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Successful Hospitality Professional with more than 6 years experience in luxury properties. Strong ability to manage recruitment, budgeting and guest experience with great attention to detail, I always aim to exceeded goals and focus on team development, hotel openings or transition and consultancy in departmental management.
Front of House Manager
Jumeirah Port Sóller Hotel & Spa - Palma, SpainFront Office receptionApril 2016 - Now · 2 years and 9 months
Department head responsible for an international team of 17 Best Customer Satisfaction Index score improvement for Check In and Check Out comparing to previous year in the Jumeirah Group in 2016, maintaining a monthly score over 900 Maintaining relationship with TSA Solutions for the FO Upselling program and reaching targets of 20000 Euros on a monthly basis; Development of departmental trainers and creation of training plans, establishment of training calendars and chairing review meetings;
Rooms Divison Management Task Force
Madinat Jumeirah Resort - Dubai, United Arab EmiratesRooms divisionDecember 2016 - March 2017 · 4 months
Delivering Consultancy in Recruitment, T raining and Personal Development for a team of over 70 employees Offering assistance in managing the Rooms Division Departments of 2 Hotels Developing Strategy for Departmental Goals of Upselling, Customer Loyalty and Customer Experience Participating in the organization of the World Government Summit with the participation of International Government High Commissions;
Front Office Manager
One Aldwych Hotel - London, United KingdomRooms divisionJuly 2015 - April 2016 · 10 months
Carrying out weekly Quality Assurance Manager shifts in order to maintain and report Emergency procedures (Fire, Bomb and Theft), Health and Safety Standards and Environmental Friendly Plans; Experience in dealing with Royal and Government delegations as well as Media Celebrities. Implementation of cross training, enhancing interdepartmental understanding and communication across the operation. Overseeing the integration and development of communication support systems such as HotSos
Front Office Supervisor / Duty Manager
The Russel London - London, United KingdomRooms divisionAugust 2014 - July 2015 · 12 months
Elaborating numerous hotel SOP’s for a 5 star transition initiated by Starwood Capital Investment; Exceeding departmental and F&B monthly upselling targets of over £ 10.000.; Improving customer service and keeping an overall score of over 90% in audits and mystery guest checks.
Britannia International Hotel - London, United KingdomManagementAugust 2013 - July 2014 · 12 months
Ibis Bucharest - Bucharest, RomaniaManagementMarch 2012 - August 2012 · 7 months
eCornell | Online Learning by Cornell UniversityAugust 2017 - October 2017
Post Graduate Diploma
SHMS Swiss Hotel Management School - Leysin, SwitzerlandJuly 2012 - May 2013
Academy of Economic Studies - Hospitality and Tourism Management - Bucharest, RomaniaAugust 2009 - June 2012
Hotel and Tourism Management
RomanianNative or fluent100%
EnglishNative or fluent100%
- Exceptional Customer Service
- Microsoft Excel
- Operations Management
- Recruitment & Selection
- Revenue Managment
- Team Management