Concetta Menzione

Concetta Menzione

Guest service personnel at Antoinette Hotel Wimbledon
Lives in London, United Kingdom

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About me

I have attended the Fitzwilliam Institute Group and I've obtained the diploma in Event Management, PR and Social Media. I currently work as a Receptionist and when required as Event Assistant at Antoinette Hotel in Wimbledon and I work hard to achieve my goal. My mind is positive and I love being a volunteer at one of the RSPCA shops. I have an excellent ability to interact with people, I am proficient with Social Media channels for commercial purposes and I love being surrounded by art and beauty because they inspire me. I am multitasking, quick and organized, practical, precise and I never stop learning.

"The more you learn. The more you earn." W.B.

Experience

6 years and 5 months

  • Volunteer

    RSPCA - London, United Kingdom

    Retail
    June 2018 - Now · 5 years and 10 months

    The Royal Society for the Prevention of Cruelty to Animals is the oldest and largest animal welfare organisation in the world a charity operating in England and Wales that promotes animal welfare. "Working in a charity shop means demands that the candidate has a selfless attitude and seeks to help others". My duties are: - Assist customers and providing a good service - Manage the till and the cash - Promote importance of raising funds through the shop - Arrange the shop and the window display - Keep the store clean - Assist customers in finding the appropriate item they are looking for - Receive items being handed in by the public and sort them into relevant categories

  • Guest service personnel

    Antoinette Hotel Wimbledon - Manchester, United Kingdom

    Guest Relations
    March 2018 - Now · 6 years and 2 months

    My first concern goes to the guests. It is very important that guests feel at home and my job is to listen attentively to their requests during the check-in and for the duration of their stay resolving when needed, their issues in a timely manner. As Receptionist and team member my roles are different: - Answer the telephone in a timely and professional manner - Responsible for the cash float throughout the shift - Answer and forward incoming phone calls - Communication with Companies - Arrange travel and accommodations - Communication with Reservation team - Invoices Antoinette Hotel also offers Meeting rooms and provides excellent refreshments and tailored buffets, private breakfasts, lunches or evening dinners. Some of my duties are: - Event/Conference room set-up - Greet the participants and direct them to the meeting room. - Catering for meetings - Address new requests of host before and during meetings. - Respond to client calls related to meeting - Perform regular inspection of meeting facility - Room refreshment - Invoices

  • Social Media Assistant

    Alpha Foodie - London, United Kingdom

    Media & Design
    September 2017 - December 2017 · 4 months

    Alpha Foodie is a large Social Media Channel who shares recipes promoting a healthy lifestyle and currently, it has more than 641,000 followers on Instagram During my internship with Samira, I worked as Social Media Assistant getting in touch with big brands (Clarence Court, Royal Albert, Google, Kellog's, Waitrose..), organising and creating advertising for them. I took care of: - Social media channels, including Instagram, Pinterest, Facebook, LinkedIn and Twitter; email management; audience participation - Creation pictures and content - Assistance during the creation of projects and events - Development new ideas and new content for brands, advertising and channel profit - Videos production using a professional camera - Creation of recipes and menus for the events - Communication with brands - Invoices

Education

  • Diploma in Event Management, PR and Social Media

    King's College London - London, United Kingdom

    September 2016 - December 2018

    The course was based on 4 Months in-class Events training, with interactive modules covering all aspects of the Event Management Lifecycle: Interpreting the Event Management Client Brief, Event Management Planning, Event Planning Documentation, Coordinating Events, Event Logistics Management, Public Relations, Online Public Relations and Social Media modules and more. The diploma is certified and awarded by the ICM (Institute of Commercial Management)

Languages

2 languages

  • Italian

    Native or fluent

  • English

    Professional working

Following
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