Collen Derera

Collen Derera

Waiter at Park Hyatt Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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i am a highly motivated waiter or server looking for a new challenge to work as a waiter in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a waiter

Experience

  • Waiter

    Park Hyatt Abu Dhabi - Abu Dhabi, United Arab Emirates

    F&B service
    February 2017 - Now · 1 year and 12 months

    HOTEL DUTIES • Greeted and seated guests quickly and courteously. • Demonstrate Menu knowledge – Explaining the menu • Answer questions of guests • Describe all the dishes and Offer specialty items for the day • Communicated guests’ orders to the kitchen promptly and accurately. • Served meals and beverages in accordance with hotel presentation and standard. • Acknowledged and fulfilled guests special request when possible. • Handle the guests with care and make sure the customers are satisfied • Regular check-ups on guest’s satisfaction and comfort. • Processed all the guests’ payments. • Performed set up for various dining area work stations.

  • Waiter

    Hyatt Regency Johannesburg - Johannesburg, South Africa

    F&B service
    December 2013 - December 2016 · 3 years and 1 month

    HOTEL DUTIES • Greeted and seated guests quickly and courteously. • Demonstrate Menu knowledge – Explaining the menu • Answer questions of guests • Describe all the dishes and Offer specialty items for the day • Communicated guests’ orders to the kitchen promptly and accurately. • Served meals and beverages in accordance with hotel presentation and standard. • Acknowledged and fulfilled guests special request when possible. • Handle the guests with care and make sure the customers are satisfied • Regular check-ups on guest’s satisfaction and comfort. • Processed all the guests’ payments. • Performed set up for various dining area work stations.

  • Waiter

    Pata Pata Restaurant - Abu Dhabi, United Arab Emirates

    F&B service
    January 2010 - November 2013 · 3 years and 11 months

    • Providing value added services to guests by providing high standards of service to exceed guest’s expectations • Effective communication with guests, co-workers and superiors • Accurate records, pre-checks and pick up all food and beverage orders • Serving guests their food and beverage orders in prompt • Sets tables as needed prior to guest arrival • Informing supervisor of any dissatisfaction. • Providing a courteous and professional service at all times • Product knowledge, housekeeping according food hygiene act

Education

  • Higher National Diploma in Education

    University of Zimbabwe - Harare, Zimbabwe

    February 2004 - November 2006

Languages

  • English
    Native or fluent
    100%

Skills

  • ability to upsel
  • Dedicated Team Player
  • Fast Learner
  • Fast paced
  • multitasker
  • People person
  • Sensitive
Connections
Kennedy Okoronkwo Emeruwa
Waiter at Sweet Fast Food And bar
Following
Ajman Hotel
Ajman, United Arab Emirates
Nikki Beach Resort & Spa Dubai
Dubai, United Arab Emirates
Emerald Palace Kempinski Dubai
Dubai, United Arab Emirates
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