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A tourism and marketing professional looking for a new opportunity to build a career in Marketing.
With a desire for laying the ground work for a company's success by analyzing their customers’ profile and intents so that organizations can better understand their customers' behavior and build a lasting relationship with them.
A person with determination and commitment in all tasks undertaken. Focused on investing time in her career development, always in search for learning new skills.
An upbeat and very dynamic person, with initiative, a great spirit of teamwork and with a goal-oriented nature what means she is always able to meet targets and overcome new challenges.
Client Services Agent
Tourico Holidays - London, United KingdomCustomer ServiceJune 2017 - Now · 1 year and 6 months
Successfully and accurately solving clients and suppliers enquires via email and by phone to achieve daily and monthly targets and KPIs. Monitoring bookings, liaising with suppliers and clients to provide solutions, making the right decision for each part involved. Dealing with rate and functional discrepancies from hoteliers including reviewing contracts and liaising with colleagues in other departments to resolve the challenges Analyzing multi-currency issues coming from virtual credit card payments
MICE Sales Coordinator
Palladium Hotel Group - Madrid, SpainSales & MarketingJuly 2014 - August 2015 · 1 year and 2 months
Receiving and converting incoming enquires to achieve targets and maximize revenue. Performing prepaid contracts, analysis, monitoring and loyalty of accounts. Seeking new opportunities to increase sales and conversions within the team. Building strong relationships with customers to fully understand their needs. Making the commercial and promotional actions marked in the international sales plan.
Grimaldi Logistics Spain - Madrid, SpainAdministration & GeneralJune 2014 - July 2014 · 2 months
Bookings and rates management. Performing quotes and invoices. Payments control. Customer Support before, during and post travel.
Front Desk Agent
Meliá Hotels International - Madrid, SpainFront Office receptionJanuary 2014 - May 2014 · 5 months
Allocating and blocking rooms for arrivals. Check-in / Check-out. Bookings management. Charging consumed services to the client account. Credit control. Customer support before, during and post travel.
Booking and Front Desk Agent
Meliá Hotels International - Seville, SpainFront Office receptionMay 2013 - August 2013 · 4 months
Bookings and rates management, B2B & B2C clients through different GDS and different channels as Booking.com, Expedia, Trip Advisor, etc. Analysis of hotel occupation. Daily forecasts and analysis of no-shows. Allocating and blocking rooms for arrivals. Check-in / Check-out. Credit control. Customer support before, during and post travel
MBA- Master of Business Administration (Tourism Management and Marketing Management)
ESERP Business School - Madrid, SpainOctober 2013 - June 2014
This studies program is formed by two Masters' degree: a Master's degree in Tourism Management and a Master's degree in Marketing and Commercial Management.
Universidad de Sevilla - Hospitality and Tourism Management - Seville, SpainSeptember 2009 - June 2013
SpanishNative or fluent100%
- Adobe Photoshop
- Balanced Scorecard
- Business Intelligence
- Business Strategy
- Communication skills
- E-mail Marketing
- Emotional Intelligence
- Google Analytics
- Hotel Booking
- Hotel reception
- Marketing Research
- Online Marketing
- Opera PMS
- PMS SIHOT
- Social Media Marketing
- Social Networking