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After graduating from the ESCE Paris (International Business School), and few experiences of international trading in export department of Spanish and Peruvian companies; I started a professional carrer in the hospitality industry. I came to manage a large range of fields in this sector of activity since I started as a receptionist and ended as an Hotel manager.
Empathic and enthusiastic, I am appreciated for my good communication skills. Working in the hospitality industry sharped understanding of customer's needs and expectations as well as the luxury industry codes.
Sales & Operations manager
Etica Experience - Callao Region, PeruManagementMay 2017 - Now · 1 year and 9 months
Administration + sales + operations: Improving operations and distribution processes Designing customer experience Increasing sales and reservation
Andean Experience Company - Callao Region, PeruManagementAugust 2016 - May 2017 · 10 months
Hotel/Site management + Operations management + Public relations
Hotel project consultant
Andean Experience Company - Callao Region, PeruAdministration & GeneralMay 2016 - August 2016 · 4 months
Conception, definition and launching of a new "boutique" hotel in Lima. Following the final part of the construction & interiors settings. Defining and implementing operational processes. Selecting and training the opening staff. Supporting the creation of marketing content.
Le Yachtman Hotel *** - La Rochelle, FranceAdministration & GeneralDecember 2011 - March 2015 · 3 years and 4 months
Manager of three stars (French Norms) in a premium location of a french touristic city. Daily management (HR, administrative, accountancy, reporting...) Strategy management (Pricing, communication, statistics, management...) e-commerce/distribution focused Front desk shift
Clarions Suites Sénart Paris Sud - Lieusaint, FranceFront Office receptionSeptember 2009 - November 2011 · 2 years and 3 months
Hôtel Clarion Suites Sénart: 4 stars (french norms), 165 rooms, Spa, bar, restaurant and conference center. Managing & controlling a little front desk staff in the operating fields. Training of newcomers. In charge of the group reservations.
Front desk agent
Clarions Suites Sénart Paris Sud - Lieusaint, FranceFront Office receptionFebruary 2008 - September 2009 · 1 year and 8 months
Hôtel Clarion Suites Sénart: 4 stars (french norms), 165 rooms, Spa, bar, restaurant and conference center. Trilingual front desk clerk. Participation in the openning preparation (hotel openned April 2008).
ESCE - Ecole Superieure du Commerce Exterieur - Paris, FranceSeptember 2002 - September 2006
State-Accredited Private Higher Education Institution Five-year Master’s degree accredited by the French Ministry of Higher Education and Research Member of the Conférence des Grandes Écoles (CGE) Member of AACSB International (The Association to Advance Collegiate Schools of Business) Member of EFMD (European Foundation for Management Development) Member of UGEI (Union des Grandes Écoles Indépendantes) Member of the European Commission’s ERASMUS+/SOCRATES programs Founder of the Consortium of International Double Degrees (CIDD) Member of Laureate International Universities, leading global network of private universities Co-founder with UBIFRANCE and COFACE of FORMATEX (continuing professional development in international trade) Member of the International Committee of the CGPME employers’ association Member of MEDEF, France’s largest employers’ association Partner of the French National Committee of Foreign Trade Advisers
FrenchNative or fluent100%
SpanishNative or fluent100%
- Customer satisfaction
- Excellent guest relation
- hotel opening
- luxury tourism
- Staff managment