian
Notions
Personal information
Nationalities
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German
Work Permits
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European Union
Driving License
Yes
Skills
24 skills
- Business management
- Communication skills
- Cruise Industry
- Customer satisfaction
- Flexibility
- Foreign languages
- Front Office
- Guest Relations
- Hospitality Management
- Integrity
- Marketing Excellence
- Marketing management
- MS Office
- Open-mindedness
- PMS OPERA
- Presentation skills
- Proactivity
- Reliability
- SaΠ
- Service excellence
- Taking ownership
- Teamwork
- Time Mangement
- Tourism Management
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