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Key strengths: 9 years of International Hospitality Sales experience (4*, 5* and luxury) / strong Customers relationship focus / International MICE and LEISURE expertise (US and EMEA) / Resilience and competitive approach to achieve targets / Open mentality with always a positive Can Do attitude / Team Leader and Motivator with a Passion for Hospitality and Customer Service.
Director of Sales
Hilton Molino Stucky Venice - Venice, ItalySales & MarketingApril 2015 - Now
5 star 379 rooms 2500 m2 conference space 4 restaurants and Skyline Rooftop Bar Fitness & Spa Rooftop Swimming Pool *Awarded Europe's & Italy's Leading Conference Hotel - Responsible for coaching and management of on-property sales team consisting of 3 sales managers and 1 coordinator in the business development department. - Responsible for setting sales strategies in all segments, in collaboration with Revenue Manager. - Responsible for driving MICE market from US while overlooking actions and results of other markets of team Sales Managers. - IBT, MICE and LEI account management with focused revenue driven strategies, applicable contract handling. - Daily, weekly and monthly participation to Business Development Meetings to assist in pricing strategy and initiation of creative sales actions, based on market developments. - Organise and attend sales calls, educational weekends, client entertainment events, industry trade shows and forums.
Asst. Director of Sales
Hilton Athens - Athens, GreeceSales & MarketingJanuary 2013 - April 2015
5 Star 506 Rooms 6000 m2 meeting space 3 Restaurants Rooftop Galaxy Bar Fitness and Spa 2 swimming pools *Awarded Greece's Leading Business Hotel • Responsible for MICE, Leisure & IBT segments of markets UK, Benelux, France, Germany and UAE. • Supportive in building the sales plan by including sales targets based on market analysis. • Developing and designing attractive offers and packages for MICE contacts and travel agents. • Sales activity plans, SWOT analyses, BFM meetings, BD meetings, SAP reporting. • Monitoring and analysing sales results for respective markets. • Expanding database and managing contacts, carry out account prospection. • Implementation of new leisure strategy, pricing and contracting. • Managing all leisure contracting for the hotel in accordance with current business and price strategy. • Contracting and implementation of potential MICE online marketing and booking tools. • Monitoring offers, options and discounts for repeat bookings for groups, congresses and seminars. • Sales Trips to managed and non-managed accounts, with ISO support or independently: Benelux, France, Switzerland, UK, Germany, Russia, Dubai, Egypt incl IMEX, EIBTM, ITB. WTM, ETOA. • Research project on Associations market to drive associations large-scale event leads for the hotel. • Creation and implementation of the Greek EU Presidency 2014 sales project (MICE and IBT). • Conducting site inspections, entertainment, fam trips and client events. • Presentations to C&E departments on market needs and developments to improve customer focused selling. • Reporting to DOS, DBD, GM. • Replacing DOS when absent, supervision of a team with 3 persons. Achievements: - 138 new leisure contracts signed for 2014 - New FIT and GT rate strategy set for 2014 - 7 new Cruise & GT contracts signed for 2014 - MICE database expanded with 5500 new contacts - Associations database created with 220 live associations contacts - Greek EU Presidency 2014 sales project: ROI 1778RN / 236K DEF in 2014 - Leisure production (IW+GT) 2014 VS 2013 : +50%
Cluster Sales Manager
Hilton Cluster Belgium - Brussels, BelgiumSales & MarketingSeptember 2009 - December 2012
HILTON BELGIUM CLUSTER 4 Properties: Hilton Brussels, Conrad Brussels, Hilton Brussels City and Hilton Antwerp 1300 bedrooms +15000m2 of meeting space • Responsible for MICE & Leisure segments. • Reporting to DOS and RDOS. • Markets: EU & US for MICE and leisure (US luxury markets, Virtuoso). • Action Plan, market research and SWOT analyses. • Leisure & MICE strategy, contracting, target control. • Sales trips, Roadshows, Exhibitions participation. • Organization of Sales blitz, sales calls, networking events. • Fam Trips and client events organisation. • Managing the department so that Team Members adhere to the implemented strategy while DOS absent.
MICE Sales Agent
Hilton Malta - Saint Julian's, MaltaSales & MarketingApril 2008 - August 2009
5 Star 411 Bedrooms 8000m2 of meeting space 4 Restaurants Fitness and Spa 4 swimming pools *Awarded Malta's Leading Business Hotel • Lead prospection, proposal creation, follow-up, conversion drive and contracting. • Site inspections, FAM trips, client -entertainment.
Bachelor Hotel Management & Tourism
Erasmushogeschool Brussel - Anderlecht, BelgiumSeptember 2003 - September 2006
Bachelor Degree - completed with distinction
EnglishNative or fluent100%
FrenchNative or fluent100%
DutchNative or fluent100%
- Awarded 2014 Sales Team of the Year – O&O EMEA
- Nominated 2016 Sales Person of the Year MICE –