Constance FAROULT

Constance FAROULT

Chargée des opérations at Le Club des Extras
Lives in Paris, France
over 6 months ago

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Experience

  • Chargée des opérations

    Le Club des Extras - Paris, France

    Administration & General
    October 2018 - Now · 2 months

    Stage alterné du lundi au mercredi inclus En charge des opérations au sein de la start-up Le Club des Extras. Missionnée sur l'organisation de salons hôteliers, de recrutement et étudiants en France.

  • Order Taker - F&B Coordinator

    Shangri-La Hotels and Resorts - Paris, France

    F&B service
    November 2017 - October 2018 · 12 months

    Order Taker - Food and Beverage Coordinator Room service order taking; Taking Restaurant reservations for hotel and external guests; In-house guests food and beverage profiling; Room Service daily administrative tasks (orders and requisitions, menu laying out and printing, procedures creation...); Amenities organisation (setting up, launching and following up); Room Service Project Creation (special amenities creation, new amenities, change of minibar products)

  • Restaurant Hostess

    Shangri-La Hotel, Paris - Paris, France

    F&B service
    January 2017 - November 2017 · 11 months

    Welcoming Hostess at La Bauhinia Restaurant. Restaurant booking management (LaFourchette) and guest's requests: diet, special event... ; Menu editing and printing (InDesign and Word); Billing, bill transfer and closure (Micros); Email processing (Outlook); Beverage, office and operational supplies order (Adaco); Cloakroom organisation; Communication between kitchen, service and pastry

  • Commis de Rang

    Shangri-La Hotel, Paris - Paris, France

    F&B service
    June 2016 - January 2017 · 8 months

    Run, service set up, deliveries pick up, cleaning planning

  • Guest Service Center Agent

    Shangri-La Hotel, Paris - Paris, France

    Front Office reception
    September 2015 - June 2016 · 10 months

    Permanent position as Service Center Agent at Le Shangri-La Hôtel Paris ("Palace"). Major phone communication unit of the hotel, managing external an internal calls from guests and staff; from internal requests such as maintenance to restaurant reservations to room service order taking, passing by customers information. Skills: - Room Service upsells - Tasks scheduling - Communication skills - Empathy Thanks to the Shangri-La Hotel Paris' high standards, I have been improving a lot my customer service and managing in a more efficient way pressure.

  • Waitress

    Park Inn Brussels Midi Hotel - Brussels, Belgium

    F&B other
    June 2014 - June 2015 · 1 year and 1 month

    Summer and student job at Park Inn by Radisson Brussels Midi. - Breakfast commis - Bar tender (morning shift): mostly cleaning

  • Rooms Division Trainee

    Stanhope Hotel - Brussels, Belgium

    Rooms division
    May 2014 - July 2014 · 3 months

    Practical application on a regular basis, in a 5* hotel member of Worldline Hotel. - Reception: improvement of reception skills and level of service according to high standards - Housekeeping: housekeeping supervisor (control rooms, help to housekeepers, opening and tasks attribution)

  • Front Office Management Trainee

    Metropark Lido Hotel by HK CTS co. ltd - Beijing, China

    Front Office reception
    November 2013 - May 2014 · 7 months

    Six months internship at reception in the Chinese hotel brand: MetroPark (4*); trained and worked with Opera PMS and PSB software Ability to: - Check in/Check out - Create/Find/Update reservations - Change currencies and change rates Skills: - Communication: check-in check out procedures in Mandarin - Multitasks - Work under pressure (MetroPark Lido accommodated from March 2014 to May 2014 families o vanished passengers from flight MH370) - Quick adaptation and integration to a team and a different culture - Prioritize tasks

  • Rooms Division Trainee

    Hotel le Plaza - Brussels, Belgium

    Rooms division
    September 2013 - November 2013 · 3 months

    Practical application on a regular basis in a 5* hotel, Official Supplier of Belgian Royal Court. - Human Resources: deal with daily human resources tasks, sort staff's perosnnal file, check staff time schedules according to Belgian Law - Houskeeping: floor supervisor (rooms and public areas cleaning, control rooms, help to housekeepers), evening shift supervisor (turn down service, room cleaning, closure of housekeeping day) and laundry service for guests and staff - Reception: discovery of front office department - Night Audit: security tours, cashiers check

