Cristina Escribano Martín

Bilingual personal assistant / customer service representative at Topcon Precision Agriculture Europe
Lives in Madrid, Spain
over 6 months ago

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Spanish native with a bachelor's degree in Tourism and a bachelor's in English studies degree. Looking for a traineeship in Room Division (Front office) in California as I always enjoyed working for a luxury hotel in Madrid. I speak English, French and a bit of Italian.

Experience

  • Bilingual personal assistant / customer service representative

    Topcon Precision Agriculture Europe - Madrid, Spain

    Customer Service
    June 2014 - Now · 4 years and 7 months

    • Organizing travel including hotels, flights, restaurants and visas • Agenda management, calendar, conference call set up, call filtering • Organizing meetings, events, trade shows and caterings for meetings • General office and administrative duties • Invoicing; generating weekly and monthly reports • Knowledge in CRM’s (Microsoft Dynamics Axapta, Salesforce) • Deliver customer service mostly through email but also through phone • Manage and track online orders for customers in all markets • Coordinate with the logistics centers in USA, transportation and logistics needs • Manage Return Material Authorization (RMA), credits, warranty claims, sales orders • Preparation of international exporting shipping paperwork

  • Travel Agent

    Marsans - Madrid, Spain

    Tourism
    February 2008 - July 2011 · 3 years and 6 months

    • Dealing with customer queries, complaints and refunds • Providing advice about visas or passports • Planning and selling transportations (train, flight, bus tickets) and other travel services such as itinerary tour packages • Booking transportation, making hotel reservations and collect payment / fees • Basic knowledge of Amadeus

  • Front desk receptionist

    Hotel Hesperia Madrid - Madrid, Spain

    Front Office reception
    June 2007 - August 2008 · 1 year and 3 months

    • Welcome and fulfill the check-in process for guests by confirming reservations, assigning rooms and issuing and activating room keys. • Walk-in reservations. • Complete the check-out process for departing guests using the hotel system (SAP). • Coordinate with housekeeping to track readiness of rooms for check-in. • Supply guests with directions and information regarding local areas of interest. • Answer and process all guest calls, messages, requests, questions or concerns. • Count bank at the end of shift. • Beginning of internship rotating between Guest relations, Reservations and housekeeping.

Education

  • Bachelor's in English

    Universidad Complutense de Madrid - Madrid, Spain

    September 2009 - June 2013

  • Bachelor's in Tourism

    Universidad Rey Juan Carlos Hospitality and Management in Tourism - Fuenlabrada, Spain

    September 2005 - June 2008

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%
  • Italian
    Limited working
    40%

Skills

  • Axapta
  • Great customer service
  • Organizing events
  • Salesforce CRM Tool
  • SAP
Following
Iberostar Group
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Dorchester Collection
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