Cristina Alonso Robles

Client Services Agent at Tourico Holidays

Lives in London, United Kingdom

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About me

A tourism and marketing professional looking for a new opportunity to build a career in Marketing.

With a desire for laying the ground work for a company's success by analyzing their customers’ profile and intents so that organizations can better understand their customers' behavior and build a lasting relationship with them.

A person with determination and commitment in all tasks undertaken. Focused on investing time in her career development, always in search for learning new skills.

An upbeat and very dynamic person, with initiative, a great spirit of teamwork and with a goal-oriented nature what means she is always able to meet targets and overcome new challenges.

Experience

4 years and 5 months

Client Services Agent

Tourico Holidays - London, United Kingdom

Customer Service

June 2017 - Now · 2 years and 5 months

Successfully and accurately solving clients and suppliers enquires via email and by phone to achieve daily and monthly targets and KPIs. Monitoring bookings, liaising with suppliers and clients to provide solutions, making the right decision for each part involved. Dealing with rate and functional discrepancies from hoteliers including reviewing contracts and liaising with colleagues in other departments to resolve the challenges Analyzing multi-currency issues coming from virtual credit card payments
MICE Sales Coordinator

Palladium Hotel Group - Madrid, Spain

Sales & Marketing

July 2014 - August 2015 · 1 year and 2 months

Receiving and converting incoming enquires to achieve targets and maximize revenue. Performing prepaid contracts, analysis, monitoring and loyalty of accounts. Seeking new opportunities to increase sales and conversions within the team. Building strong relationships with customers to fully understand their needs. Making the commercial and promotional actions marked in the international sales plan.
Booking Agent

Grimaldi Logistics Spain - Madrid, Spain

Administration & General

June 2014 - July 2014 · 2 months

Bookings and rates management. Performing quotes and invoices. Payments control. Customer Support before, during and post travel.
Front Desk Agent

Meliá Hotels International - Madrid, Spain

Front Office reception

January 2014 - May 2014 · 5 months

Allocating and blocking rooms for arrivals. Check-in / Check-out. Bookings management. Charging consumed services to the client account. Credit control. Customer support before, during and post travel.
Booking and Front Desk Agent

Meliá Hotels International - Seville, Spain

Front Office reception

May 2013 - August 2013 · 4 months

Bookings and rates management, B2B & B2C clients through different GDS and different channels as Booking.com, Expedia, Trip Advisor, etc. Analysis of hotel occupation. Daily forecasts and analysis of no-shows. Allocating and blocking rooms for arrivals. Check-in / Check-out. Credit control. Customer support before, during and post travel

Education

MBA- Master of Business Administration (Tourism Management and Marketing Management)

ESERP Business School - Madrid, Spain

October 2013 - June 2014

This studies program is formed by two Masters' degree: a Master's degree in Tourism Management and a Master's degree in Marketing and Commercial Management.
Tourism Degree

Universidad de Sevilla - Hospitality and Tourism Management - Seville, Spain

September 2009 - June 2013