  • Commis de salle H/F

    Park Inn by Radisson Brussels Midi Hotel - Brussels, Belgium

    F&B service
    June 2013 - August 2013 · 3 months

    Student job. Confere description of training at the Park Inn by Radisson from December 2012 to April 2013. I was also given more responsabilities

  • Food and Beverage Trainee

    Hotel BLOOM! - Brussels, Belgium

    F&B other
    May 2013 - July 2013 · 3 months

    Practical application on a regular basis in a 4* hotel, design hotel - Banqueting: conference rooms set up, lunch and buffet, cleaning of conference rooms and pulic areas cleaning - Breakfast commis: lay out and table cleaning - Restaurant commis: Smoods, concept restaurant and bar, table layout and cleaning, service to guests - Kitchen commis: Breakfast (prepare and set up of breakfast buffet, check breakfast buffe, prepare staff lunch and dinner, desert and first course set up for Smoods restaurant and provisions - Housekeeping: floor supervisor and head housekeeper supervisor (control rooms, help to housekeepers, administrative tasks) and laundry and linen responsabilities

  • Food and Beverage Trainee

    Park Inn Brussels Midi Hotel - Brussels, Belgium

    F&B other
    December 2012 - April 2013 · 5 months

    Five months internship in Food and Beverage Department in a 3* hotel in the neighbourhood of Midi international train station. Trained on Micros. What I've learnt - Breakfast (Internnational breakfast buffet) - Lunch (Menu and BBQ buffet in summer) - Dinner (Menu) - Banquet (Set up and clean conference rooms, coffee breaks, 3 courses menu) - Buffet (Breakfast, Finger lunch...) - Stewarding - Kitchen (Help if needed) Skills: - Efficiency - Handle a restaurant/bar shift - Respect HACCP - Cashier closure for restaurant and bar - Devotion to company

  • Trainee

    Crowne Plaza Brussels - Le Palace - Brussels, Belgium

    Customer Service
    September 2012 - December 2012 · 4 months

    Practical application on a regular basis in a 4* hotel; trained in the following departments: - Maintenance: first approach with the hospitallity world, develop my attention to details - Conciergerie and porterage: organizaion skills and interaction with the guest - Commis de salle for breakfast, banquet: lay out and cleaning, 3 to 7 courses menus for banquet - Room service for breakfast and dinner

Education

  • MBA International Hospitality & Luxury Brands Management

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    October 2018 - Now

    2 years program: part-time courses and part-time work plus internships during scholar years

  • International Management

    Vatel Brussels - Brussels, Belgium

    September 2012 - July 2015

    Theoretical courses: management subjects as HRM, Accouting and Finance, Fiscality, European Law, Marketing, Company promotion, Tourism Economics and languages (English and German). Practical applications and internships (check above my professional experience) Project management during the Third year - the aim was to lead F&B and RD projects within a fictional hotel. It improved my communication and leadership skills, as I was part of a working group.

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Limited working
    40%

Skills

  • Banquet
  • Bellboy
  • Empathy
  • Good communication
  • Guest Service
  • Hostess
  • Housekeeping
  • Intercultural Skills
  • La fourchette
  • laundry
  • Luxury hotel
  • Maintenance
  • Micros
  • Opera
  • Pack Office
  • Reception
  • Restaurant
  • Room service
  • Sales
  • Teamwork
  • Telephone skills
  • TripAdvisor
Connections
Léa Jaffar Bandjee
Étudiant(e) de CMH Paris - Centre de Management Hôtelier International
Graff Sébastien
Sales Trainee at NH Hotel Group
Juliette Fourrier
Stagiaire Réservations et Yield Management chez Sofitel Paris Arc de Triomphe
View 13 connections
Following
The Ritz Paris
Paris, France
Pavillon Royal
Paris, France
Other members
Claire Oiknine
Paris, France
Eugénie Beck
Megève, France
Laurier Élodie
Paris, France
Karl Chidiac
Paris, France
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