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Experienced Reservations Officer with a demonstrated history of working in the hospitality industry. Skilled in Sales, Groups, Hotel Management and Logistics, and Hospitality Industry.
Excellent communicator, confident in dealing with people from all walks of life, ambitious and focused whilst appreciating the need to remain flexible.
Vast knowledge in business development , customer service and sales, demand planning and I have a good logistic industry understanding, engaging, forward-thinking, and adaptable, an innovative out-of-the-box thinker with great ideas and big plans.
With a dynamic nature, an excellent team player with a proactive management orientation , strong power of communication and persuasion.
Front Office Manager
Thanos Hotels and Resorts - Paphos, CyprusFront Office receptionJune 2018 - Now · 7 months
Tasked with the efficient and smooth running of the entire front desk operation, as well as the staff. Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company’s policies and security requirements are met
Elysium Beach Hotel, Paphos - Paphos, CyprusReservationsJanuary 2009 - May 2018 · 9 years and 5 months
Smooth running of the Reservations Department , responsible for taking reservations as well as for sales and room promotions • Seek and action customer feedback at all opportunities • Maintain files of guest preferences in the hotel(e.g. favorite room ,product type, facilities, birthdays, special occasions, locations) • Answer promptly, efficiently and in a professional manner to all guests’ and Tour operators’ emails and faxes Handle all bookings that come to the office and promote them accordingly. All relevant replies in accordance to the hotel’s present letters must be dispatched immediately by fax or e-mail • Sense guest needs and quickly respond to maximum satisfaction • Maintain excellent relation with Tour Operators that cooperate with the Hotel and be in regular contact with them with the aim of increasing room sales. • Check room allocation on the basis of Tour Operators’ contracts • Recommend and merchandise all hotel facilities , services and products using “up-selling skills” • Handling Groups arrivals at the hotel ensuring all details motioned in the agreement are carried out accordingly(e.g. issue and follow up Proforma invoices and payment , room allocation , terms of stays ,other requests )
Elysium Hotel Cyprus - Paphos, CyprusFront Office receptionJune 2008 - January 2009 · 8 months
I have aquired essential knwoledge in business development , customer service, sales and marketing, demand planning and I have a good logistic industry understanding.
Higher Diploma in Hospitality Management
Institute of Management in Cyprus - Limassol, CyprusJanuary 2017 - April 2018
RomanianNative or fluent100%
EnglishNative or fluent100%
- Advanced proficiency in FIDELIO PMS
- Advance proficiency inTheova PMS
- Proficiency in Microsoft Office Suite, advanced W
- Sales driven