Cloudia Wang

Cloudia Wang

Store Manager at ZHONG’s
Lives in George Town, Cayman Islands
over 6 months ago

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I have extensive experience in the luxury industry and have worked in the service industry for over 10 years. I also have a Masters degree in luxury brand management, and have worked with CHANEL, BURBERRY and Salvatore Ferragamo. In all my roles, I have achieved a stellar record of exceeding corporate KPIs, accurate budget control even introducing more professional forecasting

No matter which industry I work in, providing elite customer service is always my major objective. To achieve this, team cooperation is a key element. Thus, being a good team player, and even coaching and inspiring people to be part of a positive team, are key elements to my approach.

My continuing professional goals are to use my strong communication and customer service skills to build my career in the luxury industry.

Experience

  • Store Manager

    ZHONG’s - Victoria, Australia

    Spa & Wellness
    February 2017 - February 2018 · 1 year and 1 month

    ACHIEVEMENT- save poor store performance from negative profit into positive, and train newbies hand by hand

  • Supervisor

    BURBERRY - Singapore

    Management
    January 2016 - February 2017 · 1 year and 2 months

    ACHIEVEMENT- achieve more than 100% sales target monthly and supervise lady’s department stock for making merchandising report

  • Senior Sales Ambassador

    Salvatore Ferragamo - Singapore

    Retail
    July 2015 - December 2015 · 6 months

    ACHIEVEMENT-- achieve more than 120% sales target monthly and suggest a better way to do stock count

  • Assistant Manager

    Natural Beauty - Taiwan Province, Taiwan

    Management
    February 2011 - June 2014 · 3 years and 5 months

    ACHIEVEMENT-training newbies and maximum business revenue

  • Team Lead

    CHANEL - Taiwan Province, Taiwan

    Retail
    September 2008 - December 2010 · 2 years and 4 months

    ACHIEVEMENT-develop the relationship with elite customers from 20 to 50

  • SPA Operator

    Sandy Morgan Beauty Salon (Family business) - Taiwan Province, Taiwan

    Management
    January 2004 - August 2008 · 4 years and 8 months

    ACHIEVEMENT- expand boutique numbers from 1 to 3 within 4 years, and design company contract and official logo etc.

Education

  • MA of Luxury Brand Management

    University of Southampton - Winchester, United Kingdom

    July 2014 - June 2015

  • MA of Banking and Cooperation Management

    University of National Taipei - Taiwan

    September 2009 - January 2011

Languages

  • Mandarin
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Communication skills
  • staff organisation
  • strong retail skills
  • target orientation
  • Team player
  • Time management
Following
Other members
Cloudia Wang
George Town, Cayman Islands
Abbal Singh
George Town, Cayman Islands
Lyca Soriano
George Town, Cayman Islands
Katheryne Gonzalez Ramirez
George Town, Cayman Islands
Pedro Reid
George Town, Cayman Islands
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