Damayanti Banerjee

Damayanti Banerjee

Service leader at Shangrila-Hotels and Resorts
Lives in Mumbai, India
over 6 months ago

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A self-starter with a Master’s in Business Administration (MBA) specializing in International Hospitality & Service Sector Management from the premier Glion Institute of Higher Education (GIHE), Switzerland. International experience at global blue chip hospitality organisations in all key functions of Hospitality Managements. Seeking a full time active management role at leading hospitality organisations with opportunities for learning and growth. Passion to work in the field of Human Resource management/Training/Learning & Development.


  • Service leader

    Shangrila-Hotels and Resorts - Muscat, Oman

    Human Resources
    March 2017 - February 2018 · 12 months

  • Management Trainee

    Radisson Hotel - Muscat, Oman

    Human Resources
    June 2015 - November 2015 · 6 months

  • Management Trainee Operations

    Taj Palace Hotel - Mumbai, India

    Rooms division
    July 2014 - December 2014 · 6 months

  • Management Trainee

    Intercontinental - Mumbai, India

    Rooms division
    June 2012 - October 2012 · 5 months



  • English
    Professional working
  • Hindi
    Professional working
  • Bengali
    Professional working
  • Marathi
    Professional working


  • Human resource


  • Cattle Call

    Why sales and marketing? Even though your passion is HR?
    Yes, my passion is HR, Basically I am a people’s person Hr is a place where I get to interact and do people work, so is Sales and Marketing only the functions are different .
    What have you done in your experiences?
    Thank You for the question. I have design a customer feedback survey to decide the short and long sustainability goals for the company.
    What was your conclusion?
    In short- term I found that our hotel services and reception was good since other hotel digital marketing was better. Long term is for the environment where the Omani trained through various training programs for better services for the customers of the hotel property.
    In Sales and Marketing is there any specific area you are interested in?
    Yes though Sales and Marketing is a vast area I am interested in Digital Marketing because I have done a project for Solo Hotels where my finding was Solo Hotels had two programs in digital Marketing department one was contests and other promotions the result was that the contests like quiz contest was more effective among the expiated whereas promotions like family vouchers for the customers was more effective among the Omanis due to its collective nature.

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