Claudia Ferreira

Claudia Ferreira

Marketing, E-commerce & Revenue at Amazing Evolution Management
Lives in Lisbon, Portugal
over 6 months ago

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The hospitality industry is my passion.

Experience

  • Marketing, E-commerce & Revenue

    Amazing Evolution Management - Lisbon, Portugal

    Sales & Marketing
    November 2017 - Now

    Sales, Marketing, Revenue and E-commerce

  • Sales & Marketing Assistant

    The Leading Hotels of the World - Lisbon, Portugal

    Sales & Marketing
    May 2017 - October 2017

    Sales, Marketing, Revenue and E-commerce

  • Front Office Agent / Front Office Concierge

    IHG - InterContinental Hotels Group - Barcelona, Spain

    Front Office reception
    September 2016 - March 2017

  • F&B Department

    The Wittmore - Barcelona, Spain

    F&B service
    June 2016 - August 2016

  • Waitress & Guest Relations

    The Leading Hotels of the World - Vila Vita Parc Hotel Resort & SPA - Algarvia, Portugal

    F&B service
    July 2014 - January 2016

    Opening of the new restaurant.

  • Front-Office

    3K Europa Hotel - Lisbon, Portugal

    Front Office reception
    December 2013 - June 2014

    I worked as a receptionist.

  • Front-Office, Finance/Accounting, Commercial and Human Resources Department

    Meliã Madeira Mare Hotel, Resort & Spa - Portugal Cove-St. Philip's, Canada

    Other
    July 2013 - August 2013

    In the reception I did check-ins and check-outs; the data entry of the kardex in the New Hotel system; confirm check-ins in one day and prepared it for the next day. I also did the checkouts file and the booking file. In the accounting department: the classification and registration of invoices; counting of the sections income and the bank transactions on the system. In the commercial department: participated in the implementation of packages and proposal of packages for groups and wrote a summary of the contracts of allotment. In the human resources department: the control the employee’s hours and the vacation’s map; the salary processing on the system and the update of the processes of employees.

  • Trainee in Housekeeping & Front-Office

    Hotel da Estrela - Lisbon, Portugal

    Front Office reception
    March 2013 - June 2013

    I worked as a housekeeper and receptionist.

  • Trainee in F&B Department

    Penha Longa Hotel SPA & Golf Resort - Sintra, Portugal

    F&B service
    July 2012 - September 2012

    I worked as an hostess and waitress in the Midori Restaurant.

  • Trainee in F&B Department

    Four Seasons Hotel Ritz Lisbon - Lisbon, Portugal

    F&B service
    June 2009 - August 2009

    I did room-service, events and coffee-breaks; worked as a waitress in the Varanda Restaurant.

  • Trainee in F&B Department

    Sheraton Lisboa Hotel & Spa - Lisbon, Portugal

    F&B service
    June 2008 - August 2008

    Create events; worked as a barmaid in the Lobby Bistro and Panorama Bar and as a waitress in the Lobby and Panorama Restaurant. Also did room service.

Education

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • French
    Professional working
    60%
  • German
    Notions
    20%

Skills

  • Concierge
  • Customer Relations (CRM)
  • E-commerce
  • Food and Beverage
  • Front Office
  • Guest experience
  • Guest service oriented
  • Hotel Marketing
  • Marketing digital
  • Night Auditor
  • PMS OPERA
  • PMS Protel
  • POS software
  • Reservations
  • Revenue

Other

  • The Complete Digital Marketing Course

    SEO, Market Research, Email Marketing, Marketing Strategy, Facebook, YouTube, Copywriting, Google Analytics, Adwords & More.

Connections
Miguel Luís
Assistant Director of People and Culture at Four Seasons Hotel Ritz Lisbon
João Vilhena
Hotel Duty Manager at Shotels Aqualuz Tróia
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
View 59 connections
Following
HRC International
Maastricht, Netherlands
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