Cristina Alonso Robles

Cristina Alonso Robles

Client Services Agent at Tourico Holidays
Lives in London, United Kingdom
over 6 months ago

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A tourism and marketing professional looking for a new opportunity to build a career in Marketing.

With a desire for laying the ground work for a company's success by analyzing their customers’ profile and intents so that organizations can better understand their customers' behavior and build a lasting relationship with them.

A person with determination and commitment in all tasks undertaken. Focused on investing time in her career development, always in search for learning new skills.

An upbeat and very dynamic person, with initiative, a great spirit of teamwork and with a goal-oriented nature what means she is always able to meet targets and overcome new challenges.

Experience

  • Client Services Agent

    Tourico Holidays - London, United Kingdom

    Customer Service
    June 2017 - Now · 1 year and 6 months

    Successfully and accurately solving clients and suppliers enquires via email and by phone to achieve daily and monthly targets and KPIs. Monitoring bookings, liaising with suppliers and clients to provide solutions, making the right decision for each part involved. Dealing with rate and functional discrepancies from hoteliers including reviewing contracts and liaising with colleagues in other departments to resolve the challenges Analyzing multi-currency issues coming from virtual credit card payments

  • MICE Sales Coordinator

    Palladium Hotel Group - Madrid, Spain

    Sales & Marketing
    July 2014 - August 2015 · 1 year and 2 months

    Receiving and converting incoming enquires to achieve targets and maximize revenue. Performing prepaid contracts, analysis, monitoring and loyalty of accounts. Seeking new opportunities to increase sales and conversions within the team. Building strong relationships with customers to fully understand their needs. Making the commercial and promotional actions marked in the international sales plan.

  • Booking Agent

    Grimaldi Logistics Spain - Madrid, Spain

    Administration & General
    June 2014 - July 2014 · 2 months

    Bookings and rates management. Performing quotes and invoices. Payments control. Customer Support before, during and post travel.

  • Front Desk Agent

    Meliá Hotels International - Madrid, Spain

    Front Office reception
    January 2014 - May 2014 · 5 months

    Allocating and blocking rooms for arrivals. Check-in / Check-out. Bookings management. Charging consumed services to the client account. Credit control. Customer support before, during and post travel.

  • Booking and Front Desk Agent

    Meliá Hotels International - Seville, Spain

    Front Office reception
    May 2013 - August 2013 · 4 months

    Bookings and rates management, B2B & B2C clients through different GDS and different channels as Booking.com, Expedia, Trip Advisor, etc. Analysis of hotel occupation. Daily forecasts and analysis of no-shows. Allocating and blocking rooms for arrivals. Check-in / Check-out. Credit control. Customer support before, during and post travel

Education

  • MBA- Master of Business Administration (Tourism Management and Marketing Management)

    ESERP Business School - Madrid, Spain

    October 2013 - June 2014

    This studies program is formed by two Masters' degree: a Master's degree in Tourism Management and a Master's degree in Marketing and Commercial Management.

  • Tourism Degree

    Universidad de Sevilla - Hospitality and Tourism Management - Seville, Spain

    September 2009 - June 2013

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%

Skills

  • Adobe Photoshop
  • Balanced Scorecard
  • Business Intelligence
  • Business Strategy
  • Communication skills
  • E-commerce
  • E-mail Marketing
  • Emotional Intelligence
  • English
  • Excel-Word-PowerPoint
  • Google Analytics
  • Hotel Booking
  • Hotel reception
  • Initiative
  • Marketing Research
  • MICE
  • Online Marketing
  • Opera PMS
  • Outlook
  • PMS SIHOT
  • Proactive
  • SEM
  • SEO
  • Social Media Marketing
  • Social Networking
  • Teamwork
Connections
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
Philipp Gaertner
Regional Acquisition Manager - North & Central Europe at Hotelbeds Group
Simone Pedrini
Back & Front Office reception at Hotel & SPA Internazionale Bellinzona
View 4 connections
Following
The Dorchester Hotel
London, United Kingdom
Dorchester Collection
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onefinestay
London, United Kingdom
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