Cristina Cavicchi

Cristina Cavicchi

Guest Relations Manager at Costa Crociere
Lives in Florence, Italy

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About me

Strong communication and interpersonal skills, together with a natural emphatic inclination, enable of successfully establish and manage relationship with customers. Action orientated attitude with a proactive approach to problem solving and decision making. Remarkable organisational skills. Excellent capacity to manage challenging and stressful circumstances. Reliable team worker. Constantly focused to goals achievements and adept in opportunities to enhance business performance. Passionate in working in a multicultural environment with an unfailing adaptable approach. Hands-on attitude.

Experience

21 years and 9 months

  • Guest Relations Manager

    Costa Crociere - Florence, Italy

    Reception
    March 2015 - Now · 9 years and 2 months

    Front Office/Receptionist/Guest Relations

  • Product Director

    Kehilian Ltd., Zuhair Murad, Bianchi e Nardi 1946, Fibel Group

    Management
    March 2015 - Now · 9 years and 2 months

    * Market research and branding positioning, set up of "range plans" * Re-establishing relationship with manufactures and selected suppliers * For Bianchi e Nardi 1946: coordination of the Flagship Store opening

  • Head of Product Development, Production

    Stefano Ricci - Florence, Italy

    Sales & Marketing
    September 2011 - September 2014 · 3 years and 1 month

    Worked with Creative Director for the brand awareness implementation Coordinated a team of internal of 6 people and external Manufacturers

  • Head of Product Development and Production Manager - Leather Goods

    Stefano Ricci Spa - Florence, Italy

    Management
    September 2011 - September 2014 · 3 years and 1 month

    * Rebranding: co-working with the Creative Director for the conception of a "new logo" * Range plans management, salesman samples and production coordination * Establishing price lists according to company margin requirements * E-Commerce launch in 2012 * Turnover increase: from €1 Million to €15 Million Retail volume. Managing the re-engineering of all production processes that brought a significant reduction to the "time to market" and a relevant cut down of production costs to maximize the company margins

  • Brand Manager

    Roberto Cavalli - Florence, Italy

    Sales
    February 2008 - July 2011 · 3 years and 6 months

  • General Merchandise Manager

    Aquascutum - London, United Kingdom

    Management
    February 2007 - January 2008 · 1 year

  • General Merchandise Manager

    Aquascutum - London, United Kingdom

    Management
    February 2007 - December 2007 · 11 months

    * Planning content of seasonal ranges (number of options, price points, concept of the season) * Working with the creative team to ensure collection development process, managing six PM * Negotiation of prices with the various manufacturers in order to maintain target margins * Visiting and coordinating licensees to ensure match of the collection requirements and brand identity * Fitting implementation to ensure more contemporary and appealing collections

  • Senior Product Manager

    Pringle of Scotland - London, United Kingdom

    Marketing
    February 2004 - January 2007 · 3 years

  • WW Leather Goods Merchandiser

    Gucci - Florence, Italy

    Retail
    November 2001 - November 2003 · 2 years and 1 month

    From February 2001 to November 2001 Showroom Salespersoon. From November 2001 to November 2003 LLG Merchandiser

  • WW Merchandiser

    Gucci - Florence, Italy

    Retail
    November 2001 - November 2003 · 2 years and 1 month

    * Analyzing sales results/stock of DOS to identify trends and opportunities for re-orders * Reviewing of retail prices to optimize commercial viability and financial margins * Reporting on market and competitor activities * Co-operation with the design office for new collection development * Presentation of collections and guidelines to Buyers and Key customers during sales campaigns * Collaboration with PR office in creating seasonal collection catalogues * Reviewing purchase orders with Buyers and GMM, selected mark down and carry-over items * Luggage category penetration increased from 7% to 11%, to a total turnover of €85 Million Euros Retail

Education

  • "Management Skills" master by HR

    Roberto Cavalli

  • Hospitality

    Accademia Marina Mercantile Italiana - Genoa, Italy

    August 2018 - October 2018

    Hospitality for Cruises

  • Master in "Hospitality

    Accademia Italiana Marina Mercantile; Genova; C.M.A. Sistemi Antincendio Srl

    July 2018 - September 2018

  • Interior Design

    Accademia Cappiello - Florence, Italy

    October 2014 - March 2015

  • Master “Management Skills”

    HR Italia - Florence, Italy

    February 2008 - July 2008

    Business/Managerial Economics

  • Diploma Tourism & Hospitality

    Istituto Tecnico per il Turismo - Florence, Italy

    September 1981 - July 1986

    Three foreign languages: English, French and German. History of Art, Law and Economy.

Languages

4 languages

  • Italian

    Native or fluent

  • English

    Native or fluent

  • French

    Full professional

  • German

    Limited working

Personal information

Nationalities

  • Italian

Work Permits

  • European Union

Date of birth

September 23rd 1977

Driving License

Yes

Skills

7 skills

  • Good communicator
  • Good decision maker
  • Good interpersonal skills
  • Managing a team
  • Planning and organization
  • Resolving problems
  • Team worker

Additional Information

1 information shared

  • STWC95

    Survival training courses for Seafarers

Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Andrea Di Cocco
Restaurant Manager at Ristorante Officina
View 8 connections
Following
IECD - Institut Européen de Coopération et de Développement Intercontinental Bora Bora Resort Thalasso Spa Constance Ephelia Resort
Other members
July Lena
Rome, Italy
Paula Uriarte
Florence, Italy
Cristina Grumeza
Florence, Italy
LAURA ROCA TICO
Florence, Italy
View more
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