Claudia Ferreira

Claudia Ferreira

Student from UAL
Lives in Lisbon, Portugal
over 6 months ago

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The hospitality industry is my passion.

Experience

  • Digital Marketing, E-commerce & Revenue

    Amazing Evolution Management - Lisbon, Portugal

    Sales & Marketing
    November 2017 - November 2018 · 1 year and 1 month

  • Sales & Marketing Assistant

    The Leading Hotels of the World - Lisbon, Portugal

    Sales & Marketing
    May 2017 - October 2017 · 6 months

    Sales, Marketing, Revenue and E-commerce

  • Front Office Agent / Front Office Concierge

    IHG - InterContinental Hotels Group - Barcelona, Spain

    Front Office reception
    September 2016 - March 2017 · 7 months

  • F&B Department

    The Wittmore - Barcelona, Spain

    F&B service
    June 2016 - August 2016 · 3 months

  • Waitress & Guest Relations

    The Leading Hotels of the World - Vila Vita Parc Hotel Resort & SPA - Algarvia, Portugal

    F&B service
    July 2014 - January 2016 · 1 year and 7 months

    Opening of the new restaurant.

  • Front-Office

    3K Europa Hotel - Lisbon, Portugal

    Front Office reception
    December 2013 - June 2014 · 7 months

    I worked as a receptionist.

  • Front-Office, Finance/Accounting, Commercial and Human Resources Department

    Meliã Madeira Mare Hotel, Resort & Spa - Portugal Cove-St. Philip's, Canada

    Other
    July 2013 - August 2013 · 2 months

    In the reception I did check-ins and check-outs; the data entry of the kardex in the New Hotel system; confirm check-ins in one day and prepared it for the next day. I also did the checkouts file and the booking file. In the accounting department: the classification and registration of invoices; counting of the sections income and the bank transactions on the system. In the commercial department: participated in the implementation of packages and proposal of packages for groups and wrote a summary of the contracts of allotment. In the human resources department: the control the employee’s hours and the vacation’s map; the salary processing on the system and the update of the processes of employees.

  • Trainee in Housekeeping & Front-Office

    Hotel da Estrela - Lisbon, Portugal

    Front Office reception
    March 2013 - June 2013 · 5 months

    I worked as a housekeeper and receptionist.

  • Trainee in F&B Department

    Penha Longa Hotel SPA & Golf Resort - Sintra, Portugal

    F&B service
    July 2012 - September 2012 · 3 months

    I worked as an hostess and waitress in the Midori Restaurant.

  • Trainee in F&B Department

    Four Seasons Hotel Ritz Lisbon - Lisbon, Portugal

    F&B service
    June 2009 - August 2009 · 3 months

    I did room-service, events and coffee-breaks; worked as a waitress in the Varanda Restaurant.

  • Trainee in F&B Department

    Sheraton Lisboa Hotel & Spa - Lisbon, Portugal

    F&B service
    June 2008 - August 2008 · 3 months

    Create events; worked as a barmaid in the Lobby Bistro and Panorama Bar and as a waitress in the Lobby and Panorama Restaurant. Also did room service.

Education

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • French
    Professional working
    60%
  • German
    Notions
    20%

Skills

  • Concierge
  • Customer Relations (CRM)
  • E-commerce
  • Food and Beverage
  • Front Office
  • Guest experience
  • Guest service oriented
  • Hotel Marketing
  • Marketing digital
  • Night Auditor
  • PMS OPERA
  • PMS Protel
  • POS software
  • Reservations
  • Revenue

Other

  • The Complete Digital Marketing Course

    SEO, Market Research, Email Marketing, Marketing Strategy, Facebook, YouTube, Copywriting, Google Analytics, Adwords & More.

Connections
João Costa
Reservation Agent at Penha Longa Resort, a Ritz-Carlton Hotel
Kinga Simon
Sales and marketing at E-value
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
View 39 connections
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