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I have extensive experience in the luxury industry and have worked in the service industry for over 10 years. I also have a Masters degree in luxury brand management, and have worked with CHANEL, BURBERRY and Salvatore Ferragamo. In all my roles, I have achieved a stellar record of exceeding corporate KPIs, accurate budget control even introducing more professional forecasting
No matter which industry I work in, providing elite customer service is always my major objective. To achieve this, team cooperation is a key element. Thus, being a good team player, and even coaching and inspiring people to be part of a positive team, are key elements to my approach.
My continuing professional goals are to use my strong communication and customer service skills to build my career in the luxury industry.
ZHONG’s - Victoria, AustraliaSpa & WellnessFebruary 2017 - February 2018 · 1 year and 1 month
ACHIEVEMENT- save poor store performance from negative profit into positive, and train newbies hand by hand
BURBERRY - SingaporeManagementJanuary 2016 - February 2017 · 1 year and 2 months
ACHIEVEMENT- achieve more than 100% sales target monthly and supervise lady’s department stock for making merchandising report
Senior Sales Ambassador
Salvatore Ferragamo - SingaporeRetailJuly 2015 - December 2015 · 6 months
ACHIEVEMENT-- achieve more than 120% sales target monthly and suggest a better way to do stock count
Natural Beauty - Taiwan Province, TaiwanManagementFebruary 2011 - June 2014 · 3 years and 5 months
ACHIEVEMENT-training newbies and maximum business revenue
CHANEL - Taiwan Province, TaiwanRetailSeptember 2008 - December 2010 · 2 years and 4 months
ACHIEVEMENT-develop the relationship with elite customers from 20 to 50
Sandy Morgan Beauty Salon (Family business) - Taiwan Province, TaiwanManagementJanuary 2004 - August 2008 · 4 years and 8 months
ACHIEVEMENT- expand boutique numbers from 1 to 3 within 4 years, and design company contract and official logo etc.
MA of Luxury Brand Management
University of Southampton - Winchester, United KingdomJuly 2014 - June 2015
MA of Banking and Cooperation Management
University of National Taipei - TaiwanSeptember 2009 - January 2011
MandarinNative or fluent100%
- Communication skills
- staff organisation
- strong retail skills
- target orientation
- Team player
- Time management