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A self-directed professional with excellent communication, interpersonal and problem solving skills that builds consensus and promotes teamwork.
Front Office Receptionist
Eastland hotel - Nairobi, KenyaFront Office receptionApril 2017 - Now · 1 year and 8 months
• The duties in the role spanned across being a cashier, handling reservations, night audit and e-marketing of the property. • Completing cashier pre-shift supply checklist • Online marketing of the property • Invoicing of online bills • Maintaining a track of all high balance guests • Assisting with distribution of month end reports as directed by accounts or front office manager • Transferring guest balances to other accounts as required • cashing checks for guests following the approval policy
Front Office Receptionist
villa leone guest house - Nairobi, KenyaFront Office receptionNovember 2016 - December 2016 · 2 months
• Supervising housekeepers work and making sure everything is in order. • Cash handling and banking • Reservation and booking of rooms. • Guest handling at the reception
Reservations Sales Agent
Jambojet airline - Nairobi, KenyaSales & MarketingApril 2014 - July 2015 · 1 year and 4 months
Preparing passengers for the available flight Cash handling and banking Reservation and booking of flights. customer handling at sales offices sales and marketing Jambojet
Customer Service Executive
Airtel kenya - Nairobi, KenyaCustomer ServiceJuly 2010 - March 2014 · 3 years and 9 months
Resolve issues and action customer’s requests Inbound call center Prepaid and postpaid operations General customer handling Escalate service request Effectively retrieve information using appropriate systems Communicate in a positive, professional style Record and capture customer details accurate Know and understand Customer Care Performance Standards and individual Targets • Ensuring territory coverage to touch all opportunities on a scheduled basis • Maintaining accurate up-to-date sales pipeline and forecasts. • Servicing and providing support to existing customers as well as establishing new customer base • Following up sales leads • Analyzing previous season's sales and reporting on the current season's lines • Planning budgets and presenting sales forecasts and figures for new ranges Maintaining a comprehensive library of appropriate data
SwahiliNative or fluent100%
EnglishNative or fluent100%
- Communication skills
- Interpersonal skills
- Relationship Management