Connie Tawns

Connie Tawns

Relationship Manager at Sumdog
Lives in Edinburgh, United Kingdom

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About me

Relationship Manager at Sumdog (a high growth EdTech start up) with experience of managing organisational presence across social media and supporting marketing activities in an internship role. I have also worked in IT sales and support roles while in Australia. I am driven, commercially astute and capable of hitting the ground running in new environments. I love working with like-minded colleagues, continually learning and genuinely making a difference to the success of operations.

The Marketing Manager I worked with at Fight for Fashion described me as: Having great motivation, being well disciplined and being able to work to deadlines by monitoring her own progress

Experience

9 years and 11 months

  • Relationship Manager

    Sumdog - Edinburgh, United Kingdom

    Management
    August 2017 - May 2018 · 10 months

    -Build professional relationships with educational influencers within US districts and UK local authorities -Build professional relationships with teachers to enhance their knowledge of the software product -Led ‘Sumdog Champion’ campaigns to increase users of the software making teachers ambassadors in their school. Securing growth within their community. (This is was in the form of an email campaign, then once a week, a weekly “top tip” would be created by myself and emailed out to the champions) -Promote Sumdog to engage, maintain and grow usage across the UK and the US -Tailoring to each audience, as the UK and US use different speech. -Created and updated help pages on Sumdog’s website. -Identified and escalated issues with the software to enhance the user experience -Build user engagement through training -Helped kids love maths and close the attainment gap

  • Technial Specialist

    Apple - Perth, Australia

    IT & Technology
    January 2016 - June 2017 · 1 year and 6 months

    -Delivered excellent service to customers while supporting them with technical product issues - Trained new technical specialist -Used expert product knowledge to effectively troubleshoot and resolve issues -Evolved knowledge along with product evolutions and met KPIs related to appointment numbers/length

  • Specialist

    Apple - Aberdeen, United Kingdom

    IT & Technology
    October 2014 - December 2015 · 1 year and 3 months

    - Sales / business development focused role, which involved demonstrating and presenting on Apple products as well as training & coaching new staff to strong performance in role -Building relationships with customers and attaining excellent customer service - Meeting daily sales targets.

  • Waitress

    Pavailion Cafe - Aberdeen, United Kingdom

    F&B service
    June 2008 - October 2014 · 6 years and 5 months

    -Started off as a weekend job. Stayed throughout school and every summer went back and worked full time. - Trained new staff - Managed new staff -Opened and closed cafe -Adept to new till system.

Education

Languages

1 language

  • English

    Professional working

Personal information

Nationalities

  • British

  • Australian

Skills

20 skills

  • Adaptability
  • Apple IOS- Advanced
  • Assessing client needs
  • Client Relationship
  • Communication
  • Customer focus
  • Customer services
  • Event Management
  • High attention to detail
  • Highly patient
  • Hospitality
  • Learning on the fly
  • MacOS support
  • Management
  • Presentation Skill
  • Product knowledge
  • Public Speaking
  • Team Leadership
  • Teamwork
  • TimeManagement
Following
Leeds Beckett University – School of Events, Tourism & Hospitality Hosco
Hosco
Geneva, Switzerland
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View more
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