Cloudia Wang

Cloudia Wang

Store Manager at ZHONG’s Massage Ltd. Co.,
Lives in George Town, Cayman Islands
over 6 months ago

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I have several work experiences in luxury industry and more than 10 years working in service industry. I help to operate family business-SPA/Salon for more than 4 years (still going on if they need me). In general, I have more than 10-years management experiences in SPA/wellness industry and it brings me into luxury hospitality industry.

I also have luxury brand management Master degree and experiences from working with CHANEL, BURBERRY and Salvatore Ferragamo. In this case, I acquire adequate luxury product knowledge and practical experiences in order to achieve company’s target such as KPI, budget control even doing forecast more professionally.

No matter which industry I stay, how to provide elite customer service is always my major objective. To achieve this target, team cooperation is another key element. Thus, being a good team player, even coach and inspire people to be part of a team is also my responsibility.

Aim to implement my strong communication skills, well-trained customer service know-how on my future career. In the meanwhile, achieve revenue targets from both business and individual point of views.

Experience

  • Store Manager

    ZHONG’s Massage Ltd. Co., - Victoria, Australia

    Spa & Wellness
    February 2017 - February 2018

    ACHIEVEMENT- save poor store performance from negative profit into positive, and train newbies hand by hand

  • Supervisor

    BURBERRY - Singapore

    Management
    January 2016 - February 2017

    ACHIEVEMENT- achieve more than 100% sales target monthly and supervise lady’s department stock for making merchandising report

  • Senior Sales Ambassador

    Salvatore Ferragamo - Singapore

    Retail
    July 2015 - December 2015

    ACHIEVEMENT-- achieve more than 120% sales target monthly and suggest a better way to do stock count

  • Assistant Manager

    Natural Beauty - Taiwan Province, Taiwan

    Management
    February 2011 - June 2014

    ACHIEVEMENT-training newbies and maximum business revenue

  • Team Lead

    CHANEL - Taiwan Province, Taiwan

    Retail
    September 2008 - December 2010

    ACHIEVEMENT-develop the relationship with elite customers from 20 to 50

  • SPA Operator

    Sandy Morgan Beauty Salon (Family business) - Taiwan Province, Taiwan

    Management
    January 2004 - August 2008

    ACHIEVEMENT- expand boutique numbers from 1 to 3 within 4 years, and design company contract and official logo etc.

Education

  • MA of Luxury Brand Management

    University of Southampton - Winchester, United Kingdom

    July 2014 - June 2015

  • MA of Banking and Cooperation Management

    University of National Taipei - Taiwan

    September 2009 - January 2011

Languages

  • Mandarin
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Communication skills
  • staff organisation
  • strong retail skills
  • target orientation
  • Team player
  • Time management
Following
Sheraton Grand Hotel, Dubai
Dubai, United Arab Emirates
Fairmont the Palm Dubai
Dubai, United Arab Emirates
Madinat Jumeirah Resort
Dubai, United Arab Emirates
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Cloudia Wang
George Town, Cayman Islands
Katheryne Gonzalez Ramirez
George Town, Cayman Islands
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Pedro Reid
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KIrstie VaDeVelde
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