Cristina Jimenez de la Espada

Student from Ostelea - School of Tourism and Hospitality

Lives in Barcelona, Spain

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About me

My name's Cristina, and I'm looking for new challenges and projects worldwide.

I am a person motivated by giving the best of me in my personal and professional life.

I have a solid professional ethic and a positive attitude. I offer high efficiency in fast-paced job environments. I am friendly, optimistic and emphatic. Furthermore, I am a team player but I offer good results working alone too.

Always eager to learn more tricks from anyone - regardless of the industry, they're working in. I love to learn new things and improve my skills, so I learn quickly and provide excellent results soon.

Besides, I love world traveling for leisure but also for business, I am enthusiastic about learning from other cultures, so I love to work in an international environment workplace.

Experience

7 years and 8 months

Operations and Customer service Supervisor

MFlex Rent a Car - Barcelona, Spain

Tourism

April 2017 - July 2018 · 1 year and 4 months

ES: Responsable del equipo de Operaciones de rent a car con servicio y flota premium. Experiencia como Operations supervisor a cargo de un equipo de cinco personas, gestión del planing diario, control de la flota, gestiones administrativas, creación de presupuestos, selección de personal, gestión de contratos, funciones comerciales, gestión y tramitación de sanciones de tráfico, control del “pricing”, formación de nuevos empleados, atención al cliente, etc. // EN: Operations team supervisor in a premium fleet and service rent a Car. Experience as Operations supervisor in charge of five people team, I did the daily planning, the fleet control, administrative procedures, and the budget creation management. Also, I did commercial and marketing functions, I controlled the pricing, I supervised the customer service team, and I was responsible for processing the traffic sanctions. Finally, I did the selection and training of new employees.
Luxe travel agency trainee

Tandem Luxury Travel (Bestours) - Barcelona, Spain

Tourism

October 2016 - December 2016 · 3 months

ES: Período de prácticas profesionales de la universidad, donde mis funciones principales fueron dar soporte a los agentes de viajes, creando itinerarios de viaje personalizados y preparando y enviando documentaciones a los clientes. EN: Professional internship period, where my primary functions were supporting the travel agents, creating personalized travel itineraries. Also, I prepared and sent the proper documentation to clients.
Restaurant Cashier and receptionist

Moncho's - Barcelona, Spain

F&B other

November 2010 - January 2016 · 5 years and 3 months

ES: Experiencia en varios locales de dicha empresa, en los cuales realizaba funciones principalmente de cajera y recepcionista, donde llevaba a cabo el cobro al cliente, apertura y cierre de caja, atención telefónica, gestión de reservas, confección de menús, control de stock con su correspondiente inventario y captar, recibir e informar a clientes. // EN: I had experience in several premises of the said company, in which I performed functions mainly as cashier and receptionist. Where I carried out the payment to the client, I controlled the cash; I worked on the telephone service, I managed the bookings schedule, I helped on the menus preparation, I monitored the stock by doing inventories and orders to the providers. Also, I was given excellent customer service to the clients
Sales & Marketing Assistant

The Phone House - Barcelona, Spain

Retail

August 2008 - May 2009 · 10 months

ES: Realicé funciones de comercial y atención al cliente. Además realizaba tareas administrativas de la tienda como confeccionar informes de ventas, hacer ingresos, apertura y cierre de caja y realizar contratos y activaciones de servicios de telefonía e internet. EN: I did commercial and customer service functions. I also performed administrative tasks of the store such as making sales reports, open and close the cash machine and make telephone and internet agreements and activations.

Education

Currently studying

Programa superior. Organización de Eventos, Protocolo y MICE

Ostelea - School of Tourism and Hospitality - Barcelona, Spain

October 2018 - Now

Programa superior. Organización de Eventos, Protocolo y MICE Ostelea, EAE Business School, Universitat de LLeida
Tourism and Leisure Degree

Ostelea - School of Tourism and Hospitality - Barcelona, Spain

October 2016 - Now

Grado Turismo internacional y gestión del ocio Ostelea, EAE Business School, Universitat de LLeida
Certificado de Acceso a la Universidad +25

Universitat Autonoma de Barcelona - Barcelona, Spain

March 2016 - March 2016

Certificado de Acceso a la Universidad para mayores de 25 años