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I have extensive experience in the luxury industry and have worked in the service industry for over 10 years. I also have a Masters degree in luxury brand management, and have worked with CHANEL, BURBERRY and Salvatore Ferragamo.
In all my roles, I have achieved a stellar record of exceeding corporate KPIs, accurate budget control even introducing more professional forecasting No matter which industry I work in, providing elite customer service is always my major objective. To achieve this, team cooperation is a key element. Thus, being a good team player, and even coaching and inspiring people to be part of a positive team, are key elements to my approach.
My continuing professional goals are to use my strong communication and customer service skills to build my career in the luxury industry.
M.A.C - George Town, Cayman IslandsManagementMay 2018 - Now · 9 months
ϖ recruiting, training, supervising and appraising staff ϖ managing budgets ϖ maintaining statistical and financial records ϖ dealing with customer queries and complaints ϖ overseeing pricing and stock control ϖ maximising profitability and setting/meeting sales targets, including motivating staff to do so ϖ ensuring compliance with health and safety legislation ϖ preparing promotional materials and displays ϖ liaising with head office
ZHONG’s Massage Ltd. Co. - Victoria, AustraliaSpa & WellnessFebruary 2017 - February 2018 · 1 year and 1 month
ϖ Maintains staff by recruiting, selecting, orienting, and training employees ϖ Establishes strategic goals by business, financial, service etc. ϖ Ensure quality service by enforcing quality and customer service standards ACHIEVEMENT- save poor store performance from negative profit into positive, and train newbies hand by hand
BURBERRY - SingaporeManagementJanuary 2016 - February 2017 · 1 year and 2 months
ACHIEVEMENT- achieve more than 100% sales target monthly and supervise ladies department stock for making merchandising report
Senior Sales Ambassdor
Salvatore Ferragamo - SingaporeRetailJuly 2015 - December 2015 · 6 months
ACHIEVEMENT-- achieve more than 120% sales target monthly and suggest a better way to do stock count
Natural beauty - Taiwan Province, TaiwanSpa & WellnessFebruary 2011 - June 2014 · 3 years and 5 months
ϖ Maintains staff by recruiting, selecting, orienting, and training employees ϖ Establishes strategic goals by business, financial, service etc. ϖ Ensure quality service by enforcing quality and customer service standards
Sandy Morgan Beauty Salon (Family business) - Taiwan Province, TaiwanSpa & WellnessJanuary 2004 - August 2008 · 4 years and 8 months
ACHIEVEMENT- expand boutique numbers from 1 to 3 within 4 years, and design company contract and official logo etc.
MA of Luxury Brand Management
University of Southampton - Winchester, United KingdomJuly 2014 - June 2015
ϖ Gain creative, critical thinking skills through writing academic assignments ϖ Independent learning, such as research and extensive reading Data organization skills required for gathering resources for final dissertation. The topic of which was “How to strengthen the connection between customers’ purchasing willing and implementing CSR of luxury companies?”
MA of Banking and Cooperation Management
University of National Taipei - TaiwanSeptember 2009 - January 2011
ϖ Develop a sensitivity to figures through calculating financial rates ϖ Self-motivated, finishing several government corporation projects Data organization skills required for gathering resources for final dissertation. The topic of which was “The Effect of Foreign Owners on the Wage Intensity, Profitability, and Risk Management Ability of the Banking Industry in China”
ChineseNative or fluent100%
- Body massage
- Excellent computer skills
- Excellent time management
- Good team worker
- High communication skills
- labour organisation
- Management skill
- pedicure and manicure skills
- Sales target achiever
- Stock Management