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Looking for job opportunities in Chester and North West of England.
I am an experience, seasoned, yet passionate hotelier. Strength in Rooms operations and Guest Services. I am a result oriented one, have proven good in achieving KPIs. Knowledgable in the brand standards of Shangri-La and IHG.
Largos International Hotel - Hong KongAdministration & GeneralJuly 2017 - May 2018 · 11 months
In charge of the entire operation of a 100-room hotel and a 43-en-suite serviced apartment. I made a 43% increment of revenue compare to the past year in the past 10 months.
National Hotel Management Limited - Hong KongAdministration & GeneralJuly 2016 - February 2017 · 8 months
I were responsible for the overall hotel operations, including Guest Services, Housekeeping, and Safety and Security, etc. of four unique boutique hotels, with a total of 190 suites in Central, the heart of Hong Kong.
Hotel Indigo Hong Kong - Hong KongAdministration & GeneralJune 2015 - June 2016 · 1 year and 1 month
Apart from overseeing the entire hotel operations, my role in this hotel was also the representative of managing company (IHG) in assuring the brand standard was thoroughly adhered of. I were also overseeing the same for Holiday Inn Express Mongkok Hing Kong.
Director of Customer Sales
Kowloon Shangri-La Hong Kong - Hong KongSales & MarketingMarch 2011 - June 2015 · 4 years and 5 months
My role was to oversee the entire booking channels management, including OTAs, GDS, hotel website, and most importantly guest direct. My KPIs were to uplift the team's conversion rates, guest satisfaction, minimize dropped calls, etc..
ChineseNative or fluent100%