Cristian Tesuleanu

Cristian Tesuleanu

Front of House Manager at Jumeirah Port Sóller Hotel & Spa
Lives in Palma, Spain
over 6 months ago

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Successful Hospitality Professional with more than 6 years experience in luxury properties. Strong ability to manage recruitment, budgeting and guest experience with great attention to detail, I always aim to exceeded goals and focus on team development, hotel openings or transition and consultancy in departmental management.

Experience

  • Front of House Manager

    Jumeirah Port Sóller Hotel & Spa - Palma, Spain

    Front Office reception
    April 2016 - Now · 2 years and 9 months

    Department head responsible for an international team of 17 Best Customer Satisfaction Index score improvement for Check In and Check Out comparing to previous year in the Jumeirah Group in 2016, maintaining a monthly score over 900 Maintaining relationship with TSA Solutions for the FO Upselling program and reaching targets of 20000 Euros on a monthly basis; Development of departmental trainers and creation of training plans, establishment of training calendars and chairing review meetings;

  • Rooms Divison Management Task Force

    Madinat Jumeirah Resort - Dubai, United Arab Emirates

    Rooms division
    December 2016 - March 2017 · 4 months

    Delivering Consultancy in Recruitment, T raining and Personal Development for a team of over 70 employees Offering assistance in managing the Rooms Division Departments of 2 Hotels Developing Strategy for Departmental Goals of Upselling, Customer Loyalty and Customer Experience Participating in the organization of the World Government Summit with the participation of International Government High Commissions;

  • Front Office Manager

    One Aldwych Hotel - London, United Kingdom

    Rooms division
    July 2015 - April 2016 · 10 months

    Carrying out weekly Quality Assurance Manager shifts in order to maintain and report Emergency procedures (Fire, Bomb and Theft), Health and Safety Standards and Environmental Friendly Plans; Experience in dealing with Royal and Government delegations as well as Media Celebrities. Implementation of cross training, enhancing interdepartmental understanding and communication across the operation. Overseeing the integration and development of communication support systems such as HotSos

  • Front Office Supervisor / Duty Manager

    The Russel London - London, United Kingdom

    Rooms division
    August 2014 - July 2015 · 12 months

    Elaborating numerous hotel SOP’s for a 5 star transition initiated by Starwood Capital Investment; Exceeding departmental and F&B monthly upselling targets of over £ 10.000.; Improving customer service and keeping an overall score of over 90% in audits and mystery guest checks.

  • Management Training

    Britannia International Hotel - London, United Kingdom

    Management
    August 2013 - July 2014 · 12 months

  • Management Training

    Ibis Bucharest - Bucharest, Romania

    Management
    March 2012 - August 2012 · 7 months

Education

  • Diploma

    eCornell | Online Learning by Cornell University

    August 2017 - October 2017

    Revenue Management

  • Post Graduate Diploma

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    July 2012 - May 2013

    Hotel Management

  • Bachelors Degree

    Academy of Economic Studies - Hospitality and Tourism Management - Bucharest, Romania

    August 2009 - June 2012

    Hotel and Tourism Management

Languages

  • Romanian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • Bugeting
  • Exceptional Customer Service
  • Microsoft Excel
  • Operations Management
  • Recruitment & Selection
  • Revenue Managment
  • Team Management
Connections
David Ros
Camarero en Restaurante Nogues
Bilal Ayub
Front Office Supervisor (acting night manager) at Citymax Hotels, by Landmark Group
Raymond Aspera
General maintenance technician in ( Electrical,Plumbing,Kitchen Equipment,A/C) at Independent Food Company (Salt Restaurant)
Following
Booking.com
Amsterdam, Netherlands
Villa Lena
Tuscany, Italy
Other members
Francesc Macià
Port de Sóller, Spain
Luca Storino
Port de Sóller, Spain
Sara Acosta
Port de Sóller, Spain
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