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Front Desk Agent
Fairmont Singapore - SingaporeFront Office receptionJuly 2015 - December 2015
As a front desk reception, I have learnt how to fulfil the guest expectation by my personality and knowledge, as well as the Leading Quality Assurance standards. Moreover, to observe the way to generate more revenue for the company by the skill of upselling.
Le Méridien Taipei - TaiwanF&B serviceJuly 2014 - December 2014
I worked in the buffet restaurant for the first month of my internship. For the last 5 months, I was working in a bakery and bar. Moreover, I was responsible of taking care of a whole bakery, thus, I learnt how to be a cashier and how to deal with the customer requests.
Shen-Yen Tepanyaki restaurant - TaiwanF&B serviceJune 2013 - August 2013
As a waitress, I learned how to communicate with teammates, how to deal with the customer's complains and how to work with chef.
Hotel Institute Montreux - Montreux, SwitzerlandOctober 2013 - June 2016
ChineseNative or fluent100%