Cristina Rodríguez Carreras

Cristina Rodríguez Carreras

Sales Support Specialist at Marriott London Complex
Lives in London, United Kingdom
over 6 months ago

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Experience

  • Sales Support Specialist

    Marriott London Complex - London, United Kingdom

    Sales & Marketing
    April 2017 - Now · 1 year and 11 months

    • Providing administrative support to the sales function within both Group and C&B segments. • Researching the key city demand drivers and creating a calendar of events to use and to prospect for new group and catering leads. • Pulling daily production reports and working with the Account Director to use as a prospecting tool for finding new potential business leads. • Assisting Group and C&B team in preparing for FAM trips, key site inspections and client events, liaising with the appropriate sales person and hotel operation teams and attending as required. • Maintaining a data base of local third party agencies and DMCs in which you will manage the relationship and incoming enquiries, bookings and site inspections. • Preparing reports such as the rebooks, all the bookings generated by an account to prospect more business and other ad hoc reports as required. • Assisting the Group and C&B proactive sales team when they are out of the office on business trips or annual leave - responsible for managing out of office requests from emails and phone calls and filtering or actioning as required. • Maintaining full knowledge of the competitive sets of the Central London hotels and monitoring competitor activity. • Familiarizing with all hotel operations and ensure effective communication between departments to ensure delivery of excellent guest service as appropriate. • Attending weekly sales meeting and other meetings as required. • Assisting to the Senior Sales Manager, Social Events with the preferred caterers (Kosher, African, Caribbean and Asian). • Ensuring the site visit guidelines are updated with all the new hotel products, policies, etc.

  • Event Sales Coordinator

    Hotel du Vin - London, United Kingdom

    Events
    August 2016 - March 2017 · 8 months

    • Taking phone calls, e-mails and website’s enquiries and putting them in the system adhering to company policies. • Sending proposals, chasing enquiries and assuring to be converted as confirmed events. • Arranging show arounds with potential clients to engage with them and taking business. • Working closely with the Events manager and Sales manager in order to maximize the revenue and achieving the targets established by the company. • Full knowledge of all function room features, capacities and set ups, room hires, packages, promotions and overall hotel product. • Ensuring all the functions sheets have been updated and communicate to the concerning departments (Operations & Kitchen & Sommelier & Front Office). • Delivering an excellent guest service and exciding guest’s expectations. • Maximizing opportunities for upselling the food & beverage in the events. • Handling complaints. • Communication with all departments in order to ensure clients’ enquiries are met. • Seeking client’s feedback after the event.

  • Reservations Sales Agent

    Crowne Plaza London Docklands - London, United Kingdom

    Reservations
    March 2015 - July 2016 · 1 year and 6 months

    • Delivering an excellent guest service and exciding guest’s expectations over the phone and online enquiries. • Conducting efficiently all reservation calls adhering to company standards. • Responsible to manage booking’s requests (via e-mail, telephone and fax). • Maximizing opportunities for upselling and cross-selling the rooms and hotel facilities to ensure the budgeted figures are achieved. • Full knowledge of all rates, packages, promotions, room types and overall hotel product. • Communication with all departments in order to assure guest’s enquiries are met. • Working closely with Reservations manager, Revenue manager and C&E departments ensuring the hotel meets the revenue targets and company objectives. • Handling complaints. • Participating in all departmental meetings and company trainings programs. Key achievements: exceeding monthly the budget target established by the company.

  • Front Desk Clerk

    The Landmark London - Europe

    Other
    May 2012 - February 2015 · 2 years and 10 months

    • Managing guest check-in and check-out. • Responsible for invoicing process, cashing procedures and billing of accounts. Transmit credit card batches. • Delivering excellent customer service in line with hotel quality standard and handling guests’ complaints. • Upgrading and upselling the rooms and promoting the hotel facilities. • Being knowledgeable with the different guest rooms. • Completing the auditing procedures with accuracy and attention to detail. • Keeping up to date with all hotel products, services, pricing and promotional offer. • Training new staff.

  • Front Desk Clerk

    Diagonal Port Hotel (Rafael Hotels) - Europe

    Other
    October 2011 - April 2012 · 7 months

    • Managed delivery of conferences and receptions for top multinational companies including organisation of the rooms, agreement on facilities and leading relationships with suppliers. • Managed guest check-in and check-out. • Ensured excellent customer service. • Managed invoicing and cash audit. • Booking management (via e-mail, fax, telephone, on-line booking websites). • Responsible to resolve overbooking issues ensuring excellent customer service and overseeing the image and reputation of the hotel.

  • Front Desk Clerk

    Gran Ronda Hotel - Europe

    Other
    July 2008 - October 2011 · 3 years and 4 months

    • Managed guest check-in and check-out. • Responsible to manage booking requests (via e-mail, telephone, fax). • Developed understanding of the invoicing and cash audit processes • Responsible to update hotel information in the system to increase selling opportunities by maintaining rates and promotions, improve staff efficiency by reducing customer enquiries on hotel availability and improving customer service by publishing latest information and additional hotel facilities. • Supervised quality control process and loan payment reports. • Managed travel agencies commissions in the sales process. • Managed group bookings: chase bookings on dates given, completing details with room lists, blocking rooms and following accounting instructions.

  • Front Desk Clerk

    NH Master Hotel - Europe

    Other
    December 2007 - April 2008 · 5 months

    • Managed guest check-in and check-out. • Responsible to process bookings (via e-mail, telephone, fax). • Responsible to complete invoicing processes and cash audit requirements • Participated in the organisation of hotel congress by taking ownership of operational and administrative tasks (suppliers, email communications and enquiries)

  • Conference & Event Assistant

    Hesperia Sant Just Hotel - Europe

    Other
    April 2005 - July 2006 · 1 year and 4 months

    • Developed projects from proposal up to delivery, including First-rates (memorandums), banquets, wedding receptions, congress and conferences • Managed operational and administrative functions (logging of enquiries, chase, follow up & invoice/credit procedural standard) to ensure projects are delivered efficiently. • Delivered projects on time, within budget and meeting expectations and targets. • Developed and maintained internal relationships with all departments and external customer relationships. • Negotiated prices with suppliers to book equipment and supplies. • Attended weekly and monthly Revenue and interdepartmental meetings. Responsible to close and follow up meeting actions. • Ensured excellent customer service and quality delivered. Produced company standard reports within agreed timelines.

Education

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Italian
    Full professional
    80%
  • French
    Notions
    20%

Other

  • Other skills

    Other skills

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