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Regional Revenue Management Analyst for Asia-Pacific (APAC) HeadQuarter
Meliá Hotels International - Shanghai, ChinaRevenue ManagementJuly 2018 - Now · 6 months
Regional Revenue Management Analyst para la región Asia-Pacifico (APAC), basado en la Oficina Regional Corporativa de Meliã en Shanghái, China.
Assistant Global Revenue Development Manager
Meliá Hotels International - Palma, SpainRevenue ManagementSeptember 2017 - July 2018 · 11 months
Cluster Assistant Revenue Manager for Meliã Barcelona Hotels
Meliá Hotels International - Barcelona, SpainRevenue ManagementFebruary 2017 - September 2017 · 8 months
Clúster de Revenue Management Hoteles Meliã en Barcelona: Meliá Barcelona Sarrià (5* - 333 Hab), Meliá Barcelona Sky (4* Superior - 261 Hab) & The Level At Meliá Barcelona Sky (5* - 99 Hab).
Social Media Coordinator - Customer Care
Hard Rock Hotel & Casino Punta Cana - Punta Cana, Dominican RepublicGuest RelationsJuly 2016 - August 2016 · 2 months
1,787 Rooms. All Inclusive Resort. RCD Resorts. Hard Rock International. I was covering the Social Media Coordinator vacations. Responsible of the hotel profile on different online travel agencies (OTA's), including also the TripAdvisor website. Some of the duties include elaborating daily and weekly reports based on the property status on the media, comparing the daily results, verifying day by day the new comments and elaborating personalized responses to each one of them in the different languages.
Guest Relations Concierge
Hard Rock Hotel & Casino Punta Cana - Punta Cana, Dominican RepublicGuest RelationsJanuary 2016 - September 2016 · 9 months
1,787 Rooms. All Inclusive Resort. RCD Resorts. Hard Rock International. While being a GRC I had many duties, as giving information to the clients about the property, the activities and services inside the hotel and also on the local area, handling their requests previous arrival, while in property and even post-travel by email. Handling guests complaints and requests and making sure everything is corrected in a proper way by following up with their situations and at the end confirming with them everything was solved. In the period of time that I was working as a GRC we had two merges with other departments, one of them was the Members Services of the Vacation Club (Legendary) and the other one was the Managers On Duty (MOD's), both departments were removed and we had to assume their functions. When we took the responsibilities of the Member Services of the Vacation Club we had to first take some trainings so we could help the members with their requests they deserved as per contract and also with any situ
Holiday Inn Santo Domingo - Santo Domingo, Dominican RepublicFront Office receptionDecember 2015 - January 2016 · 2 months
179 Rooms. City Hotel. InterContinental Hotels Group (IHG). I was covering the Night Auditor vacations. I was trained by the Night Auditor while we shared the duties together for approximately nine months, reason why I was in charge of the Night Audit on his days off week by week and during his vacation for an entire month, being responsible of training the new employees on this shift and explaining them all the procedures.
Front Office & Telephones Agent
Holiday Inn Santo Domingo - Santo Domingo, Dominican RepublicFront Office receptionOctober 2014 - January 2016 · 1 year and 4 months
179 Rooms. City Hotel. InterContinental Hotels Group (IHG). While being a Front Office Agent I was also trained as a Reservations Agent, and Telephones Operator, I had the duties of those positions and sometimes I had to cover their days Off. I was also trained by the Night Auditor while we shared the duties together for approximately nine months, reason why I was in charge of the Night Audit on his days off week by week and during his vacation for an entire month, being responsible of training the new employees on this shift and explaining them all the procedures. Also, I worked directly with the Front Office Manager assisting her every week with meetings and reports to help increase the guests satisfaction and the employees performance, as she did not have an official Assistant in the department. Week by week I was in charge of preparing a meeting with the Executive & Operations Managers of the hotel related to the mentioned target.
Food & Beverage
Holiday Inn Santo Domingo - Santo Domingo, Dominican RepublicF&B serviceDecember 2013 - September 2014 · 10 months
179 Rooms. City Hotel. InterContinental Hotels Group (IHG). Started my career on the Food & Beverage Department and was trained in different positions, having the opportunity of learning every single part of the department (Restaurant, Bars, Coffee Shop, Room Service & Banquets).
Máster Oficial en Dirección Hotelera & de Restauración
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, SpainOctober 2016 - May 2017
Bachelor's Degree in Hotels Management
Universidad Nacional Pedro Henríquez Ureña (UNPHU) - Santo Domingo, Dominican RepublicSeptember 2012 - November 2015
I graduated SUMMA CUM LAUDE with the best G.P.A. in my Bachelor's Degree, Top 2 in the Faculty of Social and Economic Studies and Top 5 recognized in the entire university. I finished the career before the time expected as I completed the program in a record time and with honors.
SpanishNative or fluent100%
EnglishNative or fluent100%