Cristina Santos

Cristina Santos

Front Desk Agent at Grosvenor House, A JW Marriott Hotel
Lives in London, United Kingdom
over 6 months ago

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I love interacting with people and am very driven by a cultural interest, that is what made me pursue tourism.

I am a career oriented individual, who is very organised, polyvalent and ready for a new challenge.


  • Front Desk Agent

    Grosvenor House, A JW Marriott Hotel - London, United Kingdom

    Front Office reception
    November 2017 - Now · 1 year and 2 months

    Check Out/Check in procedures Time management and Rooms accounting controll Rooms management & Night Auditor Handle of Guest Requests and Complaints Responsable for Departmental Training.

  • Front Office Agent

    Pine Cliffs, A Luxury Collection Resort by Marriott International - Albufeira, Portugal

    Front Office reception
    March 2017 - August 2017 · 7 months

    Check Out/Check in procedures; Groups arrivals and departures management; Cashiering and Currency Exchange; Rooms management; Handle of Guest Requests and Complaints. .

  • Management Assistant

    Quinta de Catralvos - Azeitão, Portugal

    Administration & General
    May 2016 - February 2017 · 10 months

    Recepcionist / Reservations Agent; Event Manager Assistant; Management Assistant / Suppliers Contact; Billing.

  • Reservations Agent Trainee

    Minor Hotel Group - Lisbon, Portugal

    January 2016 - April 2016 · 4 months

    Audit and quality control. ·         150 reservations audited in average daily; I was able to recover over 100 000€ in corrections.

  • Recreation & SPA Trainee

    The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain

    Recreation & Leisure
    July 2015 - January 2016 · 7 months

    ·         Ritz Kids Coordinator /Recreation Ambassador ·         Spa Receptionist; Cross Training in Group Sales Department Nominated Trainee 5 stars.



  • Portuguese
    Native or fluent
  • English
    Native or fluent
  • Spanish
    Full professional
  • French
    Limited working


  • ArcGis
  • empower
  • Guestware
  • MS Excel
  • MS Word, advanced
  • Mystique
  • Opera PMS
  • Sihot
  • StarGuest
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