Cristina Jimenez de la Espada

Cristina Jimenez de la Espada

Student from Ostelea - School of Tourism and Hospitality
Lives in Barcelona, Spain
over 6 months ago

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I am a person motivated by giving the best of me in my personal and professional life.

I have a solid professional ethic and a positive attitude. I offer high efficiency in fast-paced job environments. I am friendly, optimistic and emphatic.

Always eager to learn more tricks from anyone - regardless of the industry, they're working in. I love to learn new things and improve my skills, so I learn quickly and provide excellent results soon.

Besides, I love world traveling for leisure but also for business, I am enthusiastic about learning from other cultures, so I love to work in an international environment workplace.

Experience

  • Supervisor of Operations

    MFlex Rent a Car - Barcelona, Spain

    Tourism
    April 2017 - July 2018 · 1 year and 4 months

    ES: Responsable del equipo de Operaciones de rent a car con servicio y flota premium. Experiencia como Operations supervisor a cargo de un equipo de cinco personas, gestión del planing diario, control de la flota, gestiones administrativas, creación de presupuestos, selección de personal, gestión de contratos, funciones comerciales, gestión y tramitación de sanciones de tráfico, control del “pricing”, formación de nuevos empleados, atención al cliente, etc. // EN: Operations team supervisor in a premium fleet and service rent a Car. Experience as Operations supervisor in charge of five people team, I did the daily planning, the fleet control, administrative procedures, and the budget creation management. Also, I did commercial and marketing functions, I controlled the pricing, I supervised the customer service team, and I was responsible for processing the traffic sanctions. Finally, I did the selection and training of new employees.

  • Luxe travel agency trainee

    Tandem Luxury Travel (Bestours) - Barcelona, Spain

    Tourism
    October 2016 - December 2016 · 3 months

    ES: Período de prácticas profesionales de la universidad, donde mis funciones principales fueron dar soporte a los agentes de viajes, creando itinerarios de viaje personalizados y preparando y enviando documentaciones a los clientes. EN: Professional internship period, where my primary functions were supporting the travel agents, creating personalized travel itineraries. Also, I prepared and sent the proper documentation to clients.

  • Restaurant Cashier and receptionist

    Moncho's - Barcelona, Spain

    F&B other
    November 2010 - January 2016 · 5 years and 3 months

    ES: Experiencia en varios locales de dicha empresa, en los cuales realizaba funciones principalmente de cajera y recepcionista, donde llevaba a cabo el cobro al cliente, apertura y cierre de caja, atención telefónica, gestión de reservas, confección de menús, control de stock con su correspondiente inventario y captar, recibir e informar a clientes. // EN: I had experience in several premises of the said company, in which I performed functions mainly as cashier and receptionist. Where I carried out the payment to the client, I controlled the cash; I worked on the telephone service, I managed the bookings schedule, I helped on the menus preparation, I monitored the stock by doing inventories and orders to the providers. Also, I was given excellent customer service to the clients

  • Sales & Marketing Assistant

    The Phone House - Barcelona, Spain

    Retail
    August 2008 - May 2009 · 10 months

    ES: Realicé funciones de comercial y atención al cliente. Además realizaba tareas administrativas de la tienda como confeccionar informes de ventas, hacer ingresos, apertura y cierre de caja y realizar contratos y activaciones de servicios de telefonía e internet. EN: I did commercial and customer service functions. I also performed administrative tasks of the store such as making sales reports, open and close the cash machine and make telephone and internet agreements and activations.

Education

  • Programa superior. Organización de Eventos, Protocolo y MICE

    Ostelea - School of Tourism and Hospitality - Barcelona, Spain

    October 2018 - Now

    Programa superior. Organización de Eventos, Protocolo y MICE Ostelea, EAE Business School, Universitat de LLeida

  • Tourism and Leisure Degree

    Ostelea - School of Tourism and Hospitality - Barcelona, Spain

    October 2016 - Now

    Grado Turismo internacional y gestión del ocio Ostelea, EAE Business School, Universitat de LLeida

  • Certificado de Acceso a la Universidad +25

    Universitat Autonoma de Barcelona - Barcelona, Spain

    March 2016 - March 2016

    Certificado de Acceso a la Universidad para mayores de 25 años

Languages

  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Professional working
    60%
  • Russian
    Notions
    20%

Skills

  • Ability to empathize
  • Ability to work independently
  • Ability to work well under pressure
  • Actitud positiva
  • Always eager to learn
  • B2B
  • B2C
  • Curious
  • Easy learner
  • F&B skills
  • Flexible and proactive
  • Food and Beverage
  • Friendly and positive
  • Good team leader
  • Great customer service
  • great professional ethics
  • habilidad comunicativa
  • interés por aprender
  • Managing a team
  • Native spanish
  • Optimist
  • Organizing events
  • Polivalente
  • Quick learner
  • Self Motivated
  • Support team
  • Tourism
  • Turismo
  • Versatile
  • - Versatility
  • Work well in a team
  • Work well independently
Following
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