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I am seeking to pursue a career in the hospitality industry and would like an opportunity to work a 5+ Star establishment that offers excellant training program that will enable me to grow and develop my skills and knowledge of the industry.
I want to partner with an establishment that will prepare me for future leadership roles that has great advancement opportunities for individuals.
Hospitality is my passion and the proof is in the pudding with the Front Office being my department of choice.
Montage Deer Valley - Park City, UT, United StatesRooms divisionMay 2017 - April 2018 · 12 months
SPA RETAIL SALES - MAY 2017 - SEPTEMBER 2017 I had to sell Spa products as well as retail wear in the Spa while suggesting what was the best option for the guest depending on the results needed or wanted by the guest. We sold organic products and our retail area was filled with comfortable clothes for a relaxed setting. ROOM RESERVATIONS - SEPTEMBER 2017 - JANUARY 2018 We operated the PBX/Operator lines for the hotel and we managed the messaging online portal for the hotel too while transferring both calls and emails to the correct department. We had to do Reservation Audits on a daily basis while making sure that we have the correct profile notes as well as putting traces for the right departments if the guests were coming for any special occasions and whether they had any children because we give welcome amenities for children. We had to attach traces for groups so they can get their amenities as well as sending confirmation letters detailing the reserved room. We had to take Reservation calls by making sure the guest knows the type of rooms they were booking and the cancellation policy for the reservation. At the same time, we made sure the guests know of the facilities we offer at the property. ACTIVITIES ATTENDANT - JANUARY 2018 - APRIL 2018 As a host, I had to welcome guests as they arrived, I had to greet and find out what they need assistance with then I would assign one of the inside valet's attendants. As the host, I had to assign lunchtimes for my colleagues so we can have enough staff in the store and be making sure that we have everyone ready for our rush hours. As the inside valet attendant, I had to either collect Ski boots for the guests and assign a locker to store their items the direct them to the Outside Valet. As an inside valet, we made sure that we have areas that are for groups with their Ski boots ready. As the Outside Valet, I had to get the guests last name so I can look on the ski racks that we would have put the Skis in alphabetical order then put the Skis on the snow so they can Ski. We would assign Ski racks for groups, residents as well as our leisure guests. End of the day we would re-type the ski list so we have every ski ready for the next day. Ski Tech - here I would adjust ski bindings so the boot can fit well as well as checking in Skis that we did not rent to guests by adding the start and end date in the system while assigning boot spot on the boot warmers. Fitter - here I would get all the guests information from their address to weight and height as well as knowing the level of Skiing they are on so we can rent the right size and weight Ski and correct size poles.
Sun International - The Maslow - Johannesburg, South AfricaF&B serviceJune 2016 - February 2017 · 9 months
Meeting Rooms/Seminars - Food And Beverage service as well as shadowing the Meeting Rooms Manager. Bar Waiter and Bar Man training. Working with the kitchen by ensuring that they prepare food items for guests in time and following any special dietary requirements. Meeting with staff every morning for a lineup and translating how the day will go and assigning responsibilities. Setting up venues with amenities and dining areas so the guests can dine properly. Assigning the right tables for guests so they can have seating that caters to all the guests dining. I would draw up a menu so guest can know what is being served as well as ensuring that the correct labels are put on the correct food items. Stocktake every two weeks for beverages and every four weeks for silverware and crockery. Greeting guests upon arrival and taking them to the correct meeting venue while explaining the facilities we offer and making them know where to find any stationary they will need as well as letting them know how to contact our team from the meeting room. I would talk with the organiser so I know what time they would want to have brunch or lunch so I can coordinate with other groups as well as letting the kitchen know the time.
Front Office Trainee
Radisson Blu Hotel Sandton - Johannesburg, South AfricaFront Office receptionAugust 2015 - December 2015 · 5 months
Carry out all necessary operations when guests arrive and depart as well as guests’ demands. • Processing check ins and check outs. • Processing payments during check in and check out. • Allocating rooms for VIP’s. • Pit Check. • Night Audit reports. • Running of credit card machines. • Routing correct accounts for groups. • Balancing the system. • Make sure that adjustments have signed adjustments slips. • Send direct bills to the accounts department. • Recording house accounts. • Make sure that all departures are checked out.
Housekeeping And Administration Trainee
Holiday Inn Sandton Hotel - Johannesburg, South AfricaHousekeepingMarch 2015 - July 2015 · 6 months
•Maximizing the cleanliness of the hotels’ rooms and public areas •Procurement • Human Relations, • Maintenance
Food And Beverage Trainee
Fairlawns Boutique Hotel And Spa - Johannesburg, South AfricaF&B serviceAugust 2014 - December 2014 · 5 months
Support all the food and beverage staff in maximizing the performance and productivity standards as they deliver service to guests as they dine. • Banquet Server • Waitering • Bar Server
Protea Hotel Balaika - Johannesburg, South AfricaF&B kitchenMarch 2014 - July 2014 · 6 months
Supporting all the kitchen staff in all sections in the kitchen while maintaining a high culinary standard as well as following the kitchen safety procedures and having an excellent care on foods handling procedures in the: • Cold Kitchen • Hot Kitchen • Pastry • Butcher • Banquet Meals • Breakfast Preparation • Stock Taking
Diploma in Hospitality Management
The International Hotel School - Cape Town City Centre, Cape Town, South AfricaFebruary 2014 - December 2016
Admission to study for a Bachelors Degree in Tertiary Education
Sandringham High School - South Africa - Johannesburg, South AfricaFebruary 2010 - December 2013
I did 7 subjects in high school which were: • Business Studies • Consumer Studies • Mathematics • English • Zulu • Life Orientation • History
EnglishNative or fluent100%
- An extra helping hand
- Fast problem solving
- Great Multi-tasking skill
- Microsoft Office
- Very good team player
- Working under pressure