Colin Fernandes

Reservations Specialist at Arlington House Apartments
Lives in London, United Kingdom

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About me

I am currently looking for an opportunity either in reservations or in Meetings and Events (Sales Coordinator). Being ambitious in nature is the motto I live by since good is just never enough. I am goal driven and always look forward to bringing attitude in my colleagues around me.

I have over 7 years of experience of working in the Hospitality line being a reservations specialist from 4 countries.

Experience

9 years and 2 months

  • Reservations Specialist

    Arlington House Apartments - London, United Kingdom

    Other
    August 2017 - Now · 2 years and 5 months

    • Creating room reservations as per guest’s requirements either over the phone or email. • Providing show arounds for guests. • Looking after the social media aspect of the property with constantly updating the social media platforms with updates. • Proactively sold high room categories in order to maximize revenue. • Built positive client relationships with high net-worth VIP guests and ensuring all their requirements were met.

  • Service Excellence Food and Beverage Reservationist

    Radisson Blu Edwardian Hotels London - London, United Kingdom

    F&B other
    August 2016 - July 2017 · 1 year

    • Assisting with restaurant bookings for guests and groups over phone and correspondents via OpenTable software. • Compiling weekly reports of restaurant occupancy based on reservations made, cancelled and walk-in.

  • Sales Agent

    Atlantis The Palm Dubai - Dubai, United Arab Emirates

    Sales & Marketing
    July 2013 - July 2016 · 3 years and 1 month

    • Creating room reservations as per guest's requirements by entering or telephoning requirements, checking availability and confirming requirements. • Complying with standard operating procedures and policies of the Hotel. Creating self-awareness on daily updates on pricing and package promotions being offered to guests. • Providing information to guests regarding hotel and external area services, be it entertainment, shopping, business, and travel. • Excellent telephone manner using TSA standards of reaching a minimum of 95%. • Built positive client relationships with high net-worth VIP guests and ensuring all their requirements were met. • Daily tasks in high pressure environment such as accepting / canceling reservations for individual guests and groups. • Proactively sold high room categories to maximize revenue. • Top 5 up-seller for 2015

  • Guest Services Officer

    Grand Hyatt Goa - Velha Goa, India

    Rooms division
    July 2011 - June 2013 · 2 years

    • Control and monitoring of room inventory of entire hotel. Processing of group and individual reservations. • Answering all guest inquiries. • Implementing SOPs for the pre-opening property which would suit best. • Training all trainees for the Guest Services department

  • Trainee

    Movenpick Hotel Bahrain - Muharraq, Bahrain

    Other
    May 2009 - September 2009 · 5 months

    Training in major departments Sales and Marketing, Front office, Housekeeping, Leisure activities and Food and Beverage

  • Trainee

    Marriott - Velha Goa, India

    F&B other
    December 2008 - January 2009 · 2 months

  • Trainee

    Do & Co - Manama, Bahrain

    F&B service
    April 2008 - April 2008 · 1 month

    Assisted with catering to the VIP guests (Force India) at the Bahrain Grand Prix

Education

  • BA in Hospitality Management

    Institute of Advanced Management - Panjim, India

    July 2008 - May 2011

    Specialization Front office

  • Central Board of Secondary Education

    Indian School Bahrain - Riffa, Bahrain

    June 2006 - April 2008

    Specialization Humanities

  • O Levels

    Sacred Heart School - Riffa, Bahrain

    June 1993 - May 2006

    Specialization Commerce

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Portuguese

Skills

2 skills

  • Opera
  • Per Opening
Connections
Manal Majbour
Revenue & Reservations Manager at Warwick doha
Lehto Amunyela
Food & Beverage Host/Seater/Setter (Cultural Exchange Representative Program) at Walt Disney World
Following
The Arts Club
London, United Kingdom
Other members
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London, United Kingdom
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London, United Kingdom
Mireia Puignou
London, United Kingdom
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Sonia Shah
London, United Kingdom
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