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I'm a positive hospitality student, looking for a internship in front office department within a hotel chain or resort.
Zhaojun - Hohhot, ChinaFront Office receptionFebruary 2017 - August 2017
•Welcoming guests to the hotel in a polite, friendly and helpful manner. •Dealing with late arrivals and assisting with early check-outs. •Check out departing guests using the hotel's accounting system. •Taking payment from guests in the form of cash or credit cards. •Answering telephone inquiries promptly&professionally&transferring calls on. •Being a point of contact for guests when they have any queries. •Dealing with and resolving customer complaints.
Hyatt regency - Cincinnati, OH, United StatesF&B serviceAugust 2016 - February 2017
•Delivering outstanding food and beverage service to customers. •Taking orders from guests and offering advice on the menu. •Giving guests an accurate bill then taking payment from them in cash or credit cards. •Keeping the place of work and stick around clean and organized at all times. Ensuring that customers enjoy their meals and taking action to correct any problems
Swiss Hotel Management SchoolFebruary 2016 - Now
•Welcome and served guests in food outlets such as our fine dining and buffet restaurants •Learned and performed the mise en place for fine dining restaurant •Ensured proper cleanliness of all restaurants •Learning and practicing service theory and kitchen operations
High school diploma
Centre high school - Edmonton, CanadaFebruary 2014 - February 2016
ChineseNative or fluent100%
EnglishNative or fluent100%