Cong Liu

Cong Liu

Student from Swiss Hotel Management School
Lives in Montreux, Switzerland
over 6 months ago

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I'm a positive hospitality student, looking for a internship in front office department within a hotel chain or resort.

Experience

  • FO agent

    Zhaojun - Hohhot, China

    Front Office reception
    February 2017 - August 2017

    •Welcoming guests to the hotel in a polite, friendly and helpful manner. •Dealing with late arrivals and assisting with early check-outs. •Check out departing guests using the hotel's accounting system. •Taking payment from guests in the form of cash or credit cards. •Answering telephone inquiries promptly&professionally&transferring calls on. •Being a point of contact for guests when they have any queries. •Dealing with and resolving customer complaints.

  • IRD cashier,server

    Hyatt regency - Cincinnati, OH, United States

    F&B service
    August 2016 - February 2017

    •Delivering outstanding food and beverage service to customers. •Taking orders from guests and offering advice on the menu. •Giving guests an accurate bill then taking payment from them in cash or credit cards. •Keeping the place of work and stick around clean and organized at all times. Ensuring that customers enjoy their meals and taking action to correct any problems

Education

  • Swiss Hotel Management School

    February 2016 - Now

    •Welcome and served guests in food outlets such as our fine dining and buffet restaurants •Learned and performed the mise en place for fine dining restaurant •Ensured proper cleanliness of all restaurants •Learning and practicing service theory and kitchen operations

  • High school diploma

    Centre high school - Edmonton, Canada

    February 2014 - February 2016

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Driving
  • Skiing
  • Swimming
Connections
Mihai Lițoiu
Human Resources Specialist at Radisson Blu Hotel, Bucharest
Rares Ciuverca
F&B Intern at Finca Cortesin 5*
Krisantus Sutrisno
Intern at Four Seasons Hotel
View 13 connections
Following
Leonardo Hotels
Berlin, Germany
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View 243740 members