Christine Obino

Christine Obino

Front Office Receptionist at Eastland hotel
Lives in Nairobi, Kenya
over 6 months ago

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A self-directed professional with excellent communication, interpersonal and problem solving skills that builds consensus and promotes teamwork.


  • Front Office Receptionist

    Eastland hotel - Nairobi, Kenya

    Front Office reception
    April 2017 - Now · 1 year and 8 months

    • The duties in the role spanned across being a cashier, handling reservations, night audit and e-marketing of the property. • Completing cashier pre-shift supply checklist • Online marketing of the property • Invoicing of online bills • Maintaining a track of all high balance guests • Assisting with distribution of month end reports as directed by accounts or front office manager • Transferring guest balances to other accounts as required • cashing checks for guests following the approval policy

  • Front Office Receptionist

    villa leone guest house - Nairobi, Kenya

    Front Office reception
    November 2016 - December 2016 · 2 months

    • Supervising housekeepers work and making sure everything is in order. • Cash handling and banking • Reservation and booking of rooms. • Guest handling at the reception

  • Reservations Sales Agent

    Jambojet airline - Nairobi, Kenya

    Sales & Marketing
    April 2014 - July 2015 · 1 year and 4 months

     Preparing passengers for the available flight  Cash handling and banking  Reservation and booking of flights.  customer handling at sales offices  sales and marketing Jambojet

  • Customer Service Executive

    Airtel kenya - Nairobi, Kenya

    Customer Service
    July 2010 - March 2014 · 3 years and 9 months

     Resolve issues and action customer’s requests  Inbound call center  Prepaid and postpaid operations  General customer handling  Escalate service request  Effectively retrieve information using appropriate systems  Communicate in a positive, professional style  Record and capture customer details accurate  Know and understand Customer Care Performance Standards and individual Targets • Ensuring territory coverage to touch all opportunities on a scheduled basis • Maintaining accurate up-to-date sales pipeline and forecasts. • Servicing and providing support to existing customers as well as establishing new customer base • Following up sales leads • Analyzing previous season's sales and reporting on the current season's lines • Planning budgets and presenting sales forecasts and figures for new ranges Maintaining a comprehensive library of appropriate data


  • Swahili
    Native or fluent
  • English
    Native or fluent


  • Communication skills
  • Interpersonal skills
  • Relationship Management
  • Teamwork
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