Sales & Operations manager at Etica Experience
Lives in Callao Region, Peru
over 6 months ago

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After graduating from the ESCE Paris (International Business School), and few experiences of international trading in export department of Spanish and Peruvian companies; I started a professional carrer in the hospitality industry. I came to manage a large range of fields in this sector of activity since I started as a receptionist and ended as an Hotel manager.
Empathic and enthusiastic, I am appreciated for my good communication skills. Working in the hospitality industry sharped understanding of customer's needs and expectations as well as the luxury industry codes.


  • Sales & Operations manager

    Etica Experience - Callao Region, Peru

    May 2017 - Now · 1 year and 9 months

    Administration + sales + operations: Improving operations and distribution processes Designing customer experience Increasing sales and reservation

  • Hotel Manager

    Andean Experience Company - Callao Region, Peru

    August 2016 - May 2017 · 10 months

    Hotel/Site management + Operations management + Public relations

  • Hotel project consultant

    Andean Experience Company - Callao Region, Peru

    Administration & General
    May 2016 - August 2016 · 4 months

    Conception, definition and launching of a new "boutique" hotel in Lima. Following the final part of the construction & interiors settings. Defining and implementing operational processes. Selecting and training the opening staff. Supporting the creation of marketing content.

  • Hotel Manager

    Le Yachtman Hotel *** - La Rochelle, France

    Administration & General
    December 2011 - March 2015 · 3 years and 4 months

    Manager of three stars (French Norms) in a premium location of a french touristic city. Daily management (HR, administrative, accountancy, reporting...) Strategy management (Pricing, communication, statistics, management...) e-commerce/distribution focused Front desk shift

  • Shift Lead

    Clarions Suites Sénart Paris Sud - Lieusaint, France

    Front Office reception
    September 2009 - November 2011 · 2 years and 3 months

    Hôtel Clarion Suites Sénart: 4 stars (french norms), 165 rooms, Spa, bar, restaurant and conference center. Managing & controlling a little front desk staff in the operating fields. Training of newcomers. In charge of the group reservations.

  • Front desk agent

    Clarions Suites Sénart Paris Sud - Lieusaint, France

    Front Office reception
    February 2008 - September 2009 · 1 year and 8 months

    Hôtel Clarion Suites Sénart: 4 stars (french norms), 165 rooms, Spa, bar, restaurant and conference center. Trilingual front desk clerk. Participation in the openning preparation (hotel openned April 2008).


  • Master

    ESCE - Ecole Superieure du Commerce Exterieur - Paris, France

    September 2002 - September 2006

    State-Accredited Private Higher Education Institution Five-year Master’s degree accredited by the French Ministry of Higher Education and Research Member of the Conférence des Grandes Écoles (CGE) Member of AACSB International (The Association to Advance Collegiate Schools of Business) Member of EFMD (European Foundation for Management Development) Member of UGEI (Union des Grandes Écoles Indépendantes) Member of the European Commission’s ERASMUS+/SOCRATES programs Founder of the Consortium of International Double Degrees (CIDD) Member of Laureate International Universities, leading global network of private universities Co-founder with UBIFRANCE and COFACE of FORMATEX (continuing professional development in international trade) Member of the International Committee of the CGPME employers’ association Member of MEDEF, France’s largest employers’ association Partner of the French National Committee of Foreign Trade Advisers


  • French
    Native or fluent
  • Spanish
    Native or fluent
  • English
    Full professional


  • Customer satisfaction
  • ecotourism
  • Excellent guest relation
  • hotel opening
  • luxury tourism
  • Staff managment
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