Cristina Exposito Garcia

Cristina Exposito Garcia

Assistant General Manager at Iberostar
Lives in Valencia, Spain
over 6 months ago

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Professional who is looking forward to implementing the knowledge gained during all these years and continue my career in Hospitality to soon become the Hotel Manager I always wanted to be.

Experience

  • Assistant General Manager

    Iberostar - Estepona, Spain

    Management Trainee
    May 2018 - October 2018 · 6 months

  • Reception Manager

    The Rathbone Hotel - London, United Kingdom

    Front Office reception
    December 2015 - August 2017 · 1 year and 9 months

    • Making sure the reception staff is delivering excellent customer service. • Leading, monitoring and motivating the team, providing guidance and support. • Meeting and greeting guests on arrival. • Managing budgets to ensure the department runs profitably. • Recruiting, training and developing staff. • Reviewing existing standards and procedures while implementing new practices. • Analysing and keeping records of guest´s feedback on questionnaires, TripAdvisor, different social media platforms and taking action if necessary. • Producing and amending the reception rota. • Reviewing uniform requirements and find new suppliers if needed. • Office duties such as checking commissions, invoices, etc.

  • Duty Manager

    The Rathbone Hotel - London, United Kingdom

    Administration & General
    May 2015 - August 2017 · 2 years and 4 months

    • Ensuring that the highest levels of hospitality and service are provided. • Maintaining all operational standards and company policies. • Assisting different departments if needed. • Taking care of VIP guests during their entire stay. • Handling, recording and following up management issues or emergencies that arise. • Conducting any Health and Safety procedures (including floor walks, food safety investigations, etc.).

  • Bar Manager

    Surbiton Hockey Cluyb - London, United Kingdom

    Administration & General
    January 2013 - August 2014 · 1 year and 8 months

    • Dealing with customers. • Food and beverages preparation. • Pricing, cost control and stocktaking. • Organizing events. • Recruiting, training and developing staff. • Managing staff duties and rota.

  • Hotel Receptionist

    AC Hotels - Córdoba, Spain

    Front Office reception
    February 2010 - June 2010 · 5 months

  • Hotel Receptionist

    Paradores de Turismo de España SA - Córdoba, Spain

    Front Office reception
    February 2009 - June 2010 · 1 year and 5 months

Education

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • French
    Notions
    20%

Skills

  • Complaint Handling
  • Exceptional Customer Service
  • Leadership/Management
  • Micros PMS
  • Opera PMS
  • Prestige
Connections
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Krisantus Sutrisno
Intern at Four Seasons Hotel
Following
Booking.com
Amsterdam, Netherlands
Other members
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Barcelona, Spain
Laura Gil Revuelto
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Fátima Antón
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