Crizaldy Mariano

Crizaldy Mariano

Front Office Telephone Operator at Golden Tulip Seeb
Lives in Muscat, Oman
over 6 months ago

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"I have been in the customer service and hospitality industry for the past five years. My most recent experiences have been handling telephone calls in the high tech industry, doing check in and check out, making reservation via email, walk in or over the phone. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect and serving with the people. In my last job, I formed some significant customer relationships resulting to increase our sales." I really enjoyed the work that I did; I’d love the chance to dig in much deeper with one specific customer service and hospitality industry. "My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time." My personal objectives are to be the best at whatever I do. To perform at the highest level that produces concise, excellent results. I am very analytically minded, problem solving is my specialty. My goals are simple; my contribution to the company would have an impact that not only benefits the company as a whole, but also those individuals that I am around. To be an asset, rather than a liability. I am always eager to learn new methods and procedures, and have implemented continuous improvement techniques in my past positions that increased productivity. I like working with people and enjoy group projects, but am also a self-starter who doesn’t mind working on my own. I spend my free time with my family. "What I am looking for now is a company that values customer relations, where I can join a strong team and have a positive impact on customer retention and sales, to get involved with a company that has its goals set on excellence and a progressive attitude toward itself and its clients.

Experience

  • Front Office Telephone Operator

    Golden Tulip Seeb - Muscat, Oman

    Front Office reception
    September 2013 - October 2018 · 5 years and 2 months

    As a Telephone Operator you are handling calls and speak clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel.

  • Front Office Receptionist

    Golden Tulip Seeb - Muscat, Oman

    Front Office reception
    September 2013 - October 2018 · 5 years and 2 months

    As a Front Office Receptionist you have to manage front desk on a daily basis and to perform variety administrative and clerical task. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations and ensuring that every guest’s stay will be a memorable experience.

  • Sales Associate

    Centro Department Store - Solano, Philippines

    Retail
    May 2008 - May 2010 · 2 years and 1 month

    As a Sales Associate you are providing a professional selling retail products and goods, greet customers on arrival then assist the customer with any questions they have about the purchase they want to make. They often help the customer with returns, refunds, and resolve common complaints.

Education

  • Bachelor of Science in Information Technology

    Isabela State University Jones Campus - Muscat, Oman

    June 2010 - April 2013

    Advanced PC skills in learning PC programming languages and techniques, including Visual Basic, C++, Java, JavaScript, and HTML. Focus will be placed on the development of general employability skills in PC programming, program development and project-management skills.

Languages

  • Filipino
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Good analytical skills
  • Good interpersonal skills
  • Good people skills
  • Good telephone manner
  • Great customer service
  • Knowledgeable in MS Office
  • Opera System
  • Telephone skills

Other

  • Job Certificate

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