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I love interacting with people and am very driven by a cultural interest, that is what made me pursue tourism.
I am a career oriented individual, who is very organised, polyvalent and ready for a new challenge.
Front Desk Agent
Grosvenor House, A JW Marriott Hotel - London, United KingdomFront Office receptionNovember 2017 - Now · 1 year and 2 months
Check Out/Check in procedures Time management and Rooms accounting controll Rooms management & Night Auditor Handle of Guest Requests and Complaints Responsable for Departmental Training.
Front Office Agent
Pine Cliffs, A Luxury Collection Resort by Marriott International - Albufeira, PortugalFront Office receptionMarch 2017 - August 2017 · 7 months
Check Out/Check in procedures; Groups arrivals and departures management; Cashiering and Currency Exchange; Rooms management; Handle of Guest Requests and Complaints. .
Quinta de Catralvos - Azeitão, PortugalAdministration & GeneralMay 2016 - February 2017 · 10 months
Recepcionist / Reservations Agent; Event Manager Assistant; Management Assistant / Suppliers Contact; Billing.
Reservations Agent Trainee
Minor Hotel Group - Lisbon, PortugalReservationsJanuary 2016 - April 2016 · 4 months
Audit and quality control. · 150 reservations audited in average daily; I was able to recover over 100 000€ in corrections.
Recreation & SPA Trainee
The Ritz-Carlton Abama - Santa Cruz de Tenerife, SpainRecreation & LeisureJuly 2015 - January 2016 · 7 months
· Ritz Kids Coordinator /Recreation Ambassador · Spa Receptionist; Cross Training in Group Sales Department Nominated Trainee 5 stars.
Leisure Management and Tourism Entertainment
ESHTE Escola Superior de Hotelaria e Turismo do Estoril [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Estoril, PortugalSeptember 2012 - September 2015
Practical degree with two approaches: · Planning, management and production of events at public/private and tourism enterprises; · Coordination and control of different tourism areas at hospitality and tourism businesses.
PortugueseNative or fluent100%
EnglishNative or fluent100%
- MS Excel
- MS Word, advanced
- Opera PMS