Clara Iglesias Saavedra

Clara Iglesias Saavedra

Account Manager at Meliá Hotels International
Lives in A Coruña, Spain
over 6 months ago

Join Hosco and view Clara's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Seeking to combine academics achievements and work experience in a challenging role within a sales position.
I’m empathetic, creative, responsible, a real team worker, with a positive attitude and customer oriented over all things.

Experience

  • Account Manager

    Meliá Hotels International - Zaragoza, Spain

    Sales & Marketing
    October 2017 - April 2018 · 7 months

    - Engage new clients (leisure, business, TTOO...) for the company hotels worldwide. - Incident management and commercial action's organization. - Loyalty, procurement and negotiation of agreements. - Budget planning and compliance.

  • Sales executive

    Meliá Hotels International - Barcelona, Spain

    Sales & Marketing
    October 2016 - October 2017 · 1 year and 1 month

    - SAP CRM, events quotation and follow-ups. - PMS SIHOT: reservation and events module management. - Events contract. - Food & Beverage / Acommodation upselling. - Bussines Review: quotation report, meeting rooms and banquet services projections. - Hotel site inspections: Procedures and standards (Social events, MICE and groups) - Check-list of events and operations. - Interaction with th meeting planner or organizer. - Drafting internal service orders with the agenda/services of the event/group. - Reporting changes to the departments involved in events operation.

  • Sales Analyst

    Meliá Hotels International - Madrid, Spain

    Sales & Marketing
    February 2016 - August 2016 · 7 months

    - Manage the Account Managers’ Portfolio. - Provide the Region’s sales team with sales data, analysis and recommendations to guide and facilitate sales efforts. - Conduct analysis included but not limited to Hotels Income Management, Account production (Global Sales and SMEs), Action Plans, Activities, IBR and Budget Reports. - Assist in the development of category analysis templates for use by the sales teams. - Guide sales people in entering an accurate forecast in SAP CRM, in order to generate weekly and monthly reports. - Give support and perform administrative duties for the sales team. - Create presentations and sales reports to Hotel and Regional Sales Managers. - Analyze results and set up reports containing respective conclusions, ideas and general guidance.

  • Events coordinator

    Meliá Hotels International - Palma, Spain

    Events
    July 2015 - November 2015 · 5 months

    - SAP CRM, events quotation and follow-ups. - PMS SIHOT: reservation and events module management. - Events contract. - Food & Beverage / Acommodation upselling. - Bussines Review: quotation report, meeting rooms and banquet services projections. - Hotel site inspections: Procedures and standards (Social events, MICE and groups) - Check-list of events and operations. - Interaction with th meeting planner or organizer of the event/group. - Reporting changes to the departments involved in events operation.

  • Front Desk Agent

    Novotel Luxembourg Kirchberg - Luxembourg City, Luxembourg

    Front Office reception
    October 2013 - September 2014 · 12 months

    - Welcome guests and ensures that they receive high quality service. - Inform and advise customers on cultural and tourist activities in the region. - Promote the different services of the hotel. - Answer to any reservations inquiries using phone, e-mail and fax. - Manage the till and prepare bill. - Look after some items of accountancy (refunds, payment of invoices deferred by travel agencies, etc.) - Up sells and fidelity card’s top seller. - “Le Club Accorhotels” ambassadress, fidelity program of the chain.

  • Front Desk Agent Trainee

    Novotel Luxembourg Kirchberg - Luxembourg City, Luxembourg

    Human Resources
    July 2013 - September 2013 · 3 months

  • Pastry Assistant

    Sofitel Luxembourg Europe - Luxembourg City, Luxembourg

    F&B kitchen
    August 2012 - September 2012 · 2 months

    Pastry assistant in the À la Carte Restaurant, Banquets and Bar.

  • Food & Beverage (kitchen) Trainee

    Sofitel Luxembourg Europe - Luxembourg City, Luxembourg

    Human Resources
    June 2012 - August 2012 · 3 months

    - Make whatever preparations are necessary to prepare the dishes of the menu. - Present the dishes and transfer to the waiters. - Help with inventories, receive deliveries, tidy food items and manage stocks of equipment. - Participate in maintaining the workstation, kitchen and adjoining areas.

  • Food & Beverage (service) Trainee

    Hotel Guadalmina Spa & Golf Resort - Marbella, Spain

    Human Resources
    June 2011 - August 2011 · 3 months

    - Welcome the customer warmly and help them make choices. - Serve the dishes and remove plates, glasses, dishes and cutlery. - Participate in tidying and cleaning the dining room. - Handle and check invoicing and payment operations.

  • Interpreter (Spanish - English)

    Turexpo - Silleda, Spain

    Other
    March 2011 - March 2011 · 2 months

    Translating proposals from hotels sales agents to the responsible of communication of a polish tour operator (Eskadra Events).

  • Waitress

    Several enterprises - Spain, SD, United States

    F&B service
    December 2010 - June 2015 · 4 years and 7 months

    Waitress in different kinds of establishments (clubs, catering firms, restaurants, pubs...)

Education

Languages

  • Spanish
    Native or fluent
    100%
  • French
    Full professional
    80%
  • English
    Full professional
    80%
  • Portuguese
    Limited working
    40%
  • Italian
    Limited working
    40%

Skills

  • Eye for detail
  • Flexibility/Adaptability
  • Organizational skills
  • Pack Microsoft Office
  • PMS OPERA
  • PMS SIHOT
  • Positive minded
  • Presentations
  • Proactive
  • Sales and Marketing
  • SAP
  • SAP BW
  • SAP CRM
  • Self Motivated
  • Sihot

Other

  • Other skills

    Other skills

Connections
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
View 17 connections
Following
Hotel Arts Barcelona
Barcelona, Spain
Other members
View 92585 members