Cloudia Wang

Cloudia Wang

Retail Manager at M.A.C
Lives in George Town, Cayman Islands
over 6 months ago

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I have extensive experience in the luxury industry and have worked in the service industry for over 10 years. I also have a Masters degree in luxury brand management, and have worked with CHANEL, BURBERRY and Salvatore Ferragamo.

In all my roles, I have achieved a stellar record of exceeding corporate KPIs, accurate budget control even introducing more professional forecasting No matter which industry I work in, providing elite customer service is always my major objective. To achieve this, team cooperation is a key element. Thus, being a good team player, and even coaching and inspiring people to be part of a positive team, are key elements to my approach.

My continuing professional goals are to use my strong communication and customer service skills to build my career in the luxury industry.

Experience

  • Retail Manager

    M.A.C - George Town, Cayman Islands

    Management
    May 2018 - Now · 9 months

    ϖ recruiting, training, supervising and appraising staff ϖ managing budgets ϖ maintaining statistical and financial records ϖ dealing with customer queries and complaints ϖ overseeing pricing and stock control ϖ maximising profitability and setting/meeting sales targets, including motivating staff to do so ϖ ensuring compliance with health and safety legislation ϖ preparing promotional materials and displays ϖ liaising with head office

  • Store Manager

    ZHONG’s Massage Ltd. Co. - Victoria, Australia

    Spa & Wellness
    February 2017 - February 2018 · 1 year and 1 month

    ϖ Maintains staff by recruiting, selecting, orienting, and training employees ϖ Establishes strategic goals by business, financial, service etc. ϖ Ensure quality service by enforcing quality and customer service standards ACHIEVEMENT- save poor store performance from negative profit into positive, and train newbies hand by hand

  • Supervisor

    BURBERRY - Singapore

    Management
    January 2016 - February 2017 · 1 year and 2 months

    ACHIEVEMENT- achieve more than 100% sales target monthly and supervise ladies department stock for making merchandising report

  • Senior Sales Ambassdor

    Salvatore Ferragamo - Singapore

    Retail
    July 2015 - December 2015 · 6 months

    ACHIEVEMENT-- achieve more than 120% sales target monthly and suggest a better way to do stock count

  • Assistant manager

    Natural beauty - Taiwan Province, Taiwan

    Spa & Wellness
    February 2011 - June 2014 · 3 years and 5 months

    ϖ Maintains staff by recruiting, selecting, orienting, and training employees ϖ Establishes strategic goals by business, financial, service etc. ϖ Ensure quality service by enforcing quality and customer service standards

  • Operator/ Consultant

    Sandy Morgan Beauty Salon (Family business) - Taiwan Province, Taiwan

    Spa & Wellness
    January 2004 - August 2008 · 4 years and 8 months

    ACHIEVEMENT- expand boutique numbers from 1 to 3 within 4 years, and design company contract and official logo etc.

Education

  • MA of Luxury Brand Management

    University of Southampton - Winchester, United Kingdom

    July 2014 - June 2015

    ϖ Gain creative, critical thinking skills through writing academic assignments ϖ Independent learning, such as research and extensive reading Data organization skills required for gathering resources for final dissertation. The topic of which was “How to strengthen the connection between customers’ purchasing willing and implementing CSR of luxury companies?”

  • MA of Banking and Cooperation Management

    University of National Taipei - Taiwan

    September 2009 - January 2011

    ϖ Develop a sensitivity to figures through calculating financial rates ϖ Self-motivated, finishing several government corporation projects Data organization skills required for gathering resources for final dissertation. The topic of which was “The Effect of Foreign Owners on the Wage Intensity, Profitability, and Risk Management Ability of the Banking Industry in China”

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%

Skills

  • Body massage
  • Excellent computer skills
  • Excellent time management
  • Forecasting
  • Good team worker
  • High communication skills
  • labour organisation
  • Management skill
  • pedicure and manicure skills
  • Sales target achiever
  • Stock Management
Connections
Viktor Liu
F&B Trainee at Kempinski Hotels
Omayma Elgareh
Guest Service Supervisor at Hideaway beach resorts and spa
Alexandre Loëber
Spa Therapist at Château de Berne
View 4 connections
Following
MSC Cruises
Geneva, Switzerland
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Other members
Cloudia Wang
George Town, Cayman Islands
Geoffroy Berlier de Vauplane
Miami Beach, FL, United States
Jure Brumen
London, United Kingdom
Nicole Rohrer
Basel, Switzerland
View 82595 members