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I am an international graduate from Glion Institute of Higher Education Switzerland and London, Majoring in hospitality and business with an Especialization in Sales & Marketing. As an ambitious learner, an effective communicator, and selfless leader I am eager to seize new opportunities and enhance my professional experience in Hospitality and other related areas, My main passion are the guest relations and everything related with customer service.
Guest Relations Agent
The Landmark London - London, United KingdomPublic RelationsJuly 2016 - December 2016 · 6 months
Meet and greet arriving guests and say farewell as they leave, give each guest a personal recognition, Review the arrival list daily and assists in preparing and distributing welcome amenities, Escort all VIPs to their rooms and check them in before their arrival, attend promptly to customers' inquiries and assists them with their needs. When it comes to complaints, allow guests to speak first and then provide solutions to their issues or concerns. Log the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention, Select the VIP GUEST OF THE DAY, Be present in the hotel lobby and should maintain proper decorum at all times, respond quickly to calls and last minute arrivals, promote all the facilities of the hotel and know the surrounding areas by memory when asked for directions, be familiar with the best places to tour, shop, and dine in the city and the hotel.
F&B Service Intern
Grand Hotel Kempinski Geneva - Geneva, SwitzerlandF&B serviceAugust 2015 - January 2016 · 6 months
Serve food courses and alcoholic beverages to guests. Set tables according to the type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record orders in MICROS system at the time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment, Memorize the products and dishes on the menu and the wine menu.
Mandarin Oriental Geneva - Geneva, SwitzerlandHousekeepingJune 2015 - August 2015 · 3 months
Have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff, Obtains a list of vacant rooms to be cleaned immediately & list of prospective check-outs or discharges in order to prepare work reports, Do the turndown service, know the special needs of VIP Guests, Assigning team members their duties and inspecting work to highlight standards of cleanliness, Preparing and distributing the Room assignment sheet and floor keys to room attendants, Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel, helping to supervise the cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators, Providing support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotel's standard operating procedures, Ensure all meeting room functions are properly set up according to the requests indicated in the meeting room/event function sheets, Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff, Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
Hospitality & Business Management
Glion Institute of Higher Education - Glion-sur-Montreux, SwitzerlandJuly 2014 - December 2017
Bachelor's Degree Specialized in Sales and Marketing and Human Resources
SpanishNative or fluent100%
EnglishNative or fluent100%
- Guest Relations
- Multi languages
- Public Relations
- Strong customer